Splashtop vs SolarWinds Web Help Desk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Splashtop offers more features (52 vs 33) and fewer integrations (5 vs 10). Starting price: Splashtop at $6/mo vs SolarWinds Web Help Desk at Contact Sales. Splashtop has 52 unique features while SolarWinds Web Help Desk has 33 unique features, with 0 features in common.
| Splashtop | SolarWinds Web Help Desk | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 52 | 33 |
| AI-Powered Features | 0 | 0 |
| Starting Price | $6/mo | Contact Sales |
| Pricing Tiers | 14 | 1 |
| Integrations | 5 | 10 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 85% |
Feature Comparison by Category
Access Control (4 vs 0)
| Feature | Splashtop | SolarWinds Web Help Desk |
|---|---|---|
| Granular Access Controls | ||
| Just-in-Time Access | ||
| Role Based Access Management | ||
| Scheduled Remote Access |
Asset Management (0 vs 8)
| Feature | Splashtop | SolarWinds Web Help Desk |
|---|---|---|
| Asset Association with Tickets | ||
| Asset Discovery and Reporting | ||
| Asset Management | ||
| Hardware Asset Tracking | ||
| Purchase Order Tracking | ||
| Software Asset Tracking | ||
| User Asset Assignment | ||
| Warranty and Lease Tracking |
Automation (0 vs 5)
| Feature | Splashtop | SolarWinds Web Help Desk |
|---|---|---|
| Approval Workflow Automation | ||
| Email to Ticket Conversion | ||
| SLA Escalation | ||
| Ticket Assignment and Routing | ||
| Ticket Routing Rules |
Change Management (0 vs 2)
| Feature | Splashtop | SolarWinds Web Help Desk |
|---|---|---|
| Change Advisory Board | ||
| Change Management |
Collaboration (2 vs 0)
| Feature | Splashtop | SolarWinds Web Help Desk |
|---|---|---|
| Screen Sharing and Annotation | ||
| Whiteboard |
Communication (1 vs 0)
| Feature | Splashtop | SolarWinds Web Help Desk |
|---|---|---|
| Chat |
Configuration (0 vs 2)
| Feature | Splashtop | SolarWinds Web Help Desk |
|---|---|---|
| Color Coding and Sorting | ||
| SLA Configuration |
Endpoint Management (5 vs 0)
| Feature | Splashtop | SolarWinds Web Help Desk |
|---|---|---|
| Automated Patching | ||
| Centralized Endpoint Control | ||
| Device Health Monitoring | ||
| Real-time Patch Management | ||
| Software Management |
File Management (1 vs 0)
| Feature | Splashtop | SolarWinds Web Help Desk |
|---|---|---|
| File Transfer |
IT Support (1 vs 0)
| Feature | Splashtop | SolarWinds Web Help Desk |
|---|---|---|
| Service Desk |
Incident Management (0 vs 2)
| Feature | Splashtop | SolarWinds Web Help Desk |
|---|---|---|
| Incident Tracking | ||
| Parent-Child Ticket Relationships |
Input Devices (2 vs 0)
| Feature | Splashtop | SolarWinds Web Help Desk |
|---|---|---|
| Remote Stylus Support | ||
| Wacom Bridge |
Integration (1 vs 5)
| Feature | Splashtop | SolarWinds Web Help Desk |
|---|---|---|
| APIs | ||
| Active Directory Integration | ||
| ITOM Integration | ||
| LDAP Integration | ||
| Remote Support Integration | ||
| SolarWinds Network Management Integration |
Knowledge Management (0 vs 2)
| Feature | Splashtop | SolarWinds Web Help Desk |
|---|---|---|
| Knowledge Base Articles in Tickets | ||
| Knowledge Base Management |
Management (1 vs 0)
| Feature | Splashtop | SolarWinds Web Help Desk |
|---|---|---|
| User Computer Management |
Network Security (2 vs 0)
| Feature | Splashtop | SolarWinds Web Help Desk |
|---|---|---|
| Cloud PKI | ||
| Cloud RADIUS |
Notifications (0 vs 1)
| Feature | Splashtop | SolarWinds Web Help Desk |
|---|---|---|
| Email and SMS Alerts |
Performance (4 vs 0)
| Feature | Splashtop | SolarWinds Web Help Desk |
|---|---|---|
| 240 FPS Capability | ||
| 4:4:4 Color Accuracy | ||
| High Performance | ||
| High-Fidelity Audio |
Recording & Monitoring (3 vs 0)
| Feature | Splashtop | SolarWinds Web Help Desk |
|---|---|---|
| Cloud Recording | ||
| Live Monitoring | ||
| Video Session Recording |
Remote Access (13 vs 0)
| Feature | Splashtop | SolarWinds Web Help Desk |
|---|---|---|
| Attended Access | ||
| Cross Platform Remote Access | ||
| Multi-Monitor Remote Desktop | ||
| Remote Desktop Audio | ||
| Remote Print | ||
| Remote Reboot | ||
| Remote Wake | ||
| Screen Mirroring | ||
| Share My Screen | ||
| Two Users Into One Computer | ||
| USB Passthrough | ||
| Unattended Access | ||
| Unattended Android Remote Access |
Reporting (0 vs 2)
| Feature | Splashtop | SolarWinds Web Help Desk |
|---|---|---|
| SLA Monitoring by Status | ||
| SLA Reporting |
Security & Compliance (12 vs 0)
| Feature | Splashtop | SolarWinds Web Help Desk |
|---|---|---|
| 2FA | ||
| Antivirus Protection | ||
| End-to-End Encryption | ||
| Endpoint Detection and Response | ||
| Endpoint MFA | ||
| IP Whitelist | ||
| Intrusion Detection | ||
| Logging | ||
| Managed Detection and Response | ||
| SIEM Logging | ||
| Session Audit Logging | ||
| Single Sign On |
Self-Service (0 vs 1)
| Feature | Splashtop | SolarWinds Web Help Desk |
|---|---|---|
| Self-Service Resolution |
Task Management (0 vs 1)
| Feature | Splashtop | SolarWinds Web Help Desk |
|---|---|---|
| Task Management |
Ticketing (0 vs 2)
| Feature | Splashtop | SolarWinds Web Help Desk |
|---|---|---|
| Central Ticketing System | ||
| Streamlined Ticketing Management |
Unique Features
Only in Splashtop (52)
Granular Access Controls
Just-in-Time Access
Role Based Access Management
Scheduled Remote Access
Screen Sharing and Annotation
Whiteboard
Chat
Automated Patching
Centralized Endpoint Control
Device Health Monitoring
Real-time Patch Management
Software Management
File Transfer
Remote Stylus Support
Wacom Bridge
APIs
Service Desk
User Computer Management
Cloud PKI
Cloud RADIUS
+ 32 more unique features
Only in SolarWinds Web Help Desk (33)
Asset Association with Tickets
Asset Discovery and Reporting
Asset Management
Hardware Asset Tracking
Purchase Order Tracking
Software Asset Tracking
User Asset Assignment
Warranty and Lease Tracking
Approval Workflow Automation
Email to Ticket Conversion
SLA Escalation
Ticket Assignment and Routing
Ticket Routing Rules
Change Advisory Board
Change Management
Color Coding and Sorting
SLA Configuration
Incident Tracking
Parent-Child Ticket Relationships
Active Directory Integration
+ 13 more unique features
View Splashtop details View SolarWinds Web Help Desk details Splashtop alternatives SolarWinds Web Help Desk alternatives
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