ServiceNow vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
ServiceNow offers fewer features (40 vs 98) and more integrations (26 vs 4). Starting price: ServiceNow at $65/mo vs Vivantio at $49/mo. ServiceNow has 38 unique features while Vivantio has 96 unique features, with 2 features in common.
| ServiceNow | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 40 | 98 |
| AI-Powered Features | 17 | 10 |
| Starting Price | $65/mo | $49/mo |
| Pricing Tiers | 3 | 1 |
| Integrations | 26 | 4 |
| Shared Features | 2 | |
| Shared Integrations | 1 | |
| Data Quality | 70% | 90% |
Feature Comparison by Category
AI (0 vs 7)
| Feature | ServiceNow | Vivantio |
|---|---|---|
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor |
AI & Analytics (3 vs 0)
| Feature | ServiceNow | Vivantio |
|---|---|---|
| Now Intelligence | ||
| Predictive Intelligence | ||
| ServiceNow AI |
AI & Automation (1 vs 0)
| Feature | ServiceNow | Vivantio |
|---|---|---|
| Virtual Agent |
Analytics (2 vs 0)
| Feature | ServiceNow | Vivantio |
|---|---|---|
| Performance Analytics | ||
| Process Mining |
Asset Management (0 vs 10)
| Feature | ServiceNow | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Customizable Asset Layout | ||
| Impact Maps |
Automation (2 vs 12)
| Feature | ServiceNow | Vivantio |
|---|---|---|
| Dynamic Assignment | ||
| Email to Ticket | ||
| Follow-the-Sun Routing | ||
| Note Templates | ||
| Robotic Process Automation (RPA) | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Templates | ||
| Workflow Automation | ||
| Workflow Designer |
CRM (0 vs 5)
| Feature | ServiceNow | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Communication (0 vs 5)
| Feature | ServiceNow | Vivantio |
|---|---|---|
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes |
Configuration (0 vs 3)
| Feature | ServiceNow | Vivantio |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| Working Time Plans |
Customer Portal (0 vs 11)
| Feature | ServiceNow | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customer Service (1 vs 0)
| Feature | ServiceNow | Vivantio |
|---|---|---|
| Customer Service Management |
Customization (0 vs 6)
| Feature | ServiceNow | Vivantio |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Forms & Fields | ||
| Linked Custom Fields | ||
| Multiline Custom Forms |
Developer (0 vs 2)
| Feature | ServiceNow | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Feedback (1 vs 3)
| Feature | ServiceNow | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Survey Management | ||
| Surveys |
Field Service (2 vs 0)
| Feature | ServiceNow | Vivantio |
|---|---|---|
| Field Service Management | ||
| Territory Management |
Financial Management (1 vs 0)
| Feature | ServiceNow | Vivantio |
|---|---|---|
| IT Financial Management |
Governance (1 vs 0)
| Feature | ServiceNow | Vivantio |
|---|---|---|
| Compliance and Governance |
HR Services (1 vs 0)
| Feature | ServiceNow | Vivantio |
|---|---|---|
| Employee Service Management |
IT Operations (11 vs 0)
| Feature | ServiceNow | Vivantio |
|---|---|---|
| Asset Management | ||
| Business Service Mapping | ||
| Change Management | ||
| Configuration Management Database (CMDB) | ||
| Discovery and Service Mapping | ||
| Event Management | ||
| IT Operations Management | ||
| IT Service Management (ITSM) | ||
| Incident Management | ||
| Problem Management | ||
| Release Management |
ITSM (0 vs 2)
| Feature | ServiceNow | Vivantio |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Integration (1 vs 0)
| Feature | ServiceNow | Vivantio |
|---|---|---|
| API and Integrations |
Knowledge (1 vs 0)
| Feature | ServiceNow | Vivantio |
|---|---|---|
| Knowledge Management |
Knowledge Base (0 vs 10)
| Feature | ServiceNow | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Mobile (1 vs 0)
| Feature | ServiceNow | Vivantio |
|---|---|---|
| Mobile App |
Platform (1 vs 0)
| Feature | ServiceNow | Vivantio |
|---|---|---|
| App Engine |
Procurement (2 vs 0)
| Feature | ServiceNow | Vivantio |
|---|---|---|
| Contract Lifecycle Management | ||
| Procurement |
Project Management (1 vs 0)
| Feature | ServiceNow | Vivantio |
|---|---|---|
| Project Portfolio Management |
Quality (1 vs 0)
| Feature | ServiceNow | Vivantio |
|---|---|---|
| Quality Management |
Reporting (0 vs 14)
| Feature | ServiceNow | Vivantio |
|---|---|---|
| BI Integrations | ||
| Built-in BI | ||
| Customer Portal Reports | ||
| Data Builder | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog | ||
| Scheduled Reports | ||
| Self Service Dashboards | ||
| Self Service Reports | ||
| Track Effort | ||
| Wallboards |
Risk Management (1 vs 0)
| Feature | ServiceNow | Vivantio |
|---|---|---|
| Vendor Risk Management |
Security (1 vs 1)
| Feature | ServiceNow | Vivantio |
|---|---|---|
| Multiple IdP | ||
| Security Operations Center (SOC) |
Service Delivery (4 vs 0)
| Feature | ServiceNow | Vivantio |
|---|---|---|
| Demand Management | ||
| Request Management | ||
| Service Catalog | ||
| Service Health |
Task Management (0 vs 1)
| Feature | ServiceNow | Vivantio |
|---|---|---|
| Task Management |
Ticketing (0 vs 1)
| Feature | ServiceNow | Vivantio |
|---|---|---|
| Configurable Ticket Types |
Vendor Management (0 vs 1)
| Feature | ServiceNow | Vivantio |
|---|---|---|
| Third Party Management |
Workspace (0 vs 4)
| Feature | ServiceNow | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in ServiceNow (38)
Now Intelligence
Predictive Intelligence
ServiceNow AI
Virtual Agent
Performance Analytics
Process Mining
Robotic Process Automation (RPA)
Workflow Automation
Customer Service Management
Survey Management
Field Service Management
Territory Management
IT Financial Management
Compliance and Governance
Employee Service Management
API and Integrations
Asset Management
Business Service Mapping
Change Management
Configuration Management Database (CMDB)
+ 18 more unique features
Only in Vivantio (96)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 76 more unique features
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