Service Fusion vs ServiceM8
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Service Fusion offers fewer features (23 vs 87) and fewer integrations (4 vs 10). Starting price: Service Fusion at $245/mo vs ServiceM8 at $29/mo. Service Fusion has 21 unique features while ServiceM8 has 85 unique features, with 2 features in common.
| Service Fusion | ServiceM8 | |
|---|---|---|
| Category | Field Service Management | Field Service Management |
| Total Features | 23 | 87 |
| AI-Powered Features | 2 | 4 |
| Starting Price | $245/mo | $29/mo |
| Pricing Tiers | 3 | 5 |
| Integrations | 4 | 10 |
| Shared Features | 2 | |
| Shared Integrations | 0 | |
| Data Quality | 70% | 95% |
Feature Comparison by Category
AI (0 vs 1)
| Feature | Service Fusion | ServiceM8 |
|---|---|---|
| AI Smart Helpers |
Accounting (1 vs 0)
| Feature | Service Fusion | ServiceM8 |
|---|---|---|
| QuickBooks Integration |
Analytics (1 vs 2)
| Feature | Service Fusion | ServiceM8 |
|---|---|---|
| Job Costing | ||
| Job Profitability | ||
| Reporting |
Asset Management (0 vs 1)
| Feature | Service Fusion | ServiceM8 |
|---|---|---|
| Asset Management |
Billing (2 vs 1)
| Feature | Service Fusion | ServiceM8 |
|---|---|---|
| Invoicing & Payments | ||
| Markup Billing | ||
| Progressive Billing & Recurring Invoicing |
Booking (0 vs 1)
| Feature | Service Fusion | ServiceM8 |
|---|---|---|
| Online Bookings |
Branding (0 vs 1)
| Feature | Service Fusion | ServiceM8 |
|---|---|---|
| Photo Branding |
CRM (1 vs 0)
| Feature | Service Fusion | ServiceM8 |
|---|---|---|
| Customer Management |
Calendar (0 vs 1)
| Feature | Service Fusion | ServiceM8 |
|---|---|---|
| Calendar Import |
Client Management (0 vs 1)
| Feature | Service Fusion | ServiceM8 |
|---|---|---|
| Job & Client History |
Communication (2 vs 9)
| Feature | Service Fusion | ServiceM8 |
|---|---|---|
| Booking Confirmations | ||
| Booking Reminders | ||
| Customer Feedback | ||
| Email Management | ||
| Integrated Voice & Text | ||
| On the Way SMS | ||
| Quote Follow-up | ||
| Staff Messaging | ||
| Text Messaging Alerts | ||
| Track My Arrival | ||
| Two-Way SMS |
Core (0 vs 1)
| Feature | Service Fusion | ServiceM8 |
|---|---|---|
| Job Management |
Customer Engagement (1 vs 0)
| Feature | Service Fusion | ServiceM8 |
|---|---|---|
| Customer Web Portal |
Desktop (0 vs 1)
| Feature | Service Fusion | ServiceM8 |
|---|---|---|
| Mac & PC App |
Dispatch (0 vs 1)
| Feature | Service Fusion | ServiceM8 |
|---|---|---|
| Dispatch Map |
Documentation (3 vs 0)
| Feature | Service Fusion | ServiceM8 |
|---|---|---|
| Custom Documents | ||
| Job Photo Uploads | ||
| eSign Documents |
Documents (0 vs 1)
| Feature | Service Fusion | ServiceM8 |
|---|---|---|
| Document Scanning |
Email (0 vs 1)
| Feature | Service Fusion | ServiceM8 |
|---|---|---|
| Inbox |
Financial Analysis (1 vs 0)
| Feature | Service Fusion | ServiceM8 |
|---|---|---|
| Job Costing |
Fleet Tracking (2 vs 0)
| Feature | Service Fusion | ServiceM8 |
|---|---|---|
| GPS Fleet Tracking | ||
| GPS Tracking |
Forms (0 vs 4)
| Feature | Service Fusion | ServiceM8 |
|---|---|---|
| Electronic Forms | ||
| Forms & Certificates | ||
| PDF Fill-in | ||
| Purchased Forms |
Integration (1 vs 5)
| Feature | Service Fusion | ServiceM8 |
|---|---|---|
| Accounting Integrations | ||
| Automated Supplier Import | ||
| Open API Integration | ||
| Supplier Invoice Import | ||
| Supplier Invoice Importing | ||
| Timesheet Export |
Inventory (1 vs 0)
| Feature | Service Fusion | ServiceM8 |
|---|---|---|
| Inventory Management |
Invoicing (0 vs 3)
| Feature | Service Fusion | ServiceM8 |
|---|---|---|
| Live Invoice Statements | ||
| Progress Invoicing | ||
| Quoting & Invoicing |
Knowledge Management (0 vs 2)
| Feature | Service Fusion | ServiceM8 |
|---|---|---|
| Billing Knowledge | ||
| Knowledge |
Media (0 vs 3)
| Feature | Service Fusion | ServiceM8 |
|---|---|---|
| Notes, Photos & Videos | ||
| Photo Markup & Diagrams | ||
| Video Transcription |
Mobile (1 vs 6)
| Feature | Service Fusion | ServiceM8 |
|---|---|---|
| Apple CarPlay | ||
| Barcode Scanning | ||
| Mobile Access | ||
| Offline Access | ||
| ServiceM8 Lite for Android | ||
| Signature Capture | ||
| Technician Mobile App |
Navigation (0 vs 1)
| Feature | Service Fusion | ServiceM8 |
|---|---|---|
| Integrated Navigation |
Network (0 vs 1)
| Feature | Service Fusion | ServiceM8 |
|---|---|---|
| ServiceM8 Network |
Notifications (0 vs 1)
| Feature | Service Fusion | ServiceM8 |
|---|---|---|
| Schedule Change Notifications |
Payments (1 vs 6)
| Feature | Service Fusion | ServiceM8 |
|---|---|---|
| Automated Payment Follow-ups | ||
| Credit Card Payments | ||
| Deposits | ||
| Mobile Payments | ||
| Online Card Payments | ||
| Payment Processing | ||
| Tap to Pay on iPhone |
Phone System (0 vs 6)
| Feature | Service Fusion | ServiceM8 |
|---|---|---|
| After Hours Call Routing | ||
| Call Groups | ||
| Call Recording & Transcription | ||
| Caller ID | ||
| Remote Working | ||
| ServiceM8 Phone |
Project Management (1 vs 0)
| Feature | Service Fusion | ServiceM8 |
|---|---|---|
| Project Management |
Quoting (2 vs 4)
| Feature | Service Fusion | ServiceM8 |
|---|---|---|
| Bundles | ||
| Estimate Creation | ||
| Estimate Options | ||
| Online Quote Acceptance | ||
| Proposals | ||
| Quote Options |
Reporting (0 vs 3)
| Feature | Service Fusion | ServiceM8 |
|---|---|---|
| Reporting | ||
| Shift GPS Report | ||
| Smart Report Helper |
Routing (0 vs 1)
| Feature | Service Fusion | ServiceM8 |
|---|---|---|
| Auto Routing |
Scheduling (1 vs 2)
| Feature | Service Fusion | ServiceM8 |
|---|---|---|
| Recurring Jobs & Maintenance Scheduling | ||
| Scheduling | ||
| Scheduling & Dispatching |
Security (0 vs 2)
| Feature | Service Fusion | ServiceM8 |
|---|---|---|
| Account Activity Log | ||
| Two Step Authentication |
Signatures (0 vs 2)
| Feature | Service Fusion | ServiceM8 |
|---|---|---|
| Electronic Signature | ||
| Remote Client Signature |
Task Management (0 vs 1)
| Feature | Service Fusion | ServiceM8 |
|---|---|---|
| Checklists & Tasks |
Team Management (0 vs 3)
| Feature | Service Fusion | ServiceM8 |
|---|---|---|
| Activity Feed | ||
| Staff GPS & Status | ||
| Urgent Dispatch |
Templates (0 vs 2)
| Feature | Service Fusion | ServiceM8 |
|---|---|---|
| Email & SMS Templates | ||
| Job Templates |
Time Tracking (0 vs 4)
| Feature | Service Fusion | ServiceM8 |
|---|---|---|
| Auto Time Tracking | ||
| Smart Labour | ||
| Timesheets | ||
| Trip Time Tracking |
VoIP (1 vs 0)
| Feature | Service Fusion | ServiceM8 |
|---|---|---|
| ServiceCall.ai |
Voice Control (0 vs 1)
| Feature | Service Fusion | ServiceM8 |
|---|---|---|
| Siri Shortcuts |
Web (0 vs 1)
| Feature | Service Fusion | ServiceM8 |
|---|---|---|
| Website & Email |
Unique Features
Only in Service Fusion (21)
QuickBooks Integration
Invoicing & Payments
Progressive Billing & Recurring Invoicing
Integrated Voice & Text
Text Messaging Alerts
Customer Management
Customer Web Portal
Custom Documents
eSign Documents
Job Photo Uploads
GPS Fleet Tracking
GPS Tracking
Open API Integration
Inventory Management
Technician Mobile App
Payment Processing
Project Management
Estimate Creation
Estimate Options
Scheduling & Dispatching
+ 1 more unique features
Only in ServiceM8 (85)
AI Smart Helpers
Job Profitability
Asset Management
Markup Billing
Online Bookings
Photo Branding
Calendar Import
Job & Client History
Booking Confirmations
Booking Reminders
Customer Feedback
Email Management
On the Way SMS
Quote Follow-up
Staff Messaging
Track My Arrival
Two-Way SMS
Job Management
Mac & PC App
Dispatch Map
+ 65 more unique features
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