OTRS vs Splashtop
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
OTRS offers fewer features (25 vs 52). Starting price: OTRS at Contact Sales vs Splashtop at $6/mo. OTRS has 25 unique features while Splashtop has 52 unique features, with 0 features in common.
| OTRS | Splashtop | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 25 | 52 |
| AI-Powered Features | 1 | 0 |
| Starting Price | Contact Sales | $6/mo |
| Pricing Tiers | 0 | 14 |
| Integrations | 5 | 5 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 50% | 90% |
Feature Comparison by Category
AI (1 vs 0)
| Feature | OTRS | Splashtop |
|---|---|---|
| AI Summaries of Tickets |
Access Control (0 vs 4)
| Feature | OTRS | Splashtop |
|---|---|---|
| Granular Access Controls | ||
| Just-in-Time Access | ||
| Role Based Access Management | ||
| Scheduled Remote Access |
Analytics (1 vs 0)
| Feature | OTRS | Splashtop |
|---|---|---|
| Reporting |
Automation (3 vs 0)
| Feature | OTRS | Splashtop |
|---|---|---|
| Automatic Time Accounting | ||
| Business Process Management (BPMS) | ||
| Office Management Automation |
Collaboration (0 vs 2)
| Feature | OTRS | Splashtop |
|---|---|---|
| Screen Sharing and Annotation | ||
| Whiteboard |
Communication (0 vs 1)
| Feature | OTRS | Splashtop |
|---|---|---|
| Chat |
Core (14 vs 0)
| Feature | OTRS | Splashtop |
|---|---|---|
| Asset Management | ||
| CMDB (Configuration Management Database) | ||
| Community Edition | ||
| Customer Service & Support | ||
| Customization | ||
| Device Management | ||
| Enterprise Service Management | ||
| HR Management | ||
| Help Desk | ||
| IT Service Management (ITSM) | ||
| ITIL® Processes | ||
| Issue Tracking System | ||
| Knowledge Management | ||
| Ticket Management |
Endpoint Management (0 vs 5)
| Feature | OTRS | Splashtop |
|---|---|---|
| Automated Patching | ||
| Centralized Endpoint Control | ||
| Device Health Monitoring | ||
| Real-time Patch Management | ||
| Software Management |
File Management (0 vs 1)
| Feature | OTRS | Splashtop |
|---|---|---|
| File Transfer |
IT Support (0 vs 1)
| Feature | OTRS | Splashtop |
|---|---|---|
| Service Desk |
Infrastructure (1 vs 0)
| Feature | OTRS | Splashtop |
|---|---|---|
| On-Premise & Managed Deployment |
Input Devices (0 vs 2)
| Feature | OTRS | Splashtop |
|---|---|---|
| Remote Stylus Support | ||
| Wacom Bridge |
Integration (0 vs 1)
| Feature | OTRS | Splashtop |
|---|---|---|
| APIs |
Management (0 vs 1)
| Feature | OTRS | Splashtop |
|---|---|---|
| User Computer Management |
Network Security (0 vs 2)
| Feature | OTRS | Splashtop |
|---|---|---|
| Cloud PKI | ||
| Cloud RADIUS |
Performance (0 vs 4)
| Feature | OTRS | Splashtop |
|---|---|---|
| 240 FPS Capability | ||
| 4:4:4 Color Accuracy | ||
| High Performance | ||
| High-Fidelity Audio |
Recording & Monitoring (0 vs 3)
| Feature | OTRS | Splashtop |
|---|---|---|
| Cloud Recording | ||
| Live Monitoring | ||
| Video Session Recording |
Remote Access (0 vs 13)
| Feature | OTRS | Splashtop |
|---|---|---|
| Attended Access | ||
| Cross Platform Remote Access | ||
| Multi-Monitor Remote Desktop | ||
| Remote Desktop Audio | ||
| Remote Print | ||
| Remote Reboot | ||
| Remote Wake | ||
| Screen Mirroring | ||
| Share My Screen | ||
| Two Users Into One Computer | ||
| USB Passthrough | ||
| Unattended Access | ||
| Unattended Android Remote Access |
Security (4 vs 0)
| Feature | OTRS | Splashtop |
|---|---|---|
| Cyber Defense & Security Incidents (STORM) | ||
| ISMS (Information Security Management System) | ||
| Security Incident Management | ||
| Vulnerability Management |
Security & Compliance (0 vs 12)
| Feature | OTRS | Splashtop |
|---|---|---|
| 2FA | ||
| Antivirus Protection | ||
| End-to-End Encryption | ||
| Endpoint Detection and Response | ||
| Endpoint MFA | ||
| IP Whitelist | ||
| Intrusion Detection | ||
| Logging | ||
| Managed Detection and Response | ||
| SIEM Logging | ||
| Session Audit Logging | ||
| Single Sign On |
Visualization (1 vs 0)
| Feature | OTRS | Splashtop |
|---|---|---|
| Kanban View |
Unique Features
Only in OTRS (25)
AI Summaries of Tickets
Reporting
Automatic Time Accounting
Business Process Management (BPMS)
Office Management Automation
Asset Management
CMDB (Configuration Management Database)
Community Edition
Customer Service & Support
Customization
Device Management
Enterprise Service Management
Help Desk
HR Management
Issue Tracking System
IT Service Management (ITSM)
ITIL® Processes
Knowledge Management
Ticket Management
On-Premise & Managed Deployment
+ 5 more unique features
Only in Splashtop (52)
Granular Access Controls
Just-in-Time Access
Role Based Access Management
Scheduled Remote Access
Screen Sharing and Annotation
Whiteboard
Chat
Automated Patching
Centralized Endpoint Control
Device Health Monitoring
Real-time Patch Management
Software Management
File Transfer
Remote Stylus Support
Wacom Bridge
APIs
Service Desk
User Computer Management
Cloud PKI
Cloud RADIUS
+ 32 more unique features
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