Request Tracker vs TicketSpice
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Request Tracker offers more features (68 vs 49) and fewer integrations (7 vs 8). Starting price: Request Tracker at Free vs TicketSpice at $9/mo. Request Tracker has 68 unique features while TicketSpice has 49 unique features, with 0 features in common.
| Request Tracker | TicketSpice | |
|---|---|---|
| Category | Event Management | Event Management |
| Total Features | 68 | 49 |
| AI-Powered Features | 0 | 0 |
| Starting Price | Free | $9/mo |
| Pricing Tiers | 2 | 8 |
| Integrations | 7 | 8 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 80% |
Feature Comparison by Category
Access Control (3 vs 0)
| Feature | Request Tracker | TicketSpice |
|---|---|---|
| Custom Roles and Permissions | ||
| Fine-Grained Rights and Access Control | ||
| Role Based Security |
Administration (1 vs 0)
| Feature | Request Tracker | TicketSpice |
|---|---|---|
| RT Configuration in Web Admin UI |
Analytics (0 vs 2)
| Feature | Request Tracker | TicketSpice |
|---|---|---|
| 3rd Party Data Enrichment | ||
| Conversion Tracking |
Asset Management (1 vs 0)
| Feature | Request Tracker | TicketSpice |
|---|---|---|
| Tangible and Intangible Asset Management |
Attendee Management (0 vs 5)
| Feature | Request Tracker | TicketSpice |
|---|---|---|
| Attendee Management | ||
| Customer CRM | ||
| Event CRM | ||
| Purchase Protection | ||
| Ticket Order Management |
Audit & Compliance (2 vs 0)
| Feature | Request Tracker | TicketSpice |
|---|---|---|
| Full Conversation History | ||
| Full Ticket Audit Trail |
Authentication (1 vs 0)
| Feature | Request Tracker | TicketSpice |
|---|---|---|
| Active Directory, SAML, and Other Authentication |
Automation (6 vs 0)
| Feature | Request Tracker | TicketSpice |
|---|---|---|
| Automated Custom Templates | ||
| Automatic Ticket Assignment | ||
| Automation via Scrips and Actions | ||
| Scheduled Tickets | ||
| Ticket Automation | ||
| Ticket Escalations |
Change Management (1 vs 0)
| Feature | Request Tracker | TicketSpice |
|---|---|---|
| Change Management |
Collaboration (1 vs 0)
| Feature | Request Tracker | TicketSpice |
|---|---|---|
| Ticket Locking |
Communication (2 vs 0)
| Feature | Request Tracker | TicketSpice |
|---|---|---|
| Live Chat | ||
| Private Internal Notes |
Compliance (1 vs 0)
| Feature | Request Tracker | TicketSpice |
|---|---|---|
| GDPR Support |
Customer Communication (1 vs 0)
| Feature | Request Tracker | TicketSpice |
|---|---|---|
| Live Chat Hosting Server |
Customer Experience (2 vs 0)
| Feature | Request Tracker | TicketSpice |
|---|---|---|
| Satisfaction Surveys | ||
| Self-Service Customer Portal |
Customization (5 vs 2)
| Feature | Request Tracker | TicketSpice |
|---|---|---|
| Custom CSS | ||
| Customizable Ticket Statuses | ||
| Theme Builder for Branding | ||
| Ticket Entry Form Builder | ||
| Unlimited Custom Fields | ||
| Unlimited Customizable Queues | ||
| White Label Domain Name |
Data Management (1 vs 0)
| Feature | Request Tracker | TicketSpice |
|---|---|---|
| Data Export |
Email (1 vs 0)
| Feature | Request Tracker | TicketSpice |
|---|---|---|
| Rich Message Types |
Email Composer (1 vs 0)
| Feature | Request Tracker | TicketSpice |
|---|---|---|
| WYSIWYG Editor |
Email Management (1 vs 0)
| Feature | Request Tracker | TicketSpice |
|---|---|---|
| Seamless Email Integration |
Entry & Attendee Management (0 vs 1)
| Feature | Request Tracker | TicketSpice |
|---|---|---|
| Ticket Scanning |
Extensibility (1 vs 0)
| Feature | Request Tracker | TicketSpice |
|---|---|---|
| RT Extensions |
File Management (1 vs 0)
| Feature | Request Tracker | TicketSpice |
|---|---|---|
| Drag and Drop Attachments |
Hosting (3 vs 0)
| Feature | Request Tracker | TicketSpice |
|---|---|---|
| AWS Image Deployment | ||
| Cloud RT Hosting | ||
| On-Premise Deployment |
Incident Management (1 vs 0)
| Feature | Request Tracker | TicketSpice |
|---|---|---|
| Incident Management with RTIR |
Infrastructure (1 vs 0)
| Feature | Request Tracker | TicketSpice |
|---|---|---|
| Scalability |
Integration (2 vs 0)
| Feature | Request Tracker | TicketSpice |
|---|---|---|
| Command-Line Interface | ||
| RSS Feeds |
Integrations (1 vs 3)
| Feature | Request Tracker | TicketSpice |
|---|---|---|
| API Access and Web Hooks | ||
| Integrations | ||
| REST 2 API + Zapier | ||
| Unlimited 3rd Party Integrations |
Knowledge Management (1 vs 0)
| Feature | Request Tracker | TicketSpice |
|---|---|---|
| Knowledge Base / Articles |
Localization (1 vs 0)
| Feature | Request Tracker | TicketSpice |
|---|---|---|
| Multilingual UI |
Management (0 vs 1)
| Feature | Request Tracker | TicketSpice |
|---|---|---|
| User Access Controls |
Marketing (0 vs 9)
| Feature | Request Tracker | TicketSpice |
|---|---|---|
| Email Drip Campaigns | ||
| Email Marketing Automation | ||
| Google Events Discovery | ||
| Marketing Ad Designer | ||
| Social Media Plugins | ||
| Social Media Tools | ||
| Text Message Delivery | ||
| Text Message Platform | ||
| Text Messaging |
Notifications (1 vs 0)
| Feature | Request Tracker | TicketSpice |
|---|---|---|
| Automatic Notifications |
On-Site Sales (0 vs 1)
| Feature | Request Tracker | TicketSpice |
|---|---|---|
| Box Office App |
Organization (2 vs 0)
| Feature | Request Tracker | TicketSpice |
|---|---|---|
| Ticket Priority | ||
| Ticket Tagging |
Payments (0 vs 5)
| Feature | Request Tracker | TicketSpice |
|---|---|---|
| 3rd Party Payment Processing | ||
| Cashless On-Site Payments | ||
| Fast Event Payouts | ||
| Fast Payouts | ||
| Onsite Payments |
Reporting (6 vs 3)
| Feature | Request Tracker | TicketSpice |
|---|---|---|
| Advanced Reporting | ||
| Bank Reconciliation Reports | ||
| Charting Interface | ||
| Data Visualization with Charts | ||
| Exports and Reports | ||
| Real-Time Analytics | ||
| Report Exports | ||
| Scheduled Reports and Dashboards | ||
| Transaction Query Builder |
SLA (2 vs 0)
| Feature | Request Tracker | TicketSpice |
|---|---|---|
| Business Hours Support for SLA | ||
| SLA Management |
Sales & Revenue (0 vs 4)
| Feature | Request Tracker | TicketSpice |
|---|---|---|
| Event Fundraising | ||
| Presale with Card on File | ||
| Sell Add-ons and Upgrades | ||
| Ticketing Fee Control |
Search (2 vs 0)
| Feature | Request Tracker | TicketSpice |
|---|---|---|
| Full Text Searching | ||
| Multiple Search Options |
Security (1 vs 2)
| Feature | Request Tracker | TicketSpice |
|---|---|---|
| Fraud Prevention | ||
| PGP and S/MIME Support | ||
| Password-Protected Event Pages |
Setup & Customization (0 vs 7)
| Feature | Request Tracker | TicketSpice |
|---|---|---|
| Branding Control | ||
| Conditional Logic Actions | ||
| Digital Release Waivers | ||
| Reserved Seating | ||
| Ticketing Page Builder | ||
| Timed Entry Ticketing | ||
| Virtual Events |
Support (0 vs 1)
| Feature | Request Tracker | TicketSpice |
|---|---|---|
| Attendee Support |
Support Services (2 vs 0)
| Feature | Request Tracker | TicketSpice |
|---|---|---|
| Extension Customization Support | ||
| Workflow Design Support |
Ticketing (0 vs 3)
| Feature | Request Tracker | TicketSpice |
|---|---|---|
| Hard Stock Ticketing | ||
| Mobile Ticketing | ||
| Recurring & Timed Ticketing |
Time Management (1 vs 0)
| Feature | Request Tracker | TicketSpice |
|---|---|---|
| Time Tracking |
UI/UX (3 vs 0)
| Feature | Request Tracker | TicketSpice |
|---|---|---|
| Dark Theme | ||
| Inline Edit | ||
| Responsive Theme Design |
Workflow (3 vs 0)
| Feature | Request Tracker | TicketSpice |
|---|---|---|
| Approvals | ||
| Bulk Actions | ||
| Predefined Ticket Actions |
Workflow Automation (2 vs 0)
| Feature | Request Tracker | TicketSpice |
|---|---|---|
| Automated Workflows | ||
| Workflow Builder |
Unique Features
Only in Request Tracker (68)
Custom Roles and Permissions
Fine-Grained Rights and Access Control
Role Based Security
RT Configuration in Web Admin UI
Tangible and Intangible Asset Management
Full Conversation History
Full Ticket Audit Trail
Active Directory, SAML, and Other Authentication
Automated Custom Templates
Automatic Ticket Assignment
Automation via Scrips and Actions
Scheduled Tickets
Ticket Automation
Ticket Escalations
Change Management
Ticket Locking
Live Chat
Private Internal Notes
GDPR Support
Live Chat Hosting Server
+ 48 more unique features
Only in TicketSpice (49)
3rd Party Data Enrichment
Conversion Tracking
Attendee Management
Customer CRM
Event CRM
Purchase Protection
Ticket Order Management
Custom CSS
White Label Domain Name
Ticket Scanning
API Access and Web Hooks
Integrations
Unlimited 3rd Party Integrations
User Access Controls
Email Drip Campaigns
Email Marketing Automation
Google Events Discovery
Marketing Ad Designer
Social Media Plugins
Social Media Tools
+ 29 more unique features
View Request Tracker details View TicketSpice details Request Tracker alternatives TicketSpice alternatives
Want to build your own alternative to Request Tracker or TicketSpice?
Analyze it with Reap