OTRS vs RemotePC
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
OTRS offers fewer features (25 vs 51) and fewer integrations (5 vs 6). Starting price: OTRS at Contact Sales vs RemotePC at $0.83/mo. OTRS has 25 unique features while RemotePC has 51 unique features, with 0 features in common.
| OTRS | RemotePC | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 25 | 51 |
| AI-Powered Features | 1 | 0 |
| Starting Price | Contact Sales | $0.83/mo |
| Pricing Tiers | 0 | 6 |
| Integrations | 5 | 6 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 50% | 90% |
Feature Comparison by Category
AI (1 vs 0)
| Feature | OTRS | RemotePC |
|---|---|---|
| AI Summaries of Tickets |
Access Control (0 vs 3)
| Feature | OTRS | RemotePC |
|---|---|---|
| Attended Access | ||
| Role-based Access Control | ||
| Schedule Remote Access |
Access Method (0 vs 2)
| Feature | OTRS | RemotePC |
|---|---|---|
| Access via Web | ||
| RDP Connector |
Analytics (1 vs 0)
| Feature | OTRS | RemotePC |
|---|---|---|
| Reporting |
Augmented Reality (0 vs 1)
| Feature | OTRS | RemotePC |
|---|---|---|
| Vision: AR-powered live video sharing |
Authentication (0 vs 2)
| Feature | OTRS | RemotePC |
|---|---|---|
| Active Directory / SSO | ||
| Single Sign-On |
Automation (3 vs 0)
| Feature | OTRS | RemotePC |
|---|---|---|
| Automatic Time Accounting | ||
| Business Process Management (BPMS) | ||
| Office Management Automation |
Backup & Recovery (0 vs 3)
| Feature | OTRS | RemotePC |
|---|---|---|
| Endpoint Cloud Backup | ||
| Google Workspace Backup | ||
| Microsoft Office 365 Backup |
Collaboration (0 vs 2)
| Feature | OTRS | RemotePC |
|---|---|---|
| Invite To Collaborate | ||
| Whiteboard |
Communication (0 vs 2)
| Feature | OTRS | RemotePC |
|---|---|---|
| Chat | ||
| Meeting: Video Conferencing Solution |
Compliance (0 vs 1)
| Feature | OTRS | RemotePC |
|---|---|---|
| Compliance |
Core (14 vs 0)
| Feature | OTRS | RemotePC |
|---|---|---|
| Asset Management | ||
| CMDB (Configuration Management Database) | ||
| Community Edition | ||
| Customer Service & Support | ||
| Customization | ||
| Device Management | ||
| Enterprise Service Management | ||
| HR Management | ||
| Help Desk | ||
| IT Service Management (ITSM) | ||
| ITIL® Processes | ||
| Issue Tracking System | ||
| Knowledge Management | ||
| Ticket Management |
Core Access (0 vs 1)
| Feature | OTRS | RemotePC |
|---|---|---|
| Always-ON Remote Access |
Cross-Platform (0 vs 2)
| Feature | OTRS | RemotePC |
|---|---|---|
| Linux Remote Access | ||
| Platform Independent Access |
Deployment (0 vs 1)
| Feature | OTRS | RemotePC |
|---|---|---|
| Deployment |
Display Management (0 vs 2)
| Feature | OTRS | RemotePC |
|---|---|---|
| Multi-To-Multi Monitor | ||
| Screen Resolution Adjustment |
Display Quality (0 vs 1)
| Feature | OTRS | RemotePC |
|---|---|---|
| 4:4:4 Color |
File Management (0 vs 3)
| Feature | OTRS | RemotePC |
|---|---|---|
| Drag and Drop | ||
| File Transfer | ||
| Remote File Access |
Hardware Integration (0 vs 1)
| Feature | OTRS | RemotePC |
|---|---|---|
| USB Device Redirection |
Infrastructure (1 vs 0)
| Feature | OTRS | RemotePC |
|---|---|---|
| On-Premise & Managed Deployment |
Integration (0 vs 1)
| Feature | OTRS | RemotePC |
|---|---|---|
| NinjaOne Integration |
Media (0 vs 2)
| Feature | OTRS | RemotePC |
|---|---|---|
| Mic Passthrough | ||
| Play Sound Remotely |
Mobile Support (0 vs 2)
| Feature | OTRS | RemotePC |
|---|---|---|
| Access Android Devices | ||
| Remote Access via Mobiles |
Organization (0 vs 1)
| Feature | OTRS | RemotePC |
|---|---|---|
| Computer Grouping |
Performance (0 vs 1)
| Feature | OTRS | RemotePC |
|---|---|---|
| Performance Viewer |
Printing (0 vs 1)
| Feature | OTRS | RemotePC |
|---|---|---|
| Remote Printing |
Privacy (0 vs 1)
| Feature | OTRS | RemotePC |
|---|---|---|
| Blank Host Screen |
Recording (0 vs 2)
| Feature | OTRS | RemotePC |
|---|---|---|
| Record Remote Sessions | ||
| Session Recording |
Reporting (0 vs 1)
| Feature | OTRS | RemotePC |
|---|---|---|
| Logs and Reports |
Scalability (0 vs 1)
| Feature | OTRS | RemotePC |
|---|---|---|
| Scalable |
Security (4 vs 1)
| Feature | OTRS | RemotePC |
|---|---|---|
| Cyber Defense & Security Incidents (STORM) | ||
| ISMS (Information Security Management System) | ||
| Secure Remote Access | ||
| Security Incident Management | ||
| Vulnerability Management |
Support (0 vs 4)
| Feature | OTRS | RemotePC |
|---|---|---|
| 24/7 Live Support | ||
| Email and Chat Support | ||
| HelpDesk: On-demand Remote Support | ||
| Phone Support |
System Management (0 vs 2)
| Feature | OTRS | RemotePC |
|---|---|---|
| Remote Reboot | ||
| Wake-on-LAN |
User Management (0 vs 4)
| Feature | OTRS | RemotePC |
|---|---|---|
| Active Directory Sync | ||
| Create Groups | ||
| Multiple Users into one Computer | ||
| Unlimited User Licenses |
Visualization (1 vs 0)
| Feature | OTRS | RemotePC |
|---|---|---|
| Kanban View |
Unique Features
Only in OTRS (25)
AI Summaries of Tickets
Reporting
Automatic Time Accounting
Business Process Management (BPMS)
Office Management Automation
Asset Management
CMDB (Configuration Management Database)
Community Edition
Customer Service & Support
Customization
Device Management
Enterprise Service Management
Help Desk
HR Management
Issue Tracking System
IT Service Management (ITSM)
ITIL® Processes
Knowledge Management
Ticket Management
On-Premise & Managed Deployment
+ 5 more unique features
Only in RemotePC (51)
Attended Access
Role-based Access Control
Schedule Remote Access
Access via Web
RDP Connector
Vision: AR-powered live video sharing
Active Directory / SSO
Single Sign-On
Endpoint Cloud Backup
Google Workspace Backup
Microsoft Office 365 Backup
Invite To Collaborate
Whiteboard
Chat
Meeting: Video Conferencing Solution
Compliance
Always-ON Remote Access
Linux Remote Access
Platform Independent Access
Deployment
+ 31 more unique features
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