SugarCRM vs Vtiger
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
SugarCRM offers fewer features (41 vs 152) and more integrations (25 vs 17). Starting price: SugarCRM at $65/mo vs Vtiger at $12/mo. SugarCRM has 38 unique features while Vtiger has 149 unique features, with 3 features in common.
| SugarCRM | Vtiger | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 41 | 152 |
| AI-Powered Features | 5 | 11 |
| Starting Price | $65/mo | $12/mo |
| Pricing Tiers | 3 | 5 |
| Integrations | 25 | 17 |
| Shared Features | 3 | |
| Shared Integrations | 6 | |
| Data Quality | 71% | 95% |
Feature Comparison by Category
AI (2 vs 11)
| Feature | SugarCRM | Vtiger |
|---|---|---|
| AI Bot Management | ||
| AI Insights | ||
| Agent Builder | ||
| Best Time to Contact | ||
| Calculus AI | ||
| Chatbot | ||
| Generative AI Designer | ||
| Meeting Aide | ||
| Natural Language Querying | ||
| Predictive AI Designer | ||
| Prompt Builder | ||
| Relationship Intelligence | ||
| Voice Assistants Integration |
Access (2 vs 0)
| Feature | SugarCRM | Vtiger |
|---|---|---|
| Mobile App | ||
| Multi-Language Support |
Administration (0 vs 9)
| Feature | SugarCRM | Vtiger |
|---|---|---|
| Connections | ||
| Customization | ||
| Duplicate Prevention | ||
| Import & Export | ||
| Layout Designer | ||
| QR Code | ||
| Quality Audit | ||
| Server Scripts and Jobs | ||
| User Management |
Analytics (2 vs 10)
| Feature | SugarCRM | Vtiger |
|---|---|---|
| Contact Engagement Insights | ||
| Custom schedule reports | ||
| Customizable dashboards | ||
| Dashboard | ||
| Forecasting | ||
| Internal ticket Insights | ||
| Performance Insights | ||
| Reports | ||
| Reports & Analytics | ||
| Sales Insights | ||
| Support Insights | ||
| Targets |
Automation (2 vs 9)
| Feature | SugarCRM | Vtiger |
|---|---|---|
| Approvals | ||
| Business Process Automation | ||
| Flowcharts | ||
| Opportunity creation from Email | ||
| Organization creation from Email | ||
| Process Automation | ||
| Process Designer | ||
| Rules, Conditions, and Actions | ||
| Workflow Automation | ||
| Workflows | ||
| Workflows and Approvals |
Billing (0 vs 3)
| Feature | SugarCRM | Vtiger |
|---|---|---|
| Invoicing | ||
| Payment Tracking | ||
| Subscriptions |
Collaboration (1 vs 8)
| Feature | SugarCRM | Vtiger |
|---|---|---|
| @Mentions | ||
| Actions - Alerts & Reminders | ||
| Calendar and Events | ||
| Comments | ||
| Direct messages | ||
| Documents | ||
| Inbox | ||
| Internal Collaboration | ||
| Team Collaboration |
Compliance (0 vs 1)
| Feature | SugarCRM | Vtiger |
|---|---|---|
| Consents for compliance |
Content (2 vs 0)
| Feature | SugarCRM | Vtiger |
|---|---|---|
| Document Management | ||
| Knowledge Base |
Core (7 vs 9)
| Feature | SugarCRM | Vtiger |
|---|---|---|
| Account Management | ||
| Activity Management | ||
| Advanced Filtering | ||
| Advanced Search | ||
| Bulk Operations | ||
| Calendar & Scheduling | ||
| Contact Management | ||
| Document Engagement | ||
| Idle Alerts | ||
| Image Storage | ||
| Mobile App | ||
| Multi Currencies | ||
| Notifications | ||
| One View | ||
| Profile Scoring |
Customization (1 vs 0)
| Feature | SugarCRM | Vtiger |
|---|---|---|
| Custom Fields & Modules |
Data (2 vs 0)
| Feature | SugarCRM | Vtiger |
|---|---|---|
| Data Import/Export | ||
| Duplicate Detection |
Help Desk (0 vs 22)
| Feature | SugarCRM | Vtiger |
|---|---|---|
| Agent level business hours | ||
| Articles & FAQs | ||
| Business Hours | ||
| Case satisfaction survey | ||
| Cases | ||
| Chatflows | ||
| Conversations | ||
| Customer Portal | ||
| Email to Case | ||
| FAQs | ||
| First Response SLA | ||
| Internal Ticketing | ||
| Least Loaded Ticket Assignment | ||
| Live Chats | ||
| Live Web Chat |
Integration (4 vs 6)
| Feature | SugarCRM | Vtiger |
|---|---|---|
| API Access | ||
| Email Integration | ||
| Emails & Phone Integration | ||
| Facebook Leads Ads | ||
| Google + O365 Add-ins | ||
| Google Leads Form Extension integration | ||
| Social Media Integration | ||
| Video conferencing integration | ||
| Web Services | ||
| Zoom & Google Meet |
Inventory (0 vs 5)
| Feature | SugarCRM | Vtiger |
|---|---|---|
| Assets | ||
| Inventory | ||
| Purchase Order Management | ||
| Stockroom | ||
| Vendor Management |
Marketing (2 vs 15)
| Feature | SugarCRM | Vtiger |
|---|---|---|
| Autoresponders | ||
| Email Campaign Management | ||
| Email Campaign Reports | ||
| Email Campaigns | ||
| Email Sequences | ||
| Email Template Builder | ||
| Email Templates | ||
| Landing Pages | ||
| List Reports | ||
| Lists and Segments | ||
| Marketing Campaigns | ||
| SMS Campaigns | ||
| Scheduled Email Campaigns | ||
| Short URL | ||
| Social Module |
Mobile (0 vs 2)
| Feature | SugarCRM | Vtiger |
|---|---|---|
| Business Card Scanner | ||
| Voice Notes |
Productivity (1 vs 2)
| Feature | SugarCRM | Vtiger |
|---|---|---|
| Aide | ||
| Learning Management System (LMS) | ||
| Real-Time Notifications |
Project Management (0 vs 11)
| Feature | SugarCRM | Vtiger |
|---|---|---|
| Automated Time Tracking and Billing | ||
| Automated task end times | ||
| Gantt View | ||
| Kanban Board | ||
| Project Templates | ||
| Project key metrics and analytics | ||
| Projects | ||
| Subtasks | ||
| Task dependencies | ||
| Tasks | ||
| Work Orders |
Sales (7 vs 28)
| Feature | SugarCRM | Vtiger |
|---|---|---|
| Action Center | ||
| Appointment Pages | ||
| CPQ - Configure, Price, and Quote | ||
| Contact Roles | ||
| Customize Sales Stages | ||
| Deal Kanban View | ||
| Deal Playbooks | ||
| Deal Room | ||
| Deals | ||
| Email tracking & real time notifications | ||
| Field Sales | ||
| Forecast & Quota | ||
| Idle Deal Alerts | ||
| Lead Auto-assignment & Routing | ||
| Lead Management |
Security (4 vs 1)
| Feature | SugarCRM | Vtiger |
|---|---|---|
| Audit Trail | ||
| Backup & Recovery | ||
| OTP Rules | ||
| Role-Based Access Control | ||
| Two-Factor Authentication |
Service (2 vs 0)
| Feature | SugarCRM | Vtiger |
|---|---|---|
| Contract Management | ||
| Service Management |
Unique Features
Only in SugarCRM (38)
Multi-Language Support
AI Insights
Relationship Intelligence
Forecasting
Reports & Analytics
Process Automation
Workflow Automation
Team Collaboration
Document Management
Knowledge Base
Account Management
Activity Management
Advanced Filtering
Advanced Search
Bulk Operations
Calendar & Scheduling
Contact Management
Custom Fields & Modules
Data Import/Export
Duplicate Detection
+ 18 more unique features
Only in Vtiger (149)
Connections
Customization
Duplicate Prevention
Import & Export
Layout Designer
QR Code
Quality Audit
Server Scripts and Jobs
User Management
Agent Builder
AI Bot Management
Best Time to Contact
Calculus AI
Chatbot
Generative AI Designer
Meeting Aide
Natural Language Querying
Predictive AI Designer
Prompt Builder
Voice Assistants Integration
+ 129 more unique features
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