SolarWinds vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
SolarWinds offers fewer features (43 vs 98) and more integrations (5 vs 4). Starting price: SolarWinds at $7/mo vs Vivantio at $49/mo. SolarWinds has 41 unique features while Vivantio has 96 unique features, with 2 features in common.
| SolarWinds | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 43 | 98 |
| AI-Powered Features | 6 | 10 |
| Starting Price | $7/mo | $49/mo |
| Pricing Tiers | 20 | 1 |
| Integrations | 5 | 4 |
| Shared Features | 2 | |
| Shared Integrations | 0 | |
| Data Quality | 80% | 90% |
Feature Comparison by Category
AI (3 vs 7)
| Feature | SolarWinds | Vivantio |
|---|---|---|
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor | ||
| AI-Powered Anomaly Detection | ||
| AI-Powered Summaries | ||
| AIOps Capabilities |
Alerting (2 vs 0)
| Feature | SolarWinds | Vivantio |
|---|---|---|
| Context-Rich Alerts | ||
| Proactive Alerts |
Asset Management (2 vs 10)
| Feature | SolarWinds | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| CMDB | ||
| Customizable Asset Layout | ||
| Impact Maps |
Automation (1 vs 12)
| Feature | SolarWinds | Vivantio |
|---|---|---|
| AI-Driven Automation | ||
| Dynamic Assignment | ||
| Email to Ticket | ||
| Follow-the-Sun Routing | ||
| Note Templates | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Templates | ||
| Workflow Designer |
CRM (0 vs 5)
| Feature | SolarWinds | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Cloud (1 vs 0)
| Feature | SolarWinds | Vivantio |
|---|---|---|
| Multi-Cloud Monitoring |
Communication (0 vs 5)
| Feature | SolarWinds | Vivantio |
|---|---|---|
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes |
Configuration (0 vs 3)
| Feature | SolarWinds | Vivantio |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| Working Time Plans |
Customer Portal (0 vs 11)
| Feature | SolarWinds | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (0 vs 6)
| Feature | SolarWinds | Vivantio |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Forms & Fields | ||
| Linked Custom Fields | ||
| Multiline Custom Forms |
Database Management (7 vs 0)
| Feature | SolarWinds | Vivantio |
|---|---|---|
| AI-Assisted Database Optimization | ||
| Cross-Platform Database Monitoring | ||
| Database Monitoring | ||
| Real-time Query Tuning | ||
| SQL Query Performance Analysis | ||
| SQL Server Performance Management | ||
| Table and Query Advisors |
Developer (0 vs 2)
| Feature | SolarWinds | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Feedback (0 vs 3)
| Feature | SolarWinds | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
File Transfer (1 vs 0)
| Feature | SolarWinds | Vivantio |
|---|---|---|
| File Transfer Protocol Server |
IT Service Management (1 vs 0)
| Feature | SolarWinds | Vivantio |
|---|---|---|
| Service Management |
ITSM (0 vs 2)
| Feature | SolarWinds | Vivantio |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Incident Response (5 vs 0)
| Feature | SolarWinds | Vivantio |
|---|---|---|
| Event Correlation | ||
| Fair On-Call Scheduling | ||
| Incident Management | ||
| Intelligent Routing | ||
| On-Call Management |
Integration (2 vs 0)
| Feature | SolarWinds | Vivantio |
|---|---|---|
| Open-Source Framework Integration | ||
| Third-Party Integrations |
Knowledge Base (0 vs 10)
| Feature | SolarWinds | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Logging (1 vs 0)
| Feature | SolarWinds | Vivantio |
|---|---|---|
| Syslog Management |
Monitoring (8 vs 0)
| Feature | SolarWinds | Vivantio |
|---|---|---|
| Application Monitoring | ||
| Digital Experience Monitoring | ||
| Error Budget Management | ||
| Hybrid IT Visibility | ||
| Log Management | ||
| Network Infrastructure Monitoring | ||
| SLO Tracking | ||
| Unified Metrics, Traces, and Logs |
Network Management (1 vs 0)
| Feature | SolarWinds | Vivantio |
|---|---|---|
| Network Configuration Management |
Remote Management (1 vs 0)
| Feature | SolarWinds | Vivantio |
|---|---|---|
| Remote Access Management |
Reporting (1 vs 14)
| Feature | SolarWinds | Vivantio |
|---|---|---|
| BI Integrations | ||
| Built-in BI | ||
| Customer Portal Reports | ||
| Data Builder | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog | ||
| Reporting | ||
| Scheduled Reports | ||
| Self Service Dashboards | ||
| Self Service Reports | ||
| Track Effort | ||
| Wallboards |
Security (1 vs 1)
| Feature | SolarWinds | Vivantio |
|---|---|---|
| Multiple IdP | ||
| Security Monitoring |
Service Management (4 vs 0)
| Feature | SolarWinds | Vivantio |
|---|---|---|
| Knowledge Management | ||
| SLA Management | ||
| Service Catalog | ||
| Ticketing Management |
Storage (1 vs 0)
| Feature | SolarWinds | Vivantio |
|---|---|---|
| Storage Resource Management |
Task Management (0 vs 1)
| Feature | SolarWinds | Vivantio |
|---|---|---|
| Task Management |
Ticketing (0 vs 1)
| Feature | SolarWinds | Vivantio |
|---|---|---|
| Configurable Ticket Types |
Vendor Management (0 vs 1)
| Feature | SolarWinds | Vivantio |
|---|---|---|
| Third Party Management |
Workspace (0 vs 4)
| Feature | SolarWinds | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in SolarWinds (41)
AI-Powered Anomaly Detection
AI-Powered Summaries
AIOps Capabilities
Context-Rich Alerts
Proactive Alerts
Asset Management
CMDB
AI-Driven Automation
Multi-Cloud Monitoring
AI-Assisted Database Optimization
Cross-Platform Database Monitoring
Database Monitoring
Real-time Query Tuning
SQL Query Performance Analysis
SQL Server Performance Management
Table and Query Advisors
File Transfer Protocol Server
Event Correlation
Fair On-Call Scheduling
Incident Management
+ 21 more unique features
Only in Vivantio (96)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 76 more unique features
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