RustDesk vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
RustDesk offers fewer features (32 vs 98) and fewer integrations (2 vs 4). Starting price: RustDesk at Free vs Vivantio at $49/mo. RustDesk has 32 unique features while Vivantio has 98 unique features, with 0 features in common.
| RustDesk | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 32 | 98 |
| AI-Powered Features | 0 | 10 |
| Starting Price | Free | $49/mo |
| Pricing Tiers | 5 | 1 |
| Integrations | 2 | 4 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 70% | 90% |
Feature Comparison by Category
AI (0 vs 7)
| Feature | RustDesk | Vivantio |
|---|---|---|
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor |
Access (1 vs 0)
| Feature | RustDesk | Vivantio |
|---|---|---|
| Web Client |
Asset Management (0 vs 10)
| Feature | RustDesk | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Customizable Asset Layout | ||
| Impact Maps |
Authentication (2 vs 0)
| Feature | RustDesk | Vivantio |
|---|---|---|
| LDAP Integration | ||
| OIDC (SSO) |
Automation (0 vs 12)
| Feature | RustDesk | Vivantio |
|---|---|---|
| Dynamic Assignment | ||
| Email to Ticket | ||
| Follow-the-Sun Routing | ||
| Note Templates | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Templates | ||
| Workflow Designer |
CRM (0 vs 5)
| Feature | RustDesk | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Communication (0 vs 5)
| Feature | RustDesk | Vivantio |
|---|---|---|
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes |
Compatibility (1 vs 0)
| Feature | RustDesk | Vivantio |
|---|---|---|
| Multi-Platform Support |
Configuration (0 vs 3)
| Feature | RustDesk | Vivantio |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| Working Time Plans |
Customer Portal (0 vs 11)
| Feature | RustDesk | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (3 vs 6)
| Feature | RustDesk | Vivantio |
|---|---|---|
| Advanced Configuration Options | ||
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Client Branding | ||
| Custom Client Generator | ||
| Custom Forms & Fields | ||
| Linked Custom Fields | ||
| Multiline Custom Forms |
Developer (0 vs 2)
| Feature | RustDesk | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Features (2 vs 0)
| Feature | RustDesk | Vivantio |
|---|---|---|
| Clipboard Support | ||
| File Transfer |
Feedback (0 vs 3)
| Feature | RustDesk | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
ITSM (0 vs 2)
| Feature | RustDesk | Vivantio |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Infrastructure (2 vs 0)
| Feature | RustDesk | Vivantio |
|---|---|---|
| Distributed Relay Servers | ||
| Self-Hosted Servers |
Installation (2 vs 0)
| Feature | RustDesk | Vivantio |
|---|---|---|
| Docker Support | ||
| Easy Deployment |
Knowledge Base (0 vs 10)
| Feature | RustDesk | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Licensing (1 vs 0)
| Feature | RustDesk | Vivantio |
|---|---|---|
| Open Source |
Localization (1 vs 0)
| Feature | RustDesk | Vivantio |
|---|---|---|
| International Keyboard Support |
Management (5 vs 0)
| Feature | RustDesk | Vivantio |
|---|---|---|
| Address Book | ||
| Centralized Settings | ||
| Change ID | ||
| Online Status | ||
| Web Console |
Performance (2 vs 0)
| Feature | RustDesk | Vivantio |
|---|---|---|
| Better Codecs | ||
| Unlimited Concurrent Connections |
Reliability (1 vs 0)
| Feature | RustDesk | Vivantio |
|---|---|---|
| Guaranteed Uptime |
Reporting (0 vs 14)
| Feature | RustDesk | Vivantio |
|---|---|---|
| BI Integrations | ||
| Built-in BI | ||
| Customer Portal Reports | ||
| Data Builder | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog | ||
| Scheduled Reports | ||
| Self Service Dashboards | ||
| Self Service Reports | ||
| Track Effort | ||
| Wallboards |
Security (7 vs 1)
| Feature | RustDesk | Vivantio |
|---|---|---|
| Access Control | ||
| Audit Log | ||
| Cross Group Access | ||
| Data Sovereignty | ||
| Enhanced ACL | ||
| Enhanced Security | ||
| Multiple IdP | ||
| Two-Factor Authentication (2FA) |
Support (2 vs 0)
| Feature | RustDesk | Vivantio |
|---|---|---|
| Community Support | ||
| Dedicated Customer Support |
Task Management (0 vs 1)
| Feature | RustDesk | Vivantio |
|---|---|---|
| Task Management |
Ticketing (0 vs 1)
| Feature | RustDesk | Vivantio |
|---|---|---|
| Configurable Ticket Types |
Vendor Management (0 vs 1)
| Feature | RustDesk | Vivantio |
|---|---|---|
| Third Party Management |
Workspace (0 vs 4)
| Feature | RustDesk | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in RustDesk (32)
Web Client
LDAP Integration
OIDC (SSO)
Multi-Platform Support
Advanced Configuration Options
Custom Client Branding
Custom Client Generator
Clipboard Support
File Transfer
Distributed Relay Servers
Self-Hosted Servers
Docker Support
Easy Deployment
Open Source
International Keyboard Support
Address Book
Centralized Settings
Change ID
Online Status
Web Console
+ 12 more unique features
Only in Vivantio (98)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 78 more unique features
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