Sine by Honeywell vs SolarWinds Web Help Desk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Sine by Honeywell offers more features (45 vs 33) and more integrations (22 vs 10). Starting price: Sine by Honeywell at $69/mo vs SolarWinds Web Help Desk at Contact Sales. Sine by Honeywell has 45 unique features while SolarWinds Web Help Desk has 33 unique features, with 0 features in common.
| Sine by Honeywell | SolarWinds Web Help Desk | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 45 | 33 |
| AI-Powered Features | 1 | 0 |
| Starting Price | $69/mo | Contact Sales |
| Pricing Tiers | 5 | 1 |
| Integrations | 22 | 10 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 85% |
Feature Comparison by Category
API (1 vs 0)
| Feature | Sine by Honeywell | SolarWinds Web Help Desk |
|---|---|---|
| Public API |
Asset Management (1 vs 8)
| Feature | Sine by Honeywell | SolarWinds Web Help Desk |
|---|---|---|
| Asset Association with Tickets | ||
| Asset Discovery and Reporting | ||
| Asset Management | ||
| Asset Register & Issuance | ||
| Hardware Asset Tracking | ||
| Purchase Order Tracking | ||
| Software Asset Tracking | ||
| User Asset Assignment | ||
| Warranty and Lease Tracking |
Authentication (2 vs 0)
| Feature | Sine by Honeywell | SolarWinds Web Help Desk |
|---|---|---|
| Face-check for Quicker Ingress and Egress | ||
| Single Sign-on with SAML |
Automation (2 vs 5)
| Feature | Sine by Honeywell | SolarWinds Web Help Desk |
|---|---|---|
| Approval Workflow Automation | ||
| Automated Compliance Forms | ||
| Email to Ticket Conversion | ||
| SLA Escalation | ||
| Sine Workflows | ||
| Ticket Assignment and Routing | ||
| Ticket Routing Rules |
Change Management (0 vs 2)
| Feature | Sine by Honeywell | SolarWinds Web Help Desk |
|---|---|---|
| Change Advisory Board | ||
| Change Management |
Check-in (14 vs 0)
| Feature | Sine by Honeywell | SolarWinds Web Help Desk |
|---|---|---|
| Capture Visitor Photo | ||
| Check-in via Geofence | ||
| Check-in via Mobile App | ||
| Check-in via iPad Kiosk | ||
| Complete Check-in Process | ||
| Digital Invitations & FastTrack QR Codes | ||
| FastTrack Pre-registration | ||
| Geo-fence Auto Check-in and Check-out | ||
| Invite Visitors Ahead of Time | ||
| Manual Check-in via Dashboard | ||
| Pre-fill Data for Returning Visitors | ||
| Print Visitor Badges with Photo ID | ||
| Self-serve Check-in Kiosks | ||
| Smart Check-in |
Compliance (2 vs 0)
| Feature | Sine by Honeywell | SolarWinds Web Help Desk |
|---|---|---|
| Get NDAs or Legal Agreements Signed | ||
| Supplier Compliance Add-on |
Configuration (0 vs 2)
| Feature | Sine by Honeywell | SolarWinds Web Help Desk |
|---|---|---|
| Color Coding and Sorting | ||
| SLA Configuration |
Customization (2 vs 0)
| Feature | Sine by Honeywell | SolarWinds Web Help Desk |
|---|---|---|
| Brand the Experience | ||
| Set Custom Visitor Types |
Incident Management (0 vs 2)
| Feature | Sine by Honeywell | SolarWinds Web Help Desk |
|---|---|---|
| Incident Tracking | ||
| Parent-Child Ticket Relationships |
Infrastructure (1 vs 0)
| Feature | Sine by Honeywell | SolarWinds Web Help Desk |
|---|---|---|
| Unlimited Hosts, Messaging, iPads, and Storage |
Integration (2 vs 5)
| Feature | Sine by Honeywell | SolarWinds Web Help Desk |
|---|---|---|
| Active Directory Integration | ||
| ITOM Integration | ||
| LDAP Integration | ||
| Native Entra ID Sync | ||
| Outlook Invitation Add-in | ||
| Remote Support Integration | ||
| SolarWinds Network Management Integration |
Knowledge Management (0 vs 2)
| Feature | Sine by Honeywell | SolarWinds Web Help Desk |
|---|---|---|
| Knowledge Base Articles in Tickets | ||
| Knowledge Base Management |
Localization (1 vs 0)
| Feature | Sine by Honeywell | SolarWinds Web Help Desk |
|---|---|---|
| Multiple Language Support |
Multi-location (1 vs 0)
| Feature | Sine by Honeywell | SolarWinds Web Help Desk |
|---|---|---|
| Sine Lobbies |
Notifications (3 vs 1)
| Feature | Sine by Honeywell | SolarWinds Web Help Desk |
|---|---|---|
| Courier/Delivery Notifications | ||
| Email and SMS Alerts | ||
| Host Notifications | ||
| Visitor and Host Notifications |
Platform (4 vs 0)
| Feature | Sine by Honeywell | SolarWinds Web Help Desk |
|---|---|---|
| Mobile-friendly Design | ||
| Web Dashboard | ||
| iPad App - SinePoint Pro | ||
| iPhone and Android App - Sine Pro |
Reporting (3 vs 2)
| Feature | Sine by Honeywell | SolarWinds Web Help Desk |
|---|---|---|
| Live List of Everybody Checked In to Site | ||
| Pocket-ready Roll Calls | ||
| Report on Visitor Activity and Export CSV Data | ||
| SLA Monitoring by Status | ||
| SLA Reporting |
Safety (1 vs 0)
| Feature | Sine by Honeywell | SolarWinds Web Help Desk |
|---|---|---|
| Insert Evacuation Diagrams or Health Screening Questions |
Security (3 vs 0)
| Feature | Sine by Honeywell | SolarWinds Web Help Desk |
|---|---|---|
| Access Control | ||
| Real-time Visitor Screening | ||
| SecureBridge |
Self-Service (0 vs 1)
| Feature | Sine by Honeywell | SolarWinds Web Help Desk |
|---|---|---|
| Self-Service Resolution |
Support (2 vs 0)
| Feature | Sine by Honeywell | SolarWinds Web Help Desk |
|---|---|---|
| Real People, Real Support | ||
| Support Articles |
Task Management (0 vs 1)
| Feature | Sine by Honeywell | SolarWinds Web Help Desk |
|---|---|---|
| Task Management |
Ticketing (0 vs 2)
| Feature | Sine by Honeywell | SolarWinds Web Help Desk |
|---|---|---|
| Central Ticketing System | ||
| Streamlined Ticketing Management |
Unique Features
Only in Sine by Honeywell (45)
Public API
Asset Register & Issuance
Face-check for Quicker Ingress and Egress
Single Sign-on with SAML
Automated Compliance Forms
Sine Workflows
Capture Visitor Photo
Check-in via Geofence
Check-in via iPad Kiosk
Check-in via Mobile App
Complete Check-in Process
Digital Invitations & FastTrack QR Codes
FastTrack Pre-registration
Geo-fence Auto Check-in and Check-out
Invite Visitors Ahead of Time
Manual Check-in via Dashboard
Pre-fill Data for Returning Visitors
Print Visitor Badges with Photo ID
Self-serve Check-in Kiosks
Smart Check-in
+ 25 more unique features
Only in SolarWinds Web Help Desk (33)
Asset Association with Tickets
Asset Discovery and Reporting
Asset Management
Hardware Asset Tracking
Purchase Order Tracking
Software Asset Tracking
User Asset Assignment
Warranty and Lease Tracking
Approval Workflow Automation
Email to Ticket Conversion
SLA Escalation
Ticket Assignment and Routing
Ticket Routing Rules
Change Advisory Board
Change Management
Color Coding and Sorting
SLA Configuration
Incident Tracking
Parent-Child Ticket Relationships
Active Directory Integration
+ 13 more unique features
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