Request Tracker vs WebEx Events
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Request Tracker offers more features (68 vs 0) and more integrations (7 vs 0). Starting price: Request Tracker at Free vs WebEx Events at Contact Sales. Request Tracker has 68 unique features while WebEx Events has 0 unique features, with 0 features in common.
| Request Tracker | WebEx Events | |
|---|---|---|
| Category | Event Management | Event Management |
| Total Features | 68 | 0 |
| AI-Powered Features | 0 | 0 |
| Starting Price | Free | Contact Sales |
| Pricing Tiers | 2 | 0 |
| Integrations | 7 | 0 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 10% |
Feature Comparison by Category
Access Control (3 vs 0)
| Feature | Request Tracker | WebEx Events |
|---|---|---|
| Custom Roles and Permissions | ||
| Fine-Grained Rights and Access Control | ||
| Role Based Security |
Administration (1 vs 0)
| Feature | Request Tracker | WebEx Events |
|---|---|---|
| RT Configuration in Web Admin UI |
Asset Management (1 vs 0)
| Feature | Request Tracker | WebEx Events |
|---|---|---|
| Tangible and Intangible Asset Management |
Audit & Compliance (2 vs 0)
| Feature | Request Tracker | WebEx Events |
|---|---|---|
| Full Conversation History | ||
| Full Ticket Audit Trail |
Authentication (1 vs 0)
| Feature | Request Tracker | WebEx Events |
|---|---|---|
| Active Directory, SAML, and Other Authentication |
Automation (6 vs 0)
| Feature | Request Tracker | WebEx Events |
|---|---|---|
| Automated Custom Templates | ||
| Automatic Ticket Assignment | ||
| Automation via Scrips and Actions | ||
| Scheduled Tickets | ||
| Ticket Automation | ||
| Ticket Escalations |
Change Management (1 vs 0)
| Feature | Request Tracker | WebEx Events |
|---|---|---|
| Change Management |
Collaboration (1 vs 0)
| Feature | Request Tracker | WebEx Events |
|---|---|---|
| Ticket Locking |
Communication (2 vs 0)
| Feature | Request Tracker | WebEx Events |
|---|---|---|
| Live Chat | ||
| Private Internal Notes |
Compliance (1 vs 0)
| Feature | Request Tracker | WebEx Events |
|---|---|---|
| GDPR Support |
Customer Communication (1 vs 0)
| Feature | Request Tracker | WebEx Events |
|---|---|---|
| Live Chat Hosting Server |
Customer Experience (2 vs 0)
| Feature | Request Tracker | WebEx Events |
|---|---|---|
| Satisfaction Surveys | ||
| Self-Service Customer Portal |
Customization (5 vs 0)
| Feature | Request Tracker | WebEx Events |
|---|---|---|
| Customizable Ticket Statuses | ||
| Theme Builder for Branding | ||
| Ticket Entry Form Builder | ||
| Unlimited Custom Fields | ||
| Unlimited Customizable Queues |
Data Management (1 vs 0)
| Feature | Request Tracker | WebEx Events |
|---|---|---|
| Data Export |
Email (1 vs 0)
| Feature | Request Tracker | WebEx Events |
|---|---|---|
| Rich Message Types |
Email Composer (1 vs 0)
| Feature | Request Tracker | WebEx Events |
|---|---|---|
| WYSIWYG Editor |
Email Management (1 vs 0)
| Feature | Request Tracker | WebEx Events |
|---|---|---|
| Seamless Email Integration |
Extensibility (1 vs 0)
| Feature | Request Tracker | WebEx Events |
|---|---|---|
| RT Extensions |
File Management (1 vs 0)
| Feature | Request Tracker | WebEx Events |
|---|---|---|
| Drag and Drop Attachments |
Hosting (3 vs 0)
| Feature | Request Tracker | WebEx Events |
|---|---|---|
| AWS Image Deployment | ||
| Cloud RT Hosting | ||
| On-Premise Deployment |
Incident Management (1 vs 0)
| Feature | Request Tracker | WebEx Events |
|---|---|---|
| Incident Management with RTIR |
Infrastructure (1 vs 0)
| Feature | Request Tracker | WebEx Events |
|---|---|---|
| Scalability |
Integration (2 vs 0)
| Feature | Request Tracker | WebEx Events |
|---|---|---|
| Command-Line Interface | ||
| RSS Feeds |
Integrations (1 vs 0)
| Feature | Request Tracker | WebEx Events |
|---|---|---|
| REST 2 API + Zapier |
Knowledge Management (1 vs 0)
| Feature | Request Tracker | WebEx Events |
|---|---|---|
| Knowledge Base / Articles |
Localization (1 vs 0)
| Feature | Request Tracker | WebEx Events |
|---|---|---|
| Multilingual UI |
Notifications (1 vs 0)
| Feature | Request Tracker | WebEx Events |
|---|---|---|
| Automatic Notifications |
Organization (2 vs 0)
| Feature | Request Tracker | WebEx Events |
|---|---|---|
| Ticket Priority | ||
| Ticket Tagging |
Reporting (6 vs 0)
| Feature | Request Tracker | WebEx Events |
|---|---|---|
| Advanced Reporting | ||
| Charting Interface | ||
| Data Visualization with Charts | ||
| Report Exports | ||
| Scheduled Reports and Dashboards | ||
| Transaction Query Builder |
SLA (2 vs 0)
| Feature | Request Tracker | WebEx Events |
|---|---|---|
| Business Hours Support for SLA | ||
| SLA Management |
Search (2 vs 0)
| Feature | Request Tracker | WebEx Events |
|---|---|---|
| Full Text Searching | ||
| Multiple Search Options |
Security (1 vs 0)
| Feature | Request Tracker | WebEx Events |
|---|---|---|
| PGP and S/MIME Support |
Support Services (2 vs 0)
| Feature | Request Tracker | WebEx Events |
|---|---|---|
| Extension Customization Support | ||
| Workflow Design Support |
Time Management (1 vs 0)
| Feature | Request Tracker | WebEx Events |
|---|---|---|
| Time Tracking |
UI/UX (3 vs 0)
| Feature | Request Tracker | WebEx Events |
|---|---|---|
| Dark Theme | ||
| Inline Edit | ||
| Responsive Theme Design |
Workflow (3 vs 0)
| Feature | Request Tracker | WebEx Events |
|---|---|---|
| Approvals | ||
| Bulk Actions | ||
| Predefined Ticket Actions |
Workflow Automation (2 vs 0)
| Feature | Request Tracker | WebEx Events |
|---|---|---|
| Automated Workflows | ||
| Workflow Builder |
Unique Features
Only in Request Tracker (68)
Custom Roles and Permissions
Fine-Grained Rights and Access Control
Role Based Security
RT Configuration in Web Admin UI
Tangible and Intangible Asset Management
Full Conversation History
Full Ticket Audit Trail
Active Directory, SAML, and Other Authentication
Automated Custom Templates
Automatic Ticket Assignment
Automation via Scrips and Actions
Scheduled Tickets
Ticket Automation
Ticket Escalations
Change Management
Ticket Locking
Live Chat
Private Internal Notes
GDPR Support
Live Chat Hosting Server
+ 48 more unique features
Only in WebEx Events (0)
View Request Tracker details View WebEx Events details Request Tracker alternatives WebEx Events alternatives
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