SugarCRM vs Zoho CRM
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
SugarCRM offers more features (51 vs 44) and fewer integrations (11 vs 28). Starting price: SugarCRM at $375/mo vs Zoho CRM at $20/mo. SugarCRM has 48 unique features while Zoho CRM has 41 unique features, with 3 features in common.
| SugarCRM | Zoho CRM | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 51 | 44 |
| AI-Powered Features | 7 | 10 |
| Starting Price | $375/mo | $20/mo |
| Pricing Tiers | 10 | 4 |
| Integrations | 11 | 28 |
| Shared Features | 3 | |
| Shared Integrations | 2 | |
| Data Quality | 95% | 72% |
Feature Comparison by Category
AI (6 vs 4)
| Feature | SugarCRM | Zoho CRM |
|---|---|---|
| AI-Powered Sales Assistant | ||
| Chat & Chatbot | ||
| Conversation Intelligence | ||
| Email Insights | ||
| Generative AI | ||
| Intelligent Code Generator | ||
| Intelligent Lead Prioritization | ||
| Revenue Intelligence | ||
| Sentiment Analysis | ||
| Smart Guides |
Analytics (0 vs 5)
| Feature | SugarCRM | Zoho CRM |
|---|---|---|
| Advanced Analytics | ||
| Reports & Dashboards | ||
| Sales Forecasting | ||
| Sales Insights | ||
| Territory-Based Reporting |
Automation (2 vs 2)
| Feature | SugarCRM | Zoho CRM |
|---|---|---|
| Blueprint | ||
| Business Process Management | ||
| SugarBPM | ||
| Workflow Automation |
CRM (0 vs 1)
| Feature | SugarCRM | Zoho CRM |
|---|---|---|
| Contact Management |
Collaboration (1 vs 0)
| Feature | SugarCRM | Zoho CRM |
|---|---|---|
| Activity Streams |
Communication (0 vs 2)
| Feature | SugarCRM | Zoho CRM |
|---|---|---|
| Email Integration | ||
| Live Chat |
Compliance (0 vs 1)
| Feature | SugarCRM | Zoho CRM |
|---|---|---|
| Audit Trail |
Core CRM (4 vs 0)
| Feature | SugarCRM | Zoho CRM |
|---|---|---|
| Accounts & Contact Management | ||
| Activity Management | ||
| File & Data Storage | ||
| Search, Filters and Tagging |
Customer Experience (0 vs 2)
| Feature | SugarCRM | Zoho CRM |
|---|---|---|
| Customer Portal | ||
| Voice of Customer |
Customer Service (8 vs 0)
| Feature | SugarCRM | Zoho CRM |
|---|---|---|
| Bug Tracking | ||
| Case Management | ||
| Customer Self-Service Portal | ||
| Knowledge Base Management | ||
| Omnichannel Engagement | ||
| SLA Management | ||
| Service Agent Console | ||
| Service Agent Workplace |
Customization (1 vs 1)
| Feature | SugarCRM | Zoho CRM |
|---|---|---|
| CRM Customization and Configuration | ||
| Custom Modules |
Data (1 vs 0)
| Feature | SugarCRM | Zoho CRM |
|---|---|---|
| Data Enrichment |
Data Management (0 vs 3)
| Feature | SugarCRM | Zoho CRM |
|---|---|---|
| Data Deduplication | ||
| Data Enrichment | ||
| Data Import & Export |
Document Management (0 vs 1)
| Feature | SugarCRM | Zoho CRM |
|---|---|---|
| Document Management |
Integration (6 vs 2)
| Feature | SugarCRM | Zoho CRM |
|---|---|---|
| API & Webhooks | ||
| DocuSign Connector | ||
| G Suite Integration | ||
| LinkedIn Connector | ||
| Mail & Calendar Integration | ||
| Slack Connector | ||
| Social CRM | ||
| Zapier Integration |
Lead Generation (0 vs 2)
| Feature | SugarCRM | Zoho CRM |
|---|---|---|
| Web Engagement | ||
| Web Forms |
Localization (2 vs 0)
| Feature | SugarCRM | Zoho CRM |
|---|---|---|
| Multicurrency Support | ||
| Multilingual Support |
Marketing (6 vs 1)
| Feature | SugarCRM | Zoho CRM |
|---|---|---|
| Buyer's Journey Tracking | ||
| Campaign Management | ||
| Dynamic Email Content | ||
| Landing Pages & Lead Forms | ||
| Marketing Automation | ||
| Nurture Campaigns | ||
| Webinars & Events |
Mobile (2 vs 0)
| Feature | SugarCRM | Zoho CRM |
|---|---|---|
| Mobile CRM Maps | ||
| Mobility |
Mobility (0 vs 1)
| Feature | SugarCRM | Zoho CRM |
|---|---|---|
| Mobile CRM App |
Productivity (0 vs 4)
| Feature | SugarCRM | Zoho CRM |
|---|---|---|
| Calendar & Activity Management | ||
| Kanban View | ||
| Mass Actions | ||
| Timeline View |
Project Management (1 vs 0)
| Feature | SugarCRM | Zoho CRM |
|---|---|---|
| Project Management |
Reporting (3 vs 0)
| Feature | SugarCRM | Zoho CRM |
|---|---|---|
| News Feeds | ||
| ROI Tracking | ||
| Reporting & Analytics |
Sales (7 vs 6)
| Feature | SugarCRM | Zoho CRM |
|---|---|---|
| Account Management | ||
| Enhanced Forecasting | ||
| Geo Mapping | ||
| Guided Selling | ||
| Lead & Opportunity Management | ||
| Lead Management | ||
| Pipeline Management | ||
| Quote Management | ||
| Sales Acceleration | ||
| Sales Pipeline | ||
| Territory Management |
Security (1 vs 3)
| Feature | SugarCRM | Zoho CRM |
|---|---|---|
| Field-Level Encryption | ||
| Role-Based Access Control | ||
| Teams, Roles and Security | ||
| Two-Factor Authentication |
Social Media (0 vs 1)
| Feature | SugarCRM | Zoho CRM |
|---|---|---|
| Social CRM |
Support (0 vs 2)
| Feature | SugarCRM | Zoho CRM |
|---|---|---|
| Knowledge Management | ||
| Ticket Management |
Unique Features
Only in SugarCRM (48)
Chat & Chatbot
Generative AI
Intelligent Lead Prioritization
Revenue Intelligence
Sentiment Analysis
Smart Guides
Business Process Management
SugarBPM
Activity Streams
Accounts & Contact Management
Activity Management
File & Data Storage
Search, Filters and Tagging
Bug Tracking
Case Management
Customer Self-Service Portal
Knowledge Base Management
Omnichannel Engagement
Service Agent Console
Service Agent Workplace
+ 28 more unique features
Only in Zoho CRM (41)
AI-Powered Sales Assistant
Conversation Intelligence
Email Insights
Intelligent Code Generator
Advanced Analytics
Reports & Dashboards
Sales Forecasting
Sales Insights
Territory-Based Reporting
Blueprint
Workflow Automation
Email Integration
Live Chat
Audit Trail
Contact Management
Customer Portal
Voice of Customer
Custom Modules
Data Deduplication
Data Import & Export
+ 21 more unique features
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