SugarCRM vs Vtiger
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
SugarCRM offers fewer features (51 vs 152) and fewer integrations (11 vs 17). Starting price: SugarCRM at $375/mo vs Vtiger at $12/mo. SugarCRM has 50 unique features while Vtiger has 151 unique features, with 1 features in common.
| SugarCRM | Vtiger | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 51 | 152 |
| AI-Powered Features | 7 | 11 |
| Starting Price | $375/mo | $12/mo |
| Pricing Tiers | 10 | 5 |
| Integrations | 11 | 17 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 95% |
Feature Comparison by Category
AI (6 vs 11)
| Feature | SugarCRM | Vtiger |
|---|---|---|
| AI Bot Management | ||
| Agent Builder | ||
| Best Time to Contact | ||
| Calculus AI | ||
| Chat & Chatbot | ||
| Chatbot | ||
| Generative AI | ||
| Generative AI Designer | ||
| Intelligent Lead Prioritization | ||
| Meeting Aide | ||
| Natural Language Querying | ||
| Predictive AI Designer | ||
| Prompt Builder | ||
| Revenue Intelligence | ||
| Sentiment Analysis |
Administration (0 vs 9)
| Feature | SugarCRM | Vtiger |
|---|---|---|
| Connections | ||
| Customization | ||
| Duplicate Prevention | ||
| Import & Export | ||
| Layout Designer | ||
| QR Code | ||
| Quality Audit | ||
| Server Scripts and Jobs | ||
| User Management |
Analytics (0 vs 10)
| Feature | SugarCRM | Vtiger |
|---|---|---|
| Contact Engagement Insights | ||
| Custom schedule reports | ||
| Customizable dashboards | ||
| Dashboard | ||
| Internal ticket Insights | ||
| Performance Insights | ||
| Reports | ||
| Sales Insights | ||
| Support Insights | ||
| Targets |
Automation (2 vs 9)
| Feature | SugarCRM | Vtiger |
|---|---|---|
| Approvals | ||
| Business Process Automation | ||
| Business Process Management | ||
| Flowcharts | ||
| Opportunity creation from Email | ||
| Organization creation from Email | ||
| Process Designer | ||
| Rules, Conditions, and Actions | ||
| SugarBPM | ||
| Workflows | ||
| Workflows and Approvals |
Billing (0 vs 3)
| Feature | SugarCRM | Vtiger |
|---|---|---|
| Invoicing | ||
| Payment Tracking | ||
| Subscriptions |
Collaboration (1 vs 8)
| Feature | SugarCRM | Vtiger |
|---|---|---|
| @Mentions | ||
| Actions - Alerts & Reminders | ||
| Activity Streams | ||
| Calendar and Events | ||
| Comments | ||
| Direct messages | ||
| Documents | ||
| Inbox | ||
| Internal Collaboration |
Compliance (0 vs 1)
| Feature | SugarCRM | Vtiger |
|---|---|---|
| Consents for compliance |
Core (0 vs 9)
| Feature | SugarCRM | Vtiger |
|---|---|---|
| Document Engagement | ||
| Idle Alerts | ||
| Image Storage | ||
| Mobile App | ||
| Multi Currencies | ||
| Notifications | ||
| One View | ||
| Profile Scoring | ||
| Real-time Notifications |
Core CRM (4 vs 0)
| Feature | SugarCRM | Vtiger |
|---|---|---|
| Accounts & Contact Management | ||
| Activity Management | ||
| File & Data Storage | ||
| Search, Filters and Tagging |
Customer Service (8 vs 0)
| Feature | SugarCRM | Vtiger |
|---|---|---|
| Bug Tracking | ||
| Case Management | ||
| Customer Self-Service Portal | ||
| Knowledge Base Management | ||
| Omnichannel Engagement | ||
| SLA Management | ||
| Service Agent Console | ||
| Service Agent Workplace |
Customization (1 vs 0)
| Feature | SugarCRM | Vtiger |
|---|---|---|
| CRM Customization and Configuration |
Data (1 vs 0)
| Feature | SugarCRM | Vtiger |
|---|---|---|
| Data Enrichment |
Help Desk (0 vs 22)
| Feature | SugarCRM | Vtiger |
|---|---|---|
| Agent level business hours | ||
| Articles & FAQs | ||
| Business Hours | ||
| Case satisfaction survey | ||
| Cases | ||
| Chatflows | ||
| Conversations | ||
| Customer Portal | ||
| Email to Case | ||
| FAQs | ||
| First Response SLA | ||
| Internal Ticketing | ||
| Least Loaded Ticket Assignment | ||
| Live Chats | ||
| Live Web Chat |
Integration (6 vs 6)
| Feature | SugarCRM | Vtiger |
|---|---|---|
| DocuSign Connector | ||
| Emails & Phone Integration | ||
| Facebook Leads Ads | ||
| G Suite Integration | ||
| Google + O365 Add-ins | ||
| Google Leads Form Extension integration | ||
| LinkedIn Connector | ||
| Mail & Calendar Integration | ||
| Slack Connector | ||
| Social CRM | ||
| Video conferencing integration | ||
| Zoom & Google Meet |
Inventory (0 vs 5)
| Feature | SugarCRM | Vtiger |
|---|---|---|
| Assets | ||
| Inventory | ||
| Purchase Order Management | ||
| Stockroom | ||
| Vendor Management |
Localization (2 vs 0)
| Feature | SugarCRM | Vtiger |
|---|---|---|
| Multicurrency Support | ||
| Multilingual Support |
Marketing (6 vs 15)
| Feature | SugarCRM | Vtiger |
|---|---|---|
| Autoresponders | ||
| Buyer's Journey Tracking | ||
| Campaign Management | ||
| Dynamic Email Content | ||
| Email Campaign Reports | ||
| Email Campaigns | ||
| Email Sequences | ||
| Email Template Builder | ||
| Email Templates | ||
| Landing Pages | ||
| Landing Pages & Lead Forms | ||
| List Reports | ||
| Lists and Segments | ||
| Nurture Campaigns | ||
| SMS Campaigns |
Mobile (2 vs 2)
| Feature | SugarCRM | Vtiger |
|---|---|---|
| Business Card Scanner | ||
| Mobile CRM Maps | ||
| Mobility | ||
| Voice Notes |
Productivity (0 vs 2)
| Feature | SugarCRM | Vtiger |
|---|---|---|
| Aide | ||
| Learning Management System (LMS) |
Project Management (1 vs 11)
| Feature | SugarCRM | Vtiger |
|---|---|---|
| Automated Time Tracking and Billing | ||
| Automated task end times | ||
| Gantt View | ||
| Kanban Board | ||
| Project Management | ||
| Project Templates | ||
| Project key metrics and analytics | ||
| Projects | ||
| Subtasks | ||
| Task dependencies | ||
| Tasks | ||
| Work Orders |
Reporting (3 vs 0)
| Feature | SugarCRM | Vtiger |
|---|---|---|
| News Feeds | ||
| ROI Tracking | ||
| Reporting & Analytics |
Sales (7 vs 28)
| Feature | SugarCRM | Vtiger |
|---|---|---|
| Action Center | ||
| Appointment Pages | ||
| CPQ - Configure, Price, and Quote | ||
| Contact Roles | ||
| Customize Sales Stages | ||
| Deal Kanban View | ||
| Deal Playbooks | ||
| Deal Room | ||
| Deals | ||
| Email tracking & real time notifications | ||
| Enhanced Forecasting | ||
| Field Sales | ||
| Forecast & Quota | ||
| Geo Mapping | ||
| Guided Selling |
Security (1 vs 1)
| Feature | SugarCRM | Vtiger |
|---|---|---|
| OTP Rules | ||
| Teams, Roles and Security |
Unique Features
Only in SugarCRM (50)
Chat & Chatbot
Generative AI
Intelligent Lead Prioritization
Revenue Intelligence
Sentiment Analysis
Smart Guides
Business Process Management
SugarBPM
Activity Streams
Accounts & Contact Management
Activity Management
File & Data Storage
Search, Filters and Tagging
Bug Tracking
Case Management
Customer Self-Service Portal
Knowledge Base Management
Omnichannel Engagement
Service Agent Console
Service Agent Workplace
+ 30 more unique features
Only in Vtiger (151)
Connections
Customization
Duplicate Prevention
Import & Export
Layout Designer
QR Code
Quality Audit
Server Scripts and Jobs
User Management
Agent Builder
AI Bot Management
Best Time to Contact
Calculus AI
Chatbot
Generative AI Designer
Meeting Aide
Natural Language Querying
Predictive AI Designer
Prompt Builder
Voice Assistants Integration
+ 131 more unique features
Want to build your own alternative to SugarCRM or Vtiger?
Analyze it with Reap