Vtiger vs Zoho CRM
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Vtiger offers more features (152 vs 44) and fewer integrations (17 vs 28). Starting price: Vtiger at $12/mo vs Zoho CRM at $20/mo. Vtiger has 149 unique features while Zoho CRM has 41 unique features, with 3 features in common.
| Vtiger | Zoho CRM | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 152 | 44 |
| AI-Powered Features | 11 | 10 |
| Starting Price | $12/mo | $20/mo |
| Pricing Tiers | 5 | 4 |
| Integrations | 17 | 28 |
| Shared Features | 3 | |
| Shared Integrations | 3 | |
| Data Quality | 95% | 72% |
Feature Comparison by Category
AI (11 vs 4)
| Feature | Vtiger | Zoho CRM |
|---|---|---|
| AI Bot Management | ||
| AI-Powered Sales Assistant | ||
| Agent Builder | ||
| Best Time to Contact | ||
| Calculus AI | ||
| Chatbot | ||
| Conversation Intelligence | ||
| Email Insights | ||
| Generative AI Designer | ||
| Intelligent Code Generator | ||
| Meeting Aide | ||
| Natural Language Querying | ||
| Predictive AI Designer | ||
| Prompt Builder | ||
| Voice Assistants Integration |
Administration (9 vs 0)
| Feature | Vtiger | Zoho CRM |
|---|---|---|
| Connections | ||
| Customization | ||
| Duplicate Prevention | ||
| Import & Export | ||
| Layout Designer | ||
| QR Code | ||
| Quality Audit | ||
| Server Scripts and Jobs | ||
| User Management |
Analytics (10 vs 5)
| Feature | Vtiger | Zoho CRM |
|---|---|---|
| Advanced Analytics | ||
| Contact Engagement Insights | ||
| Custom schedule reports | ||
| Customizable dashboards | ||
| Dashboard | ||
| Internal ticket Insights | ||
| Performance Insights | ||
| Reports | ||
| Reports & Dashboards | ||
| Sales Forecasting | ||
| Sales Insights | ||
| Support Insights | ||
| Targets | ||
| Territory-Based Reporting |
Automation (9 vs 2)
| Feature | Vtiger | Zoho CRM |
|---|---|---|
| Approvals | ||
| Blueprint | ||
| Business Process Automation | ||
| Flowcharts | ||
| Opportunity creation from Email | ||
| Organization creation from Email | ||
| Process Designer | ||
| Rules, Conditions, and Actions | ||
| Workflow Automation | ||
| Workflows | ||
| Workflows and Approvals |
Billing (3 vs 0)
| Feature | Vtiger | Zoho CRM |
|---|---|---|
| Invoicing | ||
| Payment Tracking | ||
| Subscriptions |
CRM (0 vs 1)
| Feature | Vtiger | Zoho CRM |
|---|---|---|
| Contact Management |
Collaboration (8 vs 0)
| Feature | Vtiger | Zoho CRM |
|---|---|---|
| @Mentions | ||
| Actions - Alerts & Reminders | ||
| Calendar and Events | ||
| Comments | ||
| Direct messages | ||
| Documents | ||
| Inbox | ||
| Internal Collaboration |
Communication (0 vs 2)
| Feature | Vtiger | Zoho CRM |
|---|---|---|
| Email Integration | ||
| Live Chat |
Compliance (1 vs 1)
| Feature | Vtiger | Zoho CRM |
|---|---|---|
| Audit Trail | ||
| Consents for compliance |
Core (9 vs 0)
| Feature | Vtiger | Zoho CRM |
|---|---|---|
| Document Engagement | ||
| Idle Alerts | ||
| Image Storage | ||
| Mobile App | ||
| Multi Currencies | ||
| Notifications | ||
| One View | ||
| Profile Scoring | ||
| Real-time Notifications |
Customer Experience (0 vs 2)
| Feature | Vtiger | Zoho CRM |
|---|---|---|
| Customer Portal | ||
| Voice of Customer |
Customization (0 vs 1)
| Feature | Vtiger | Zoho CRM |
|---|---|---|
| Custom Modules |
Data Management (0 vs 3)
| Feature | Vtiger | Zoho CRM |
|---|---|---|
| Data Deduplication | ||
| Data Enrichment | ||
| Data Import & Export |
Document Management (0 vs 1)
| Feature | Vtiger | Zoho CRM |
|---|---|---|
| Document Management |
Help Desk (22 vs 0)
| Feature | Vtiger | Zoho CRM |
|---|---|---|
| Agent level business hours | ||
| Articles & FAQs | ||
| Business Hours | ||
| Case satisfaction survey | ||
| Cases | ||
| Chatflows | ||
| Conversations | ||
| Customer Portal | ||
| Email to Case | ||
| FAQs | ||
| First Response SLA | ||
| Internal Ticketing | ||
| Least Loaded Ticket Assignment | ||
| Live Chats | ||
| Live Web Chat |
Integration (6 vs 2)
| Feature | Vtiger | Zoho CRM |
|---|---|---|
| API & Webhooks | ||
| Emails & Phone Integration | ||
| Facebook Leads Ads | ||
| Google + O365 Add-ins | ||
| Google Leads Form Extension integration | ||
| Video conferencing integration | ||
| Zapier Integration | ||
| Zoom & Google Meet |
Inventory (5 vs 0)
| Feature | Vtiger | Zoho CRM |
|---|---|---|
| Assets | ||
| Inventory | ||
| Purchase Order Management | ||
| Stockroom | ||
| Vendor Management |
Lead Generation (0 vs 2)
| Feature | Vtiger | Zoho CRM |
|---|---|---|
| Web Engagement | ||
| Web Forms |
Marketing (15 vs 1)
| Feature | Vtiger | Zoho CRM |
|---|---|---|
| Autoresponders | ||
| Email Campaign Reports | ||
| Email Campaigns | ||
| Email Sequences | ||
| Email Template Builder | ||
| Email Templates | ||
| Landing Pages | ||
| List Reports | ||
| Lists and Segments | ||
| Marketing Automation | ||
| SMS Campaigns | ||
| Scheduled Email Campaigns | ||
| Short URL | ||
| Social Module | ||
| Web to Lead Forms |
Mobile (2 vs 0)
| Feature | Vtiger | Zoho CRM |
|---|---|---|
| Business Card Scanner | ||
| Voice Notes |
Mobility (0 vs 1)
| Feature | Vtiger | Zoho CRM |
|---|---|---|
| Mobile CRM App |
Productivity (2 vs 4)
| Feature | Vtiger | Zoho CRM |
|---|---|---|
| Aide | ||
| Calendar & Activity Management | ||
| Kanban View | ||
| Learning Management System (LMS) | ||
| Mass Actions | ||
| Timeline View |
Project Management (11 vs 0)
| Feature | Vtiger | Zoho CRM |
|---|---|---|
| Automated Time Tracking and Billing | ||
| Automated task end times | ||
| Gantt View | ||
| Kanban Board | ||
| Project Templates | ||
| Project key metrics and analytics | ||
| Projects | ||
| Subtasks | ||
| Task dependencies | ||
| Tasks | ||
| Work Orders |
Sales (28 vs 6)
| Feature | Vtiger | Zoho CRM |
|---|---|---|
| Account Management | ||
| Action Center | ||
| Appointment Pages | ||
| CPQ - Configure, Price, and Quote | ||
| Contact Roles | ||
| Customize Sales Stages | ||
| Deal Kanban View | ||
| Deal Playbooks | ||
| Deal Room | ||
| Deals | ||
| Email tracking & real time notifications | ||
| Field Sales | ||
| Forecast & Quota | ||
| Idle Deal Alerts | ||
| Lead Auto-assignment & Routing |
Security (1 vs 3)
| Feature | Vtiger | Zoho CRM |
|---|---|---|
| Field-Level Encryption | ||
| OTP Rules | ||
| Role-Based Access Control | ||
| Two-Factor Authentication |
Social Media (0 vs 1)
| Feature | Vtiger | Zoho CRM |
|---|---|---|
| Social CRM |
Support (0 vs 2)
| Feature | Vtiger | Zoho CRM |
|---|---|---|
| Knowledge Management | ||
| Ticket Management |
Unique Features
Only in Vtiger (149)
Connections
Customization
Duplicate Prevention
Import & Export
Layout Designer
QR Code
Quality Audit
Server Scripts and Jobs
User Management
Agent Builder
AI Bot Management
Best Time to Contact
Calculus AI
Chatbot
Generative AI Designer
Meeting Aide
Natural Language Querying
Predictive AI Designer
Prompt Builder
Voice Assistants Integration
+ 129 more unique features
Only in Zoho CRM (41)
AI-Powered Sales Assistant
Conversation Intelligence
Email Insights
Intelligent Code Generator
Advanced Analytics
Reports & Dashboards
Territory-Based Reporting
Blueprint
Workflow Automation
Email Integration
Live Chat
Audit Trail
Contact Management
Voice of Customer
Custom Modules
Data Deduplication
Data Enrichment
Data Import & Export
Document Management
API & Webhooks
+ 21 more unique features
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