SugarCRM vs SugarCRM
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
SugarCRM offers fewer features (41 vs 51) and more integrations (25 vs 11). Starting price: SugarCRM at $65/mo vs SugarCRM at $375/mo. SugarCRM has 39 unique features while SugarCRM has 49 unique features, with 2 features in common.
| SugarCRM | SugarCRM | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 41 | 51 |
| AI-Powered Features | 5 | 7 |
| Starting Price | $65/mo | $375/mo |
| Pricing Tiers | 3 | 10 |
| Integrations | 25 | 11 |
| Shared Features | 2 | |
| Shared Integrations | 3 | |
| Data Quality | 71% | 95% |
Feature Comparison by Category
AI (2 vs 6)
| Feature | SugarCRM | SugarCRM |
|---|---|---|
| AI Insights | ||
| Chat & Chatbot | ||
| Generative AI | ||
| Intelligent Lead Prioritization | ||
| Relationship Intelligence | ||
| Revenue Intelligence | ||
| Sentiment Analysis | ||
| Smart Guides |
Access (2 vs 0)
| Feature | SugarCRM | SugarCRM |
|---|---|---|
| Mobile App | ||
| Multi-Language Support |
Analytics (2 vs 0)
| Feature | SugarCRM | SugarCRM |
|---|---|---|
| Forecasting | ||
| Reports & Analytics |
Automation (2 vs 2)
| Feature | SugarCRM | SugarCRM |
|---|---|---|
| Business Process Management | ||
| Process Automation | ||
| SugarBPM | ||
| Workflow Automation |
Collaboration (1 vs 1)
| Feature | SugarCRM | SugarCRM |
|---|---|---|
| Activity Streams | ||
| Team Collaboration |
Content (2 vs 0)
| Feature | SugarCRM | SugarCRM |
|---|---|---|
| Document Management | ||
| Knowledge Base |
Core (7 vs 0)
| Feature | SugarCRM | SugarCRM |
|---|---|---|
| Account Management | ||
| Activity Management | ||
| Advanced Filtering | ||
| Advanced Search | ||
| Bulk Operations | ||
| Calendar & Scheduling | ||
| Contact Management |
Core CRM (0 vs 4)
| Feature | SugarCRM | SugarCRM |
|---|---|---|
| Accounts & Contact Management | ||
| Activity Management | ||
| File & Data Storage | ||
| Search, Filters and Tagging |
Customer Service (0 vs 8)
| Feature | SugarCRM | SugarCRM |
|---|---|---|
| Bug Tracking | ||
| Case Management | ||
| Customer Self-Service Portal | ||
| Knowledge Base Management | ||
| Omnichannel Engagement | ||
| SLA Management | ||
| Service Agent Console | ||
| Service Agent Workplace |
Customization (1 vs 1)
| Feature | SugarCRM | SugarCRM |
|---|---|---|
| CRM Customization and Configuration | ||
| Custom Fields & Modules |
Data (2 vs 1)
| Feature | SugarCRM | SugarCRM |
|---|---|---|
| Data Enrichment | ||
| Data Import/Export | ||
| Duplicate Detection |
Integration (4 vs 6)
| Feature | SugarCRM | SugarCRM |
|---|---|---|
| API Access | ||
| DocuSign Connector | ||
| Email Integration | ||
| G Suite Integration | ||
| LinkedIn Connector | ||
| Mail & Calendar Integration | ||
| Slack Connector | ||
| Social CRM | ||
| Social Media Integration | ||
| Web Services |
Localization (0 vs 2)
| Feature | SugarCRM | SugarCRM |
|---|---|---|
| Multicurrency Support | ||
| Multilingual Support |
Marketing (2 vs 6)
| Feature | SugarCRM | SugarCRM |
|---|---|---|
| Buyer's Journey Tracking | ||
| Campaign Management | ||
| Dynamic Email Content | ||
| Email Campaign Management | ||
| Landing Pages & Lead Forms | ||
| Marketing Campaigns | ||
| Nurture Campaigns | ||
| Webinars & Events |
Mobile (0 vs 2)
| Feature | SugarCRM | SugarCRM |
|---|---|---|
| Mobile CRM Maps | ||
| Mobility |
Productivity (1 vs 0)
| Feature | SugarCRM | SugarCRM |
|---|---|---|
| Real-Time Notifications |
Project Management (0 vs 1)
| Feature | SugarCRM | SugarCRM |
|---|---|---|
| Project Management |
Reporting (0 vs 3)
| Feature | SugarCRM | SugarCRM |
|---|---|---|
| News Feeds | ||
| ROI Tracking | ||
| Reporting & Analytics |
Sales (7 vs 7)
| Feature | SugarCRM | SugarCRM |
|---|---|---|
| Enhanced Forecasting | ||
| Geo Mapping | ||
| Guided Selling | ||
| Lead & Opportunity Management | ||
| Lead Management | ||
| Lead Scoring | ||
| Opportunity Management | ||
| Pipeline Management | ||
| Proposal Management | ||
| Quote Generation | ||
| Quote Management | ||
| Sales Pipeline | ||
| Territory Management |
Security (4 vs 1)
| Feature | SugarCRM | SugarCRM |
|---|---|---|
| Audit Trail | ||
| Backup & Recovery | ||
| Role-Based Access Control | ||
| Teams, Roles and Security | ||
| Two-Factor Authentication |
Service (2 vs 0)
| Feature | SugarCRM | SugarCRM |
|---|---|---|
| Contract Management | ||
| Service Management |
Unique Features
Only in SugarCRM (39)
Mobile App
Multi-Language Support
AI Insights
Relationship Intelligence
Forecasting
Reports & Analytics
Process Automation
Workflow Automation
Team Collaboration
Document Management
Knowledge Base
Account Management
Advanced Filtering
Advanced Search
Bulk Operations
Calendar & Scheduling
Contact Management
Custom Fields & Modules
Data Import/Export
Duplicate Detection
+ 19 more unique features
Only in SugarCRM (49)
Chat & Chatbot
Generative AI
Intelligent Lead Prioritization
Revenue Intelligence
Sentiment Analysis
Smart Guides
Business Process Management
SugarBPM
Activity Streams
Accounts & Contact Management
File & Data Storage
Search, Filters and Tagging
Bug Tracking
Case Management
Customer Self-Service Portal
Knowledge Base Management
Omnichannel Engagement
Service Agent Console
Service Agent Workplace
SLA Management
+ 29 more unique features
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