Parsec vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Parsec offers fewer features (33 vs 98) and fewer integrations (3 vs 4). Starting price: Parsec at $9.99/mo vs Vivantio at $49/mo. Parsec has 33 unique features while Vivantio has 98 unique features, with 0 features in common.
| Parsec | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 33 | 98 |
| AI-Powered Features | 0 | 10 |
| Starting Price | $9.99/mo | $49/mo |
| Pricing Tiers | 4 | 1 |
| Integrations | 3 | 4 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 80% | 90% |
Feature Comparison by Category
AI (0 vs 7)
| Feature | Parsec | Vivantio |
|---|---|---|
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor |
Administration (8 vs 0)
| Feature | Parsec | Vivantio |
|---|---|---|
| Admin Panel | ||
| Audit Logs | ||
| Centralized Billing | ||
| Granular Permissions Management | ||
| Role-Based Access Control | ||
| SCIM Provisioning | ||
| Team Managed Computers | ||
| Team Managed Groups |
Asset Management (0 vs 10)
| Feature | Parsec | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Customizable Asset Layout | ||
| Impact Maps |
Automation (0 vs 12)
| Feature | Parsec | Vivantio |
|---|---|---|
| Dynamic Assignment | ||
| Email to Ticket | ||
| Follow-the-Sun Routing | ||
| Note Templates | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Templates | ||
| Workflow Designer |
CRM (0 vs 5)
| Feature | Parsec | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Collaboration (3 vs 0)
| Feature | Parsec | Vivantio |
|---|---|---|
| Guest Access | ||
| Instant Collaboration | ||
| Link Sharing |
Communication (0 vs 5)
| Feature | Parsec | Vivantio |
|---|---|---|
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes |
Compatibility (2 vs 0)
| Feature | Parsec | Vivantio |
|---|---|---|
| Multiplatform Play | ||
| Windows and macOS Hosting |
Configuration (0 vs 3)
| Feature | Parsec | Vivantio |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| Working Time Plans |
Customer Portal (0 vs 11)
| Feature | Parsec | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (0 vs 6)
| Feature | Parsec | Vivantio |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Forms & Fields | ||
| Linked Custom Fields | ||
| Multiline Custom Forms |
Developer (0 vs 2)
| Feature | Parsec | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Display (2 vs 0)
| Feature | Parsec | Vivantio |
|---|---|---|
| Multi-Monitor Support | ||
| Virtual Monitors |
Ease of Use (1 vs 0)
| Feature | Parsec | Vivantio |
|---|---|---|
| Quick Installation |
Feedback (0 vs 3)
| Feature | Parsec | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
ITSM (0 vs 2)
| Feature | Parsec | Vivantio |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Input (3 vs 0)
| Feature | Parsec | Vivantio |
|---|---|---|
| Gamepad Support | ||
| Keyboard and Mouse Support | ||
| Wacom Tablet Support |
Integration (2 vs 0)
| Feature | Parsec | Vivantio |
|---|---|---|
| Discord Integration | ||
| Teams API |
Knowledge Base (0 vs 10)
| Feature | Parsec | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Performance (3 vs 0)
| Feature | Parsec | Vivantio |
|---|---|---|
| High Frame Rate Streaming | ||
| High Performance Relay | ||
| Low Latency |
Reporting (1 vs 14)
| Feature | Parsec | Vivantio |
|---|---|---|
| BI Integrations | ||
| Built-in BI | ||
| Customer Portal Reports | ||
| Data Builder | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog | ||
| Scheduled Reports | ||
| Self Service Dashboards | ||
| Self Service Reports | ||
| Track Effort | ||
| Usage Analytics | ||
| Wallboards |
Security (7 vs 1)
| Feature | Parsec | Vivantio |
|---|---|---|
| App-Level Access Control | ||
| Encrypted Connections | ||
| Multi-Factor Authentication | ||
| Multiple IdP | ||
| Peer-to-Peer Connections | ||
| Privacy Mode | ||
| SOC 2 Type 2 Certification | ||
| Single Sign-On (SSO) |
Task Management (0 vs 1)
| Feature | Parsec | Vivantio |
|---|---|---|
| Task Management |
Ticketing (0 vs 1)
| Feature | Parsec | Vivantio |
|---|---|---|
| Configurable Ticket Types |
Vendor Management (0 vs 1)
| Feature | Parsec | Vivantio |
|---|---|---|
| Third Party Management |
Video Quality (1 vs 0)
| Feature | Parsec | Vivantio |
|---|---|---|
| 4K Streaming |
Workspace (0 vs 4)
| Feature | Parsec | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in Parsec (33)
Admin Panel
Audit Logs
Centralized Billing
Granular Permissions Management
Role-Based Access Control
SCIM Provisioning
Team Managed Computers
Team Managed Groups
Guest Access
Instant Collaboration
Link Sharing
Multiplatform Play
Windows and macOS Hosting
Multi-Monitor Support
Virtual Monitors
Quick Installation
Gamepad Support
Keyboard and Mouse Support
Wacom Tablet Support
Discord Integration
+ 13 more unique features
Only in Vivantio (98)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 78 more unique features
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