SugarCRM vs Thryv
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
SugarCRM offers fewer features (51 vs 82) and more integrations (11 vs 2). Starting price: SugarCRM at $375/mo vs Thryv at $244/mo. SugarCRM has 50 unique features while Thryv has 81 unique features, with 1 features in common.
| SugarCRM | Thryv | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 51 | 82 |
| AI-Powered Features | 7 | 5 |
| Starting Price | $375/mo | $244/mo |
| Pricing Tiers | 10 | 6 |
| Integrations | 11 | 2 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 80% |
Feature Comparison by Category
AI (6 vs 0)
| Feature | SugarCRM | Thryv |
|---|---|---|
| Chat & Chatbot | ||
| Generative AI | ||
| Intelligent Lead Prioritization | ||
| Revenue Intelligence | ||
| Sentiment Analysis | ||
| Smart Guides |
Advertising (0 vs 2)
| Feature | SugarCRM | Thryv |
|---|---|---|
| Ads Managed for You | ||
| Targeted Local Reach |
Analytics (0 vs 9)
| Feature | SugarCRM | Thryv |
|---|---|---|
| AI Digital Marketing Score | ||
| Call Tracking | ||
| Competitor Tracking | ||
| Marketing Analytics | ||
| Offline Call Tracking | ||
| Online Presence Scan | ||
| Track Offline Marketing | ||
| Track Up to 10 Competitors | ||
| Website Click Tracking |
Automation (2 vs 4)
| Feature | SugarCRM | Thryv |
|---|---|---|
| Business Process Management | ||
| Drag and Drop Automation Builder | ||
| Follow Up Faster | ||
| Marketing Automation | ||
| Smart Follow-up Sequences | ||
| SugarBPM |
Branding (0 vs 1)
| Feature | SugarCRM | Thryv |
|---|---|---|
| Personalized Branding Tools |
CRM (0 vs 3)
| Feature | SugarCRM | Thryv |
|---|---|---|
| CRM | ||
| Contact and Lead Tracking | ||
| Customer Database (CRM) |
Collaboration (1 vs 0)
| Feature | SugarCRM | Thryv |
|---|---|---|
| Activity Streams |
Communication (0 vs 1)
| Feature | SugarCRM | Thryv |
|---|---|---|
| Voice and Text |
Compliance (0 vs 1)
| Feature | SugarCRM | Thryv |
|---|---|---|
| Thryv Secure HIPAA |
Core CRM (4 vs 0)
| Feature | SugarCRM | Thryv |
|---|---|---|
| Accounts & Contact Management | ||
| Activity Management | ||
| File & Data Storage | ||
| Search, Filters and Tagging |
Customer Management (0 vs 2)
| Feature | SugarCRM | Thryv |
|---|---|---|
| Client Portal | ||
| Secure Client Portal |
Customer Service (8 vs 0)
| Feature | SugarCRM | Thryv |
|---|---|---|
| Bug Tracking | ||
| Case Management | ||
| Customer Self-Service Portal | ||
| Knowledge Base Management | ||
| Omnichannel Engagement | ||
| SLA Management | ||
| Service Agent Console | ||
| Service Agent Workplace |
Customization (1 vs 0)
| Feature | SugarCRM | Thryv |
|---|---|---|
| CRM Customization and Configuration |
Data (1 vs 0)
| Feature | SugarCRM | Thryv |
|---|---|---|
| Data Enrichment |
Data Management (0 vs 1)
| Feature | SugarCRM | Thryv |
|---|---|---|
| Keep Data Organized |
Document Management (0 vs 4)
| Feature | SugarCRM | Thryv |
|---|---|---|
| Digital Docs and E-signatures | ||
| Documents & Files | ||
| Invoice Template Builder | ||
| eSignatures |
Email Marketing (0 vs 3)
| Feature | SugarCRM | Thryv |
|---|---|---|
| Email Campaigns and Templates | ||
| Email Marketing | ||
| Send Professional Emails |
Growth (0 vs 2)
| Feature | SugarCRM | Thryv |
|---|---|---|
| Customer Referrals | ||
| Growth Package |
HR & Payroll (0 vs 1)
| Feature | SugarCRM | Thryv |
|---|---|---|
| Thryv Workforce Center |
Integration (6 vs 0)
| Feature | SugarCRM | Thryv |
|---|---|---|
| DocuSign Connector | ||
| G Suite Integration | ||
| LinkedIn Connector | ||
| Mail & Calendar Integration | ||
| Slack Connector | ||
| Social CRM |
Integrations (0 vs 2)
| Feature | SugarCRM | Thryv |
|---|---|---|
| 3rd Party Integrations | ||
| Integrations |
Lead Generation (0 vs 3)
| Feature | SugarCRM | Thryv |
|---|---|---|
| Capture More Leads | ||
| Drive Leads Near You | ||
| Thryv Leads |
Localization (2 vs 0)
| Feature | SugarCRM | Thryv |
|---|---|---|
| Multicurrency Support | ||
| Multilingual Support |
Marketing (6 vs 1)
| Feature | SugarCRM | Thryv |
|---|---|---|
| Buyer's Journey Tracking | ||
| Campaign Management | ||
| Dynamic Email Content | ||
| Landing Pages & Lead Forms | ||
| Nurture Campaigns | ||
| Streamline Marketing Campaigns | ||
| Webinars & Events |
Mobile (2 vs 0)
| Feature | SugarCRM | Thryv |
|---|---|---|
| Mobile CRM Maps | ||
| Mobility |
Online Visibility (0 vs 2)
| Feature | SugarCRM | Thryv |
|---|---|---|
| Enhanced Local Listings | ||
| Enhanced Profiles |
Optimization (0 vs 1)
| Feature | SugarCRM | Thryv |
|---|---|---|
| Online Performance Optimization |
Payments (0 vs 6)
| Feature | SugarCRM | Thryv |
|---|---|---|
| Automated Payments | ||
| Digital Payments | ||
| Estimates & Invoices | ||
| Invoices and Payments | ||
| Process Payments Automatically | ||
| ThryvPay |
Project Management (1 vs 0)
| Feature | SugarCRM | Thryv |
|---|---|---|
| Project Management |
Reporting (3 vs 5)
| Feature | SugarCRM | Thryv |
|---|---|---|
| Custom Reports | ||
| News Feeds | ||
| ROI Tracking | ||
| Real Time Analytics | ||
| Reporting | ||
| Reporting & Analytics | ||
| Reporting and Dashboards | ||
| Results Dashboard |
Reputation (0 vs 5)
| Feature | SugarCRM | Thryv |
|---|---|---|
| AI Reputation Management | ||
| Automated Reviews | ||
| Reputation Management | ||
| Request More Reviews | ||
| Review Link Generator |
Sales (7 vs 0)
| Feature | SugarCRM | Thryv |
|---|---|---|
| Enhanced Forecasting | ||
| Geo Mapping | ||
| Guided Selling | ||
| Lead & Opportunity Management | ||
| Lead Management | ||
| Pipeline Management | ||
| Quote Management |
Sales Management (0 vs 5)
| Feature | SugarCRM | Thryv |
|---|---|---|
| AI Lead Insights | ||
| Convert Your Leads | ||
| Pipeline Management | ||
| Pipelines | ||
| Track Every Lead |
Scheduling (0 vs 2)
| Feature | SugarCRM | Thryv |
|---|---|---|
| Online Booking and Calendar | ||
| Scheduling & Appointments |
Search Engine Optimization (0 vs 8)
| Feature | SugarCRM | Thryv |
|---|---|---|
| Done-for-you SEO Management | ||
| Enhanced Site Structure & Crawlability | ||
| Keyword Strategy | ||
| Rank Higher in Search | ||
| SEO | ||
| SEO Management | ||
| SEO Performance Dashboard | ||
| Site Optimization |
Security (1 vs 0)
| Feature | SugarCRM | Thryv |
|---|---|---|
| Teams, Roles and Security |
Social Media (0 vs 4)
| Feature | SugarCRM | Thryv |
|---|---|---|
| AI Social Media Management | ||
| Grow Your Social Following | ||
| Social Media Management | ||
| Social Media Services |
Website (0 vs 4)
| Feature | SugarCRM | Thryv |
|---|---|---|
| Create a Website | ||
| Custom Landing Pages and Forms | ||
| Professionally Designed Website | ||
| Website Design |
Unique Features
Only in SugarCRM (50)
Chat & Chatbot
Generative AI
Intelligent Lead Prioritization
Revenue Intelligence
Sentiment Analysis
Smart Guides
Business Process Management
SugarBPM
Activity Streams
Accounts & Contact Management
Activity Management
File & Data Storage
Search, Filters and Tagging
Bug Tracking
Case Management
Customer Self-Service Portal
Knowledge Base Management
Omnichannel Engagement
Service Agent Console
Service Agent Workplace
+ 30 more unique features
Only in Thryv (81)
Ads Managed for You
Targeted Local Reach
AI Digital Marketing Score
Call Tracking
Competitor Tracking
Marketing Analytics
Offline Call Tracking
Online Presence Scan
Track Offline Marketing
Track Up to 10 Competitors
Website Click Tracking
Drag and Drop Automation Builder
Follow Up Faster
Marketing Automation
Smart Follow-up Sequences
Personalized Branding Tools
Voice and Text
Thryv Secure HIPAA
Contact and Lead Tracking
CRM
+ 61 more unique features
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