How to Build Your Own Freshservice

Track and manage IT assets throughout their lifecycle with automated discovery and depreciation.

Plan, approve, and implement IT changes with risk assessment and impact analysis.

Create, track, and resolve IT incidents with automated workflows and SLA tracking.

Identify and resolve underlying causes of recurring incidents to prevent future issues.

Handle IT service requests through customizable portals and approval workflows.

Plan IT infrastructure capacity using historical data and predictive analytics.

AI-generated insights and recommendations for improving IT operations and efficiency.

Generate customizable reports and dashboards to track IT metrics and performance KPIs.

Monitor CSAT and NPS scores to measure customer satisfaction and service quality.

Automatically generate and email reports on a scheduled basis to stakeholders.

Maintain a centralized database of IT configurations and relationships for impact analysis.

Manage IT contracts with renewal tracking, cost analysis, and automated alerts.

Automatically discover and inventory IT assets across your network using agent-based scanning.

Track software licenses, optimize spending, and ensure compliance with automated alerts.

Track vendor information, contracts, and performance metrics for IT service providers.

Track all system changes with detailed audit trails for compliance and security.

Automated daily backups with point-in-time recovery options for business continuity.

Manage user permissions with granular role-based access and custom permission sets.

Integrate with SAML 2.0 and Active Directory for centralized user authentication.

Find tickets and assets quickly with full-text search and intelligent filtering capabilities.

Manage IT tickets and assets on-the-go with native iOS and Android applications.

Enable employees to submit requests, track tickets, and access knowledge articles independently.

Customize service offerings with configurable service items and request forms.

Create conditional rules to automate ticket creation, assignment, and resolution processes.

AI-powered chatbot that handles common IT requests and provides intelligent ticket routing.

AI algorithm automatically routes incoming tickets to the most qualified agent.

Configure detailed email alerts for ticket updates, approvals, and escalations.

Support tickets from email, chat, phone, portal, and social media in one unified system.

Create a public status page to communicate system availability and incidents to stakeholders.

Prevent duplicate work by alerting agents when multiple people edit the same ticket.

Add internal notes, @mentions, and threads for seamless team communication within tickets.