UltraVNC vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
UltraVNC offers fewer features (31 vs 98) and fewer integrations (0 vs 4). Starting price: UltraVNC at Contact Sales vs Vivantio at $49/mo. UltraVNC has 31 unique features while Vivantio has 98 unique features, with 0 features in common.
| UltraVNC | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 31 | 98 |
| AI-Powered Features | 0 | 10 |
| Starting Price | Contact Sales | $49/mo |
| Pricing Tiers | 0 | 1 |
| Integrations | 0 | 4 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 50% | 90% |
Feature Comparison by Category
AI (0 vs 7)
| Feature | UltraVNC | Vivantio |
|---|---|---|
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor |
Access (2 vs 0)
| Feature | UltraVNC | Vivantio |
|---|---|---|
| Access Code | ||
| IP Address Access |
Asset Management (0 vs 10)
| Feature | UltraVNC | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Customizable Asset Layout | ||
| Impact Maps |
Automation (0 vs 12)
| Feature | UltraVNC | Vivantio |
|---|---|---|
| Dynamic Assignment | ||
| Email to Ticket | ||
| Follow-the-Sun Routing | ||
| Note Templates | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Templates | ||
| Workflow Designer |
CRM (0 vs 5)
| Feature | UltraVNC | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Communication (1 vs 5)
| Feature | UltraVNC | Vivantio |
|---|---|---|
| Chat | ||
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes |
Compatibility (4 vs 0)
| Feature | UltraVNC | Vivantio |
|---|---|---|
| Java Viewer | ||
| Legacy Windows Support | ||
| RFB Protocol Compatibility | ||
| Wide Windows OS Support |
Configuration (0 vs 3)
| Feature | UltraVNC | Vivantio |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| Working Time Plans |
Core Functionality (4 vs 0)
| Feature | UltraVNC | Vivantio |
|---|---|---|
| Remote Mouse and Keyboard Control | ||
| Remote Screen Display | ||
| VNC Server | ||
| VNC Viewer Client |
Customer Portal (0 vs 11)
| Feature | UltraVNC | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (0 vs 6)
| Feature | UltraVNC | Vivantio |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Forms & Fields | ||
| Linked Custom Fields | ||
| Multiline Custom Forms |
Deployment (4 vs 0)
| Feature | UltraVNC | Vivantio |
|---|---|---|
| Application Mode | ||
| Console/RDP Session Selection | ||
| Service Mode | ||
| Software Bundling |
Developer (0 vs 2)
| Feature | UltraVNC | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Ease of Use (1 vs 0)
| Feature | UltraVNC | Vivantio |
|---|---|---|
| Single Click Installation |
Feedback (0 vs 3)
| Feature | UltraVNC | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
File Management (1 vs 0)
| Feature | UltraVNC | Vivantio |
|---|---|---|
| File Transfer |
ITSM (0 vs 2)
| Feature | UltraVNC | Vivantio |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Knowledge Base (0 vs 10)
| Feature | UltraVNC | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Management (1 vs 0)
| Feature | UltraVNC | Vivantio |
|---|---|---|
| Connection Manager |
Network (5 vs 0)
| Feature | UltraVNC | Vivantio |
|---|---|---|
| NAT Support | ||
| NAT2NAT Support | ||
| TCP Protocol Support | ||
| UDP Protocol Support | ||
| UltraVNC Repeater |
Performance (1 vs 0)
| Feature | UltraVNC | Vivantio |
|---|---|---|
| Mirror Driver |
Recording (1 vs 0)
| Feature | UltraVNC | Vivantio |
|---|---|---|
| Screen Recorder |
Reporting (0 vs 14)
| Feature | UltraVNC | Vivantio |
|---|---|---|
| BI Integrations | ||
| Built-in BI | ||
| Customer Portal Reports | ||
| Data Builder | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog | ||
| Scheduled Reports | ||
| Self Service Dashboards | ||
| Self Service Reports | ||
| Track Effort | ||
| Wallboards |
Security (3 vs 1)
| Feature | UltraVNC | Vivantio |
|---|---|---|
| AES 256-bit Encryption | ||
| Encryption Plugin | ||
| Multiple IdP | ||
| Password Protection |
Task Management (0 vs 1)
| Feature | UltraVNC | Vivantio |
|---|---|---|
| Task Management |
Ticketing (0 vs 1)
| Feature | UltraVNC | Vivantio |
|---|---|---|
| Configurable Ticket Types |
Use Case (3 vs 0)
| Feature | UltraVNC | Vivantio |
|---|---|---|
| Helpdesk Support | ||
| Remote Demonstration | ||
| eLearning and Classroom Control |
Vendor Management (0 vs 1)
| Feature | UltraVNC | Vivantio |
|---|---|---|
| Third Party Management |
Workspace (0 vs 4)
| Feature | UltraVNC | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in UltraVNC (31)
Access Code
IP Address Access
Chat
Java Viewer
Legacy Windows Support
RFB Protocol Compatibility
Wide Windows OS Support
Remote Mouse and Keyboard Control
Remote Screen Display
VNC Server
VNC Viewer Client
Application Mode
Console/RDP Session Selection
Service Mode
Software Bundling
Single Click Installation
File Transfer
Connection Manager
NAT Support
NAT2NAT Support
+ 11 more unique features
Only in Vivantio (98)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 78 more unique features
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