Vivantio vs SolarWinds Web Help Desk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Vivantio offers more features (98 vs 33) and fewer integrations (4 vs 10). Starting price: Vivantio at $49/mo vs SolarWinds Web Help Desk at Contact Sales. Vivantio has 97 unique features while SolarWinds Web Help Desk has 32 unique features, with 1 features in common.
| Vivantio | SolarWinds Web Help Desk | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 98 | 33 |
| AI-Powered Features | 10 | 0 |
| Starting Price | $49/mo | Contact Sales |
| Pricing Tiers | 1 | 1 |
| Integrations | 4 | 10 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 85% |
Feature Comparison by Category
AI (7 vs 0)
| Feature | Vivantio | SolarWinds Web Help Desk |
|---|---|---|
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor |
Asset Management (10 vs 8)
| Feature | Vivantio | SolarWinds Web Help Desk |
|---|---|---|
| Advanced Asset Management | ||
| Asset Association with Tickets | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Discovery and Reporting | ||
| Asset Federation | ||
| Asset Management | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Customizable Asset Layout | ||
| Hardware Asset Tracking | ||
| Impact Maps | ||
| Purchase Order Tracking |
Automation (12 vs 5)
| Feature | Vivantio | SolarWinds Web Help Desk |
|---|---|---|
| Approval Workflow Automation | ||
| Dynamic Assignment | ||
| Email to Ticket | ||
| Email to Ticket Conversion | ||
| Follow-the-Sun Routing | ||
| Note Templates | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| SLA Escalation | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Assignment and Routing | ||
| Ticket Routing Rules |
CRM (5 vs 0)
| Feature | Vivantio | SolarWinds Web Help Desk |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Change Management (0 vs 2)
| Feature | Vivantio | SolarWinds Web Help Desk |
|---|---|---|
| Change Advisory Board | ||
| Change Management |
Communication (5 vs 0)
| Feature | Vivantio | SolarWinds Web Help Desk |
|---|---|---|
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes |
Configuration (3 vs 2)
| Feature | Vivantio | SolarWinds Web Help Desk |
|---|---|---|
| Color Coding and Sorting | ||
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| SLA Configuration | ||
| Working Time Plans |
Customer Portal (11 vs 0)
| Feature | Vivantio | SolarWinds Web Help Desk |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (6 vs 0)
| Feature | Vivantio | SolarWinds Web Help Desk |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Forms & Fields | ||
| Linked Custom Fields | ||
| Multiline Custom Forms |
Developer (2 vs 0)
| Feature | Vivantio | SolarWinds Web Help Desk |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Feedback (3 vs 0)
| Feature | Vivantio | SolarWinds Web Help Desk |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
ITSM (2 vs 0)
| Feature | Vivantio | SolarWinds Web Help Desk |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Incident Management (0 vs 2)
| Feature | Vivantio | SolarWinds Web Help Desk |
|---|---|---|
| Incident Tracking | ||
| Parent-Child Ticket Relationships |
Integration (0 vs 5)
| Feature | Vivantio | SolarWinds Web Help Desk |
|---|---|---|
| Active Directory Integration | ||
| ITOM Integration | ||
| LDAP Integration | ||
| Remote Support Integration | ||
| SolarWinds Network Management Integration |
Knowledge Base (10 vs 0)
| Feature | Vivantio | SolarWinds Web Help Desk |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Knowledge Management (0 vs 2)
| Feature | Vivantio | SolarWinds Web Help Desk |
|---|---|---|
| Knowledge Base Articles in Tickets | ||
| Knowledge Base Management |
Notifications (0 vs 1)
| Feature | Vivantio | SolarWinds Web Help Desk |
|---|---|---|
| Email and SMS Alerts |
Reporting (14 vs 2)
| Feature | Vivantio | SolarWinds Web Help Desk |
|---|---|---|
| BI Integrations | ||
| Built-in BI | ||
| Customer Portal Reports | ||
| Data Builder | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog | ||
| SLA Monitoring by Status | ||
| SLA Reporting | ||
| Scheduled Reports | ||
| Self Service Dashboards | ||
| Self Service Reports | ||
| Track Effort |
Security (1 vs 0)
| Feature | Vivantio | SolarWinds Web Help Desk |
|---|---|---|
| Multiple IdP |
Self-Service (0 vs 1)
| Feature | Vivantio | SolarWinds Web Help Desk |
|---|---|---|
| Self-Service Resolution |
Task Management (1 vs 1)
| Feature | Vivantio | SolarWinds Web Help Desk |
|---|---|---|
| Task Management |
Ticketing (1 vs 2)
| Feature | Vivantio | SolarWinds Web Help Desk |
|---|---|---|
| Central Ticketing System | ||
| Configurable Ticket Types | ||
| Streamlined Ticketing Management |
Vendor Management (1 vs 0)
| Feature | Vivantio | SolarWinds Web Help Desk |
|---|---|---|
| Third Party Management |
Workspace (4 vs 0)
| Feature | Vivantio | SolarWinds Web Help Desk |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in Vivantio (97)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 77 more unique features
Only in SolarWinds Web Help Desk (32)
Asset Association with Tickets
Asset Discovery and Reporting
Asset Management
Hardware Asset Tracking
Purchase Order Tracking
Software Asset Tracking
User Asset Assignment
Warranty and Lease Tracking
Approval Workflow Automation
Email to Ticket Conversion
SLA Escalation
Ticket Assignment and Routing
Ticket Routing Rules
Change Advisory Board
Change Management
Color Coding and Sorting
SLA Configuration
Incident Tracking
Parent-Child Ticket Relationships
Active Directory Integration
+ 12 more unique features
View Vivantio details View SolarWinds Web Help Desk details Vivantio alternatives SolarWinds Web Help Desk alternatives
Want to build your own alternative to Vivantio or SolarWinds Web Help Desk?
Analyze it with Reap