osTicket vs Splashtop
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
osTicket offers fewer features (17 vs 52) and fewer integrations (0 vs 5). Starting price: osTicket at Free vs Splashtop at $6/mo. osTicket has 17 unique features while Splashtop has 52 unique features, with 0 features in common.
| osTicket | Splashtop | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 17 | 52 |
| AI-Powered Features | 0 | 0 |
| Starting Price | Free | $6/mo |
| Pricing Tiers | 2 | 14 |
| Integrations | 0 | 5 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 60% | 90% |
Feature Comparison by Category
Access Control (0 vs 4)
| Feature | osTicket | Splashtop |
|---|---|---|
| Granular Access Controls | ||
| Just-in-Time Access | ||
| Role Based Access Management | ||
| Scheduled Remote Access |
Automation & Routing (3 vs 0)
| Feature | osTicket | Splashtop |
|---|---|---|
| Assign, Transfer, & Referral | ||
| Auto-Responder | ||
| Ticket Filters |
Collaboration (2 vs 2)
| Feature | osTicket | Splashtop |
|---|---|---|
| Agent Collision Avoidance | ||
| Screen Sharing and Annotation | ||
| Thread Actions | ||
| Whiteboard |
Communication (0 vs 1)
| Feature | osTicket | Splashtop |
|---|---|---|
| Chat |
Customer Portal (1 vs 0)
| Feature | osTicket | Splashtop |
|---|---|---|
| Customer Support Portal |
Customization (3 vs 0)
| Feature | osTicket | Splashtop |
|---|---|---|
| Configurable Help Topics | ||
| Custom Columns and Queues | ||
| Custom Fields |
Endpoint Management (0 vs 5)
| Feature | osTicket | Splashtop |
|---|---|---|
| Automated Patching | ||
| Centralized Endpoint Control | ||
| Device Health Monitoring | ||
| Real-time Patch Management | ||
| Software Management |
File Management (0 vs 1)
| Feature | osTicket | Splashtop |
|---|---|---|
| File Transfer |
IT Support (0 vs 1)
| Feature | osTicket | Splashtop |
|---|---|---|
| Service Desk |
Input Devices (0 vs 2)
| Feature | osTicket | Splashtop |
|---|---|---|
| Remote Stylus Support | ||
| Wacom Bridge |
Integration (0 vs 1)
| Feature | osTicket | Splashtop |
|---|---|---|
| APIs |
Integration & API (1 vs 0)
| Feature | osTicket | Splashtop |
|---|---|---|
| API Ticket Creation |
Management (0 vs 1)
| Feature | osTicket | Splashtop |
|---|---|---|
| User Computer Management |
Network Security (0 vs 2)
| Feature | osTicket | Splashtop |
|---|---|---|
| Cloud PKI | ||
| Cloud RADIUS |
Performance (0 vs 4)
| Feature | osTicket | Splashtop |
|---|---|---|
| 240 FPS Capability | ||
| 4:4:4 Color Accuracy | ||
| High Performance | ||
| High-Fidelity Audio |
Recording & Monitoring (0 vs 3)
| Feature | osTicket | Splashtop |
|---|---|---|
| Cloud Recording | ||
| Live Monitoring | ||
| Video Session Recording |
Remote Access (0 vs 13)
| Feature | osTicket | Splashtop |
|---|---|---|
| Attended Access | ||
| Cross Platform Remote Access | ||
| Multi-Monitor Remote Desktop | ||
| Remote Desktop Audio | ||
| Remote Print | ||
| Remote Reboot | ||
| Remote Wake | ||
| Screen Mirroring | ||
| Share My Screen | ||
| Two Users Into One Computer | ||
| USB Passthrough | ||
| Unattended Access | ||
| Unattended Android Remote Access |
Reporting & Analytics (2 vs 0)
| Feature | osTicket | Splashtop |
|---|---|---|
| Dashboard | ||
| Reports |
SLA Management (1 vs 0)
| Feature | osTicket | Splashtop |
|---|---|---|
| Service Level Agreements (SLA) |
Search & Navigation (1 vs 0)
| Feature | osTicket | Splashtop |
|---|---|---|
| Advanced Search |
Security & Compliance (0 vs 12)
| Feature | osTicket | Splashtop |
|---|---|---|
| 2FA | ||
| Antivirus Protection | ||
| End-to-End Encryption | ||
| Endpoint Detection and Response | ||
| Endpoint MFA | ||
| IP Whitelist | ||
| Intrusion Detection | ||
| Logging | ||
| Managed Detection and Response | ||
| SIEM Logging | ||
| Session Audit Logging | ||
| Single Sign On |
Task Management (1 vs 0)
| Feature | osTicket | Splashtop |
|---|---|---|
| Tasks |
Ticket Management (2 vs 0)
| Feature | osTicket | Splashtop |
|---|---|---|
| Email Ticket Creation | ||
| Web Form Ticket Creation |
Unique Features
Only in osTicket (17)
Assign, Transfer, & Referral
Auto-Responder
Ticket Filters
Agent Collision Avoidance
Thread Actions
Customer Support Portal
Configurable Help Topics
Custom Columns and Queues
Custom Fields
API Ticket Creation
Dashboard
Reports
Advanced Search
Service Level Agreements (SLA)
Tasks
Email Ticket Creation
Web Form Ticket Creation
Only in Splashtop (52)
Granular Access Controls
Just-in-Time Access
Role Based Access Management
Scheduled Remote Access
Screen Sharing and Annotation
Whiteboard
Chat
Automated Patching
Centralized Endpoint Control
Device Health Monitoring
Real-time Patch Management
Software Management
File Transfer
Remote Stylus Support
Wacom Bridge
APIs
Service Desk
User Computer Management
Cloud PKI
Cloud RADIUS
+ 32 more unique features
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