How to Build Your Own Hiver

Autonomously resolve repetitive queries, schedule follow-ups, and trigger workflows across tools, teams, and channels

Resolve support conversations across channels with up to a 70% deflection rate

Help teams compose impactful responses effortlessly. Use AI to refine grammar, adjust tone, and enhance writing clarity

Assist your team with contextual support — draft replies, suggest next steps, refine replies, summarize threads and more

Use AI to pull key details like order IDs or reference numbers from conversations and push them into Automations for routing, alerts, and contextual notes

Simplify approval workflows to faster approvals on requests from customers, vendors, or employees from the comfort of your inbox

Automatically send responses to acknowledge new conversations received within or outside business hours

Automatically assign and reassign conversations to various team members in a Round-Robin manner for better workload distribution

Define when your team can service customers and track SLA compliance during those hours. Trigger auto-responders during off-hours

Maximize the potential of your Live Chat with Chatbots to speed up responses and improve agent productivity — all within your inbox

Provide your team full customer context—past emails, feedback, and more—so they can respond faster and serve smarter

Collect and store specific information about customer issues to sort conversations, automate workflows and track trends

Save canned responses as email templates and share them with your team to provide faster, more consistent responses

Link similar conversations to track related issues with shared visibility

Enable users and supervisors to solve customer service issues on-the-go with Hiver's iOS and Android mobile apps

Get insights about your team's workload and performance, in terms of the conversations being handled

Analyze the satisfaction and AI-predicted sentiments of your customers through reports

Measure customer satisfaction and collect feedback from your customers by sending a short survey

Start from scratch or build on pre-built reports to analyze your team's performance

Create custom dashboards to view all crucial performance indicators across different shared inboxes in a single place

Use the collaborative inbox to easily assign queries, discuss them internally, and fast-track responses—without forwards or CCs

Help teams avoid sending duplicate replies with real-time collision alerts. Ensure no two team members work on the same query

Managers and supervisors can follow important or escalated conversations to get real time updates on the progress

Let teams securely share and access sensitive documents internally

Collaborate within your team seamlessly, without CCs and forwards. Use @mention to tag a colleague and write a note

Fetch business and customer data using out-of-the-box integrations with apps like Asana, Jira, QuickBooks, and more

Access Hiver data programmatically using REST APIs to build custom integrations with tools of your choice

Integrate your favorite apps with Hiver to bring all your service channels, apps, and customer context in one place

Build smart workflows and automate daily tasks by integrating your favorite apps like Salesforce, Hubspot, Zapier and Hiver APIs

Integrate Slack channels with Hiver to receive Slack updates and notifications in real time

Engage website visitors with live chat, automatically route messages, and deflect repetitive queries with AI-powered chatbots

Support customers across email, chat, slack, voice, WhatsApp, and social media channels

Transform your inbox into a powerful voice support centre, delivering exceptional customer service via Aircall integration

Integrate your business's WhatsApp number as a support channel with Hiver to offer WhatsApp support within your inbox

Define roles that suit your own organizational structure and workflow by provisioning and limiting access to various features

Enable team members to schedule and manage their availability, ensuring new conversations are attended to during their absence

Run your support team like clockwork—effortlessly manage workload, assignments, availability, and performance

Manage, optimize, visualize and track your team's workload. Monitor team capacity, redistribute tasks, and improve collaboration