RemotePC vs SolarWinds Web Help Desk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
RemotePC offers more features (51 vs 33) and fewer integrations (6 vs 10). Starting price: RemotePC at $0.83/mo vs SolarWinds Web Help Desk at Contact Sales. RemotePC has 51 unique features while SolarWinds Web Help Desk has 33 unique features, with 0 features in common.
| RemotePC | SolarWinds Web Help Desk | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 51 | 33 |
| AI-Powered Features | 0 | 0 |
| Starting Price | $0.83/mo | Contact Sales |
| Pricing Tiers | 6 | 1 |
| Integrations | 6 | 10 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 90% | 85% |
Feature Comparison by Category
Access Control (3 vs 0)
| Feature | RemotePC | SolarWinds Web Help Desk |
|---|---|---|
| Attended Access | ||
| Role-based Access Control | ||
| Schedule Remote Access |
Access Method (2 vs 0)
| Feature | RemotePC | SolarWinds Web Help Desk |
|---|---|---|
| Access via Web | ||
| RDP Connector |
Asset Management (0 vs 8)
| Feature | RemotePC | SolarWinds Web Help Desk |
|---|---|---|
| Asset Association with Tickets | ||
| Asset Discovery and Reporting | ||
| Asset Management | ||
| Hardware Asset Tracking | ||
| Purchase Order Tracking | ||
| Software Asset Tracking | ||
| User Asset Assignment | ||
| Warranty and Lease Tracking |
Augmented Reality (1 vs 0)
| Feature | RemotePC | SolarWinds Web Help Desk |
|---|---|---|
| Vision: AR-powered live video sharing |
Authentication (2 vs 0)
| Feature | RemotePC | SolarWinds Web Help Desk |
|---|---|---|
| Active Directory / SSO | ||
| Single Sign-On |
Automation (0 vs 5)
| Feature | RemotePC | SolarWinds Web Help Desk |
|---|---|---|
| Approval Workflow Automation | ||
| Email to Ticket Conversion | ||
| SLA Escalation | ||
| Ticket Assignment and Routing | ||
| Ticket Routing Rules |
Backup & Recovery (3 vs 0)
| Feature | RemotePC | SolarWinds Web Help Desk |
|---|---|---|
| Endpoint Cloud Backup | ||
| Google Workspace Backup | ||
| Microsoft Office 365 Backup |
Change Management (0 vs 2)
| Feature | RemotePC | SolarWinds Web Help Desk |
|---|---|---|
| Change Advisory Board | ||
| Change Management |
Collaboration (2 vs 0)
| Feature | RemotePC | SolarWinds Web Help Desk |
|---|---|---|
| Invite To Collaborate | ||
| Whiteboard |
Communication (2 vs 0)
| Feature | RemotePC | SolarWinds Web Help Desk |
|---|---|---|
| Chat | ||
| Meeting: Video Conferencing Solution |
Compliance (1 vs 0)
| Feature | RemotePC | SolarWinds Web Help Desk |
|---|---|---|
| Compliance |
Configuration (0 vs 2)
| Feature | RemotePC | SolarWinds Web Help Desk |
|---|---|---|
| Color Coding and Sorting | ||
| SLA Configuration |
Core Access (1 vs 0)
| Feature | RemotePC | SolarWinds Web Help Desk |
|---|---|---|
| Always-ON Remote Access |
Cross-Platform (2 vs 0)
| Feature | RemotePC | SolarWinds Web Help Desk |
|---|---|---|
| Linux Remote Access | ||
| Platform Independent Access |
Deployment (1 vs 0)
| Feature | RemotePC | SolarWinds Web Help Desk |
|---|---|---|
| Deployment |
Display Management (2 vs 0)
| Feature | RemotePC | SolarWinds Web Help Desk |
|---|---|---|
| Multi-To-Multi Monitor | ||
| Screen Resolution Adjustment |
Display Quality (1 vs 0)
| Feature | RemotePC | SolarWinds Web Help Desk |
|---|---|---|
| 4:4:4 Color |
File Management (3 vs 0)
| Feature | RemotePC | SolarWinds Web Help Desk |
|---|---|---|
| Drag and Drop | ||
| File Transfer | ||
| Remote File Access |
Hardware Integration (1 vs 0)
| Feature | RemotePC | SolarWinds Web Help Desk |
|---|---|---|
| USB Device Redirection |
Incident Management (0 vs 2)
| Feature | RemotePC | SolarWinds Web Help Desk |
|---|---|---|
| Incident Tracking | ||
| Parent-Child Ticket Relationships |
Integration (1 vs 5)
| Feature | RemotePC | SolarWinds Web Help Desk |
|---|---|---|
| Active Directory Integration | ||
| ITOM Integration | ||
| LDAP Integration | ||
| NinjaOne Integration | ||
| Remote Support Integration | ||
| SolarWinds Network Management Integration |
Knowledge Management (0 vs 2)
| Feature | RemotePC | SolarWinds Web Help Desk |
|---|---|---|
| Knowledge Base Articles in Tickets | ||
| Knowledge Base Management |
Media (2 vs 0)
| Feature | RemotePC | SolarWinds Web Help Desk |
|---|---|---|
| Mic Passthrough | ||
| Play Sound Remotely |
Mobile Support (2 vs 0)
| Feature | RemotePC | SolarWinds Web Help Desk |
|---|---|---|
| Access Android Devices | ||
| Remote Access via Mobiles |
Notifications (0 vs 1)
| Feature | RemotePC | SolarWinds Web Help Desk |
|---|---|---|
| Email and SMS Alerts |
Organization (1 vs 0)
| Feature | RemotePC | SolarWinds Web Help Desk |
|---|---|---|
| Computer Grouping |
Performance (1 vs 0)
| Feature | RemotePC | SolarWinds Web Help Desk |
|---|---|---|
| Performance Viewer |
Printing (1 vs 0)
| Feature | RemotePC | SolarWinds Web Help Desk |
|---|---|---|
| Remote Printing |
Privacy (1 vs 0)
| Feature | RemotePC | SolarWinds Web Help Desk |
|---|---|---|
| Blank Host Screen |
Recording (2 vs 0)
| Feature | RemotePC | SolarWinds Web Help Desk |
|---|---|---|
| Record Remote Sessions | ||
| Session Recording |
Reporting (1 vs 2)
| Feature | RemotePC | SolarWinds Web Help Desk |
|---|---|---|
| Logs and Reports | ||
| SLA Monitoring by Status | ||
| SLA Reporting |
Scalability (1 vs 0)
| Feature | RemotePC | SolarWinds Web Help Desk |
|---|---|---|
| Scalable |
Security (1 vs 0)
| Feature | RemotePC | SolarWinds Web Help Desk |
|---|---|---|
| Secure Remote Access |
Self-Service (0 vs 1)
| Feature | RemotePC | SolarWinds Web Help Desk |
|---|---|---|
| Self-Service Resolution |
Support (4 vs 0)
| Feature | RemotePC | SolarWinds Web Help Desk |
|---|---|---|
| 24/7 Live Support | ||
| Email and Chat Support | ||
| HelpDesk: On-demand Remote Support | ||
| Phone Support |
System Management (2 vs 0)
| Feature | RemotePC | SolarWinds Web Help Desk |
|---|---|---|
| Remote Reboot | ||
| Wake-on-LAN |
Task Management (0 vs 1)
| Feature | RemotePC | SolarWinds Web Help Desk |
|---|---|---|
| Task Management |
Ticketing (0 vs 2)
| Feature | RemotePC | SolarWinds Web Help Desk |
|---|---|---|
| Central Ticketing System | ||
| Streamlined Ticketing Management |
User Management (4 vs 0)
| Feature | RemotePC | SolarWinds Web Help Desk |
|---|---|---|
| Active Directory Sync | ||
| Create Groups | ||
| Multiple Users into one Computer | ||
| Unlimited User Licenses |
Unique Features
Only in RemotePC (51)
Attended Access
Role-based Access Control
Schedule Remote Access
Access via Web
RDP Connector
Vision: AR-powered live video sharing
Active Directory / SSO
Single Sign-On
Endpoint Cloud Backup
Google Workspace Backup
Microsoft Office 365 Backup
Invite To Collaborate
Whiteboard
Chat
Meeting: Video Conferencing Solution
Compliance
Always-ON Remote Access
Linux Remote Access
Platform Independent Access
Deployment
+ 31 more unique features
Only in SolarWinds Web Help Desk (33)
Asset Association with Tickets
Asset Discovery and Reporting
Asset Management
Hardware Asset Tracking
Purchase Order Tracking
Software Asset Tracking
User Asset Assignment
Warranty and Lease Tracking
Approval Workflow Automation
Email to Ticket Conversion
SLA Escalation
Ticket Assignment and Routing
Ticket Routing Rules
Change Advisory Board
Change Management
Color Coding and Sorting
SLA Configuration
Incident Tracking
Parent-Child Ticket Relationships
Active Directory Integration
+ 13 more unique features
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