Request Tracker vs Total Party Planner
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Request Tracker offers more features (68 vs 0) and more integrations (7 vs 0). Starting price: Request Tracker at Free vs Total Party Planner at Contact Sales. Request Tracker has 68 unique features while Total Party Planner has 0 unique features, with 0 features in common.
| Request Tracker | Total Party Planner | |
|---|---|---|
| Category | Event Management | Event Management |
| Total Features | 68 | 0 |
| AI-Powered Features | 0 | 0 |
| Starting Price | Free | Contact Sales |
| Pricing Tiers | 2 | 0 |
| Integrations | 7 | 0 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 10% |
Feature Comparison by Category
Access Control (3 vs 0)
| Feature | Request Tracker | Total Party Planner |
|---|---|---|
| Custom Roles and Permissions | ||
| Fine-Grained Rights and Access Control | ||
| Role Based Security |
Administration (1 vs 0)
| Feature | Request Tracker | Total Party Planner |
|---|---|---|
| RT Configuration in Web Admin UI |
Asset Management (1 vs 0)
| Feature | Request Tracker | Total Party Planner |
|---|---|---|
| Tangible and Intangible Asset Management |
Audit & Compliance (2 vs 0)
| Feature | Request Tracker | Total Party Planner |
|---|---|---|
| Full Conversation History | ||
| Full Ticket Audit Trail |
Authentication (1 vs 0)
| Feature | Request Tracker | Total Party Planner |
|---|---|---|
| Active Directory, SAML, and Other Authentication |
Automation (6 vs 0)
| Feature | Request Tracker | Total Party Planner |
|---|---|---|
| Automated Custom Templates | ||
| Automatic Ticket Assignment | ||
| Automation via Scrips and Actions | ||
| Scheduled Tickets | ||
| Ticket Automation | ||
| Ticket Escalations |
Change Management (1 vs 0)
| Feature | Request Tracker | Total Party Planner |
|---|---|---|
| Change Management |
Collaboration (1 vs 0)
| Feature | Request Tracker | Total Party Planner |
|---|---|---|
| Ticket Locking |
Communication (2 vs 0)
| Feature | Request Tracker | Total Party Planner |
|---|---|---|
| Live Chat | ||
| Private Internal Notes |
Compliance (1 vs 0)
| Feature | Request Tracker | Total Party Planner |
|---|---|---|
| GDPR Support |
Customer Communication (1 vs 0)
| Feature | Request Tracker | Total Party Planner |
|---|---|---|
| Live Chat Hosting Server |
Customer Experience (2 vs 0)
| Feature | Request Tracker | Total Party Planner |
|---|---|---|
| Satisfaction Surveys | ||
| Self-Service Customer Portal |
Customization (5 vs 0)
| Feature | Request Tracker | Total Party Planner |
|---|---|---|
| Customizable Ticket Statuses | ||
| Theme Builder for Branding | ||
| Ticket Entry Form Builder | ||
| Unlimited Custom Fields | ||
| Unlimited Customizable Queues |
Data Management (1 vs 0)
| Feature | Request Tracker | Total Party Planner |
|---|---|---|
| Data Export |
Email (1 vs 0)
| Feature | Request Tracker | Total Party Planner |
|---|---|---|
| Rich Message Types |
Email Composer (1 vs 0)
| Feature | Request Tracker | Total Party Planner |
|---|---|---|
| WYSIWYG Editor |
Email Management (1 vs 0)
| Feature | Request Tracker | Total Party Planner |
|---|---|---|
| Seamless Email Integration |
Extensibility (1 vs 0)
| Feature | Request Tracker | Total Party Planner |
|---|---|---|
| RT Extensions |
File Management (1 vs 0)
| Feature | Request Tracker | Total Party Planner |
|---|---|---|
| Drag and Drop Attachments |
Hosting (3 vs 0)
| Feature | Request Tracker | Total Party Planner |
|---|---|---|
| AWS Image Deployment | ||
| Cloud RT Hosting | ||
| On-Premise Deployment |
Incident Management (1 vs 0)
| Feature | Request Tracker | Total Party Planner |
|---|---|---|
| Incident Management with RTIR |
Infrastructure (1 vs 0)
| Feature | Request Tracker | Total Party Planner |
|---|---|---|
| Scalability |
Integration (2 vs 0)
| Feature | Request Tracker | Total Party Planner |
|---|---|---|
| Command-Line Interface | ||
| RSS Feeds |
Integrations (1 vs 0)
| Feature | Request Tracker | Total Party Planner |
|---|---|---|
| REST 2 API + Zapier |
Knowledge Management (1 vs 0)
| Feature | Request Tracker | Total Party Planner |
|---|---|---|
| Knowledge Base / Articles |
Localization (1 vs 0)
| Feature | Request Tracker | Total Party Planner |
|---|---|---|
| Multilingual UI |
Notifications (1 vs 0)
| Feature | Request Tracker | Total Party Planner |
|---|---|---|
| Automatic Notifications |
Organization (2 vs 0)
| Feature | Request Tracker | Total Party Planner |
|---|---|---|
| Ticket Priority | ||
| Ticket Tagging |
Reporting (6 vs 0)
| Feature | Request Tracker | Total Party Planner |
|---|---|---|
| Advanced Reporting | ||
| Charting Interface | ||
| Data Visualization with Charts | ||
| Report Exports | ||
| Scheduled Reports and Dashboards | ||
| Transaction Query Builder |
SLA (2 vs 0)
| Feature | Request Tracker | Total Party Planner |
|---|---|---|
| Business Hours Support for SLA | ||
| SLA Management |
Search (2 vs 0)
| Feature | Request Tracker | Total Party Planner |
|---|---|---|
| Full Text Searching | ||
| Multiple Search Options |
Security (1 vs 0)
| Feature | Request Tracker | Total Party Planner |
|---|---|---|
| PGP and S/MIME Support |
Support Services (2 vs 0)
| Feature | Request Tracker | Total Party Planner |
|---|---|---|
| Extension Customization Support | ||
| Workflow Design Support |
Time Management (1 vs 0)
| Feature | Request Tracker | Total Party Planner |
|---|---|---|
| Time Tracking |
UI/UX (3 vs 0)
| Feature | Request Tracker | Total Party Planner |
|---|---|---|
| Dark Theme | ||
| Inline Edit | ||
| Responsive Theme Design |
Workflow (3 vs 0)
| Feature | Request Tracker | Total Party Planner |
|---|---|---|
| Approvals | ||
| Bulk Actions | ||
| Predefined Ticket Actions |
Workflow Automation (2 vs 0)
| Feature | Request Tracker | Total Party Planner |
|---|---|---|
| Automated Workflows | ||
| Workflow Builder |
Unique Features
Only in Request Tracker (68)
Custom Roles and Permissions
Fine-Grained Rights and Access Control
Role Based Security
RT Configuration in Web Admin UI
Tangible and Intangible Asset Management
Full Conversation History
Full Ticket Audit Trail
Active Directory, SAML, and Other Authentication
Automated Custom Templates
Automatic Ticket Assignment
Automation via Scrips and Actions
Scheduled Tickets
Ticket Automation
Ticket Escalations
Change Management
Ticket Locking
Live Chat
Private Internal Notes
GDPR Support
Live Chat Hosting Server
+ 48 more unique features
Only in Total Party Planner (0)
View Request Tracker details View Total Party Planner details Request Tracker alternatives Total Party Planner alternatives
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