Eptura Visitor vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Eptura Visitor offers fewer features (7 vs 98) and more integrations (6 vs 4). Starting price: Eptura Visitor at Contact Sales vs Vivantio at $49/mo. Eptura Visitor has 7 unique features while Vivantio has 98 unique features, with 0 features in common.
| Eptura Visitor | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 7 | 98 |
| AI-Powered Features | 0 | 10 |
| Starting Price | Contact Sales | $49/mo |
| Pricing Tiers | 0 | 1 |
| Integrations | 6 | 4 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 40% | 90% |
Feature Comparison by Category
AI (0 vs 7)
| Feature | Eptura Visitor | Vivantio |
|---|---|---|
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor |
Administration (1 vs 0)
| Feature | Eptura Visitor | Vivantio |
|---|---|---|
| Web Portal |
Asset Management (0 vs 10)
| Feature | Eptura Visitor | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Customizable Asset Layout | ||
| Impact Maps |
Automation (0 vs 12)
| Feature | Eptura Visitor | Vivantio |
|---|---|---|
| Dynamic Assignment | ||
| Email to Ticket | ||
| Follow-the-Sun Routing | ||
| Note Templates | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Templates | ||
| Workflow Designer |
CRM (0 vs 5)
| Feature | Eptura Visitor | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Check-in Technology (1 vs 0)
| Feature | Eptura Visitor | Vivantio |
|---|---|---|
| QR Code Sign-in |
Communication (0 vs 5)
| Feature | Eptura Visitor | Vivantio |
|---|---|---|
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes |
Configuration (0 vs 3)
| Feature | Eptura Visitor | Vivantio |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| Working Time Plans |
Core Functionality (1 vs 0)
| Feature | Eptura Visitor | Vivantio |
|---|---|---|
| Visitor Check-in |
Customer Portal (0 vs 11)
| Feature | Eptura Visitor | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (0 vs 6)
| Feature | Eptura Visitor | Vivantio |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Forms & Fields | ||
| Linked Custom Fields | ||
| Multiline Custom Forms |
Data Management (1 vs 0)
| Feature | Eptura Visitor | Vivantio |
|---|---|---|
| Visitor Database Management |
Developer (0 vs 2)
| Feature | Eptura Visitor | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Experience Management (1 vs 0)
| Feature | Eptura Visitor | Vivantio |
|---|---|---|
| Visitor Experience Management |
Feedback (0 vs 3)
| Feature | Eptura Visitor | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
ITSM (0 vs 2)
| Feature | Eptura Visitor | Vivantio |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Integration (1 vs 0)
| Feature | Eptura Visitor | Vivantio |
|---|---|---|
| System Integration |
Knowledge Base (0 vs 10)
| Feature | Eptura Visitor | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Reporting (0 vs 14)
| Feature | Eptura Visitor | Vivantio |
|---|---|---|
| BI Integrations | ||
| Built-in BI | ||
| Customer Portal Reports | ||
| Data Builder | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog | ||
| Scheduled Reports | ||
| Self Service Dashboards | ||
| Self Service Reports | ||
| Track Effort | ||
| Wallboards |
Security (1 vs 1)
| Feature | Eptura Visitor | Vivantio |
|---|---|---|
| Building Security | ||
| Multiple IdP |
Task Management (0 vs 1)
| Feature | Eptura Visitor | Vivantio |
|---|---|---|
| Task Management |
Ticketing (0 vs 1)
| Feature | Eptura Visitor | Vivantio |
|---|---|---|
| Configurable Ticket Types |
Vendor Management (0 vs 1)
| Feature | Eptura Visitor | Vivantio |
|---|---|---|
| Third Party Management |
Workspace (0 vs 4)
| Feature | Eptura Visitor | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in Eptura Visitor (7)
Web Portal
QR Code Sign-in
Visitor Check-in
Visitor Database Management
Visitor Experience Management
System Integration
Building Security
Only in Vivantio (98)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 78 more unique features
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