Spiceworks vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Spiceworks offers fewer features (44 vs 98) and more integrations (30 vs 4). Starting price: Spiceworks at $30/mo vs Vivantio at $49/mo. Spiceworks has 42 unique features while Vivantio has 96 unique features, with 2 features in common.
| Spiceworks | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 44 | 98 |
| AI-Powered Features | 6 | 10 |
| Starting Price | $30/mo | $49/mo |
| Pricing Tiers | 3 | 1 |
| Integrations | 30 | 4 |
| Shared Features | 2 | |
| Shared Integrations | 2 | |
| Data Quality | 72% | 90% |
Feature Comparison by Category
AI (0 vs 7)
| Feature | Spiceworks | Vivantio |
|---|---|---|
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor |
Administration (2 vs 0)
| Feature | Spiceworks | Vivantio |
|---|---|---|
| Multi-Tenant Support | ||
| Role-Based Access Control |
Analytics (6 vs 0)
| Feature | Spiceworks | Vivantio |
|---|---|---|
| IT Spend Analytics | ||
| Performance Optimization Recommendations | ||
| Predictive Ticket Analytics | ||
| Reporting and Analytics | ||
| Scheduled Reports | ||
| Survey and Feedback |
Asset Management (7 vs 10)
| Feature | Spiceworks | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Automated Asset Discovery | ||
| Configuration Management Database | ||
| Customizable Asset Layout | ||
| Dependency Mapping | ||
| Hardware Warranty Tracking | ||
| Impact Maps |
Automation (3 vs 12)
| Feature | Spiceworks | Vivantio |
|---|---|---|
| Automated Workflows | ||
| Automation Recipes | ||
| Batch Operations | ||
| Dynamic Assignment | ||
| Email to Ticket | ||
| Follow-the-Sun Routing | ||
| Note Templates | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Templates | ||
| Workflow Designer |
CRM (0 vs 5)
| Feature | Spiceworks | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Collaboration (1 vs 0)
| Feature | Spiceworks | Vivantio |
|---|---|---|
| Team Collaboration |
Communication (0 vs 5)
| Feature | Spiceworks | Vivantio |
|---|---|---|
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes |
Configuration (0 vs 3)
| Feature | Spiceworks | Vivantio |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| Working Time Plans |
Customer Portal (0 vs 11)
| Feature | Spiceworks | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (2 vs 6)
| Feature | Spiceworks | Vivantio |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Fields | ||
| Custom Forms & Fields | ||
| Linked Custom Fields | ||
| Multiline Custom Forms | ||
| White-Label Support Portal |
Data Management (1 vs 0)
| Feature | Spiceworks | Vivantio |
|---|---|---|
| Bulk Import/Export |
Developer (0 vs 2)
| Feature | Spiceworks | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Feedback (0 vs 3)
| Feature | Spiceworks | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
ITSM (0 vs 2)
| Feature | Spiceworks | Vivantio |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Integration (3 vs 0)
| Feature | Spiceworks | Vivantio |
|---|---|---|
| API and Webhooks | ||
| Email Integration | ||
| Third-Party App Marketplace |
Knowledge Base (0 vs 10)
| Feature | Spiceworks | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Knowledge Management (1 vs 0)
| Feature | Spiceworks | Vivantio |
|---|---|---|
| Knowledge Base |
Mobile (1 vs 0)
| Feature | Spiceworks | Vivantio |
|---|---|---|
| Mobile App |
Reporting (0 vs 14)
| Feature | Spiceworks | Vivantio |
|---|---|---|
| BI Integrations | ||
| Built-in BI | ||
| Customer Portal Reports | ||
| Data Builder | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog | ||
| Scheduled Reports | ||
| Self Service Dashboards | ||
| Self Service Reports | ||
| Track Effort | ||
| Wallboards |
Search (1 vs 0)
| Feature | Spiceworks | Vivantio |
|---|---|---|
| AI-Powered Search |
Security (3 vs 1)
| Feature | Spiceworks | Vivantio |
|---|---|---|
| Audit Logs | ||
| Data Backup and Recovery | ||
| Multiple IdP | ||
| Single Sign-On |
Service Management (9 vs 0)
| Feature | Spiceworks | Vivantio |
|---|---|---|
| AI-Powered Ticket Routing | ||
| Change Management | ||
| Help Desk Ticketing | ||
| Incident Management | ||
| Problem Management | ||
| Request Fulfillment | ||
| SLA Management | ||
| Ticketing Templates | ||
| Time Tracking |
Support (2 vs 0)
| Feature | Spiceworks | Vivantio |
|---|---|---|
| Community Forums | ||
| Training and Certification |
Task Management (0 vs 1)
| Feature | Spiceworks | Vivantio |
|---|---|---|
| Task Management |
Ticketing (0 vs 1)
| Feature | Spiceworks | Vivantio |
|---|---|---|
| Configurable Ticket Types |
User Experience (2 vs 0)
| Feature | Spiceworks | Vivantio |
|---|---|---|
| Customer Portal | ||
| User Portal |
Vendor Management (0 vs 1)
| Feature | Spiceworks | Vivantio |
|---|---|---|
| Third Party Management |
Workspace (0 vs 4)
| Feature | Spiceworks | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in Spiceworks (42)
Multi-Tenant Support
Role-Based Access Control
IT Spend Analytics
Performance Optimization Recommendations
Predictive Ticket Analytics
Reporting and Analytics
Survey and Feedback
Asset Management
Automated Asset Discovery
Configuration Management Database
Dependency Mapping
Hardware Warranty Tracking
Inventory Forecasting
Software License Tracking
Automated Workflows
Automation Recipes
Batch Operations
Team Collaboration
Custom Fields
White-Label Support Portal
+ 22 more unique features
Only in Vivantio (96)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 76 more unique features
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