Remote Utilities vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Remote Utilities offers fewer features (34 vs 98) and fewer integrations (1 vs 4). Starting price: Remote Utilities at Free vs Vivantio at $49/mo. Remote Utilities has 34 unique features while Vivantio has 98 unique features, with 0 features in common.
| Remote Utilities | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 34 | 98 |
| AI-Powered Features | 0 | 10 |
| Starting Price | Free | $49/mo |
| Pricing Tiers | 2 | 1 |
| Integrations | 1 | 4 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 70% | 90% |
Feature Comparison by Category
AI (0 vs 7)
| Feature | Remote Utilities | Vivantio |
|---|---|---|
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor |
Asset Management (0 vs 10)
| Feature | Remote Utilities | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Customizable Asset Layout | ||
| Impact Maps |
Automation (0 vs 12)
| Feature | Remote Utilities | Vivantio |
|---|---|---|
| Dynamic Assignment | ||
| Email to Ticket | ||
| Follow-the-Sun Routing | ||
| Note Templates | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Templates | ||
| Workflow Designer |
CRM (0 vs 5)
| Feature | Remote Utilities | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Communication (1 vs 5)
| Feature | Remote Utilities | Vivantio |
|---|---|---|
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes | ||
| Text Chat |
Configuration (0 vs 3)
| Feature | Remote Utilities | Vivantio |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| Working Time Plans |
Connection Mode (7 vs 0)
| Feature | Remote Utilities | Vivantio |
|---|---|---|
| 14 Connection Modes | ||
| Direct Connection | ||
| File Transfer | ||
| Full Control | ||
| Internet-ID Connection | ||
| Terminal | ||
| View Mode |
Customer Portal (0 vs 11)
| Feature | Remote Utilities | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (2 vs 6)
| Feature | Remote Utilities | Vivantio |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Agent Configuration | ||
| Custom Forms & Fields | ||
| Linked Custom Fields | ||
| Multiline Custom Forms | ||
| White Labeling |
Deployment (3 vs 0)
| Feature | Remote Utilities | Vivantio |
|---|---|---|
| Cloud Relay Servers | ||
| MSI Configurator | ||
| On-Premise Self-Hosted Solution |
Developer (0 vs 2)
| Feature | Remote Utilities | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Display (1 vs 0)
| Feature | Remote Utilities | Vivantio |
|---|---|---|
| Multiple Screen Support |
Enterprise (2 vs 0)
| Feature | Remote Utilities | Vivantio |
|---|---|---|
| AD Computer Import Scheduling | ||
| Active Directory Support |
Feedback (0 vs 3)
| Feature | Remote Utilities | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
ITSM (0 vs 2)
| Feature | Remote Utilities | Vivantio |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Knowledge Base (0 vs 10)
| Feature | Remote Utilities | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Licensing (1 vs 0)
| Feature | Remote Utilities | Vivantio |
|---|---|---|
| Free License for Small Users |
Mobile (1 vs 0)
| Feature | Remote Utilities | Vivantio |
|---|---|---|
| Mobile Client (Viewer) |
Monitoring (1 vs 0)
| Feature | Remote Utilities | Vivantio |
|---|---|---|
| Inventory Manager |
Organization (1 vs 0)
| Feature | Remote Utilities | Vivantio |
|---|---|---|
| Address Book |
Performance (1 vs 0)
| Feature | Remote Utilities | Vivantio |
|---|---|---|
| Video Quality Adjustment |
Platform Support (1 vs 0)
| Feature | Remote Utilities | Vivantio |
|---|---|---|
| Multi-Platform Support |
Recording (1 vs 0)
| Feature | Remote Utilities | Vivantio |
|---|---|---|
| Session Recording |
Remote Access (2 vs 0)
| Feature | Remote Utilities | Vivantio |
|---|---|---|
| Host Service Component | ||
| Unattended Access |
Remote Control (2 vs 0)
| Feature | Remote Utilities | Vivantio |
|---|---|---|
| Keyboard/Mouse Lock | ||
| PC Shutdown/Restart |
Remote Management (2 vs 0)
| Feature | Remote Utilities | Vivantio |
|---|---|---|
| Registry Control | ||
| Tasks and Services Management |
Reporting (0 vs 14)
| Feature | Remote Utilities | Vivantio |
|---|---|---|
| BI Integrations | ||
| Built-in BI | ||
| Customer Portal Reports | ||
| Data Builder | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog | ||
| Scheduled Reports | ||
| Self Service Dashboards | ||
| Self Service Reports | ||
| Track Effort | ||
| Wallboards |
Security (3 vs 1)
| Feature | Remote Utilities | Vivantio |
|---|---|---|
| Four Authentication Methods | ||
| Mandatory Data Encryption | ||
| Multiple IdP | ||
| Two-Factor Authentication (2FA) |
Task Management (0 vs 1)
| Feature | Remote Utilities | Vivantio |
|---|---|---|
| Task Management |
Ticketing (0 vs 1)
| Feature | Remote Utilities | Vivantio |
|---|---|---|
| Configurable Ticket Types |
Trials (1 vs 0)
| Feature | Remote Utilities | Vivantio |
|---|---|---|
| Free 30-Day Trial |
User Interface (1 vs 0)
| Feature | Remote Utilities | Vivantio |
|---|---|---|
| Drag and Drop Functionality |
Vendor Management (0 vs 1)
| Feature | Remote Utilities | Vivantio |
|---|---|---|
| Third Party Management |
Workspace (0 vs 4)
| Feature | Remote Utilities | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in Remote Utilities (34)
Text Chat
14 Connection Modes
Direct Connection
File Transfer
Full Control
Internet-ID Connection
Terminal
View Mode
Custom Agent Configuration
White Labeling
Cloud Relay Servers
MSI Configurator
On-Premise Self-Hosted Solution
Multiple Screen Support
Active Directory Support
AD Computer Import Scheduling
Free License for Small Users
Mobile Client (Viewer)
Inventory Manager
Address Book
+ 14 more unique features
Only in Vivantio (98)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 78 more unique features
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