osTicket vs RemotePC
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
osTicket offers fewer features (17 vs 51) and fewer integrations (0 vs 6). Starting price: osTicket at Free vs RemotePC at $0.83/mo. osTicket has 17 unique features while RemotePC has 51 unique features, with 0 features in common.
| osTicket | RemotePC | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 17 | 51 |
| AI-Powered Features | 0 | 0 |
| Starting Price | Free | $0.83/mo |
| Pricing Tiers | 2 | 6 |
| Integrations | 0 | 6 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 60% | 90% |
Feature Comparison by Category
Access Control (0 vs 3)
| Feature | osTicket | RemotePC |
|---|---|---|
| Attended Access | ||
| Role-based Access Control | ||
| Schedule Remote Access |
Access Method (0 vs 2)
| Feature | osTicket | RemotePC |
|---|---|---|
| Access via Web | ||
| RDP Connector |
Augmented Reality (0 vs 1)
| Feature | osTicket | RemotePC |
|---|---|---|
| Vision: AR-powered live video sharing |
Authentication (0 vs 2)
| Feature | osTicket | RemotePC |
|---|---|---|
| Active Directory / SSO | ||
| Single Sign-On |
Automation & Routing (3 vs 0)
| Feature | osTicket | RemotePC |
|---|---|---|
| Assign, Transfer, & Referral | ||
| Auto-Responder | ||
| Ticket Filters |
Backup & Recovery (0 vs 3)
| Feature | osTicket | RemotePC |
|---|---|---|
| Endpoint Cloud Backup | ||
| Google Workspace Backup | ||
| Microsoft Office 365 Backup |
Collaboration (2 vs 2)
| Feature | osTicket | RemotePC |
|---|---|---|
| Agent Collision Avoidance | ||
| Invite To Collaborate | ||
| Thread Actions | ||
| Whiteboard |
Communication (0 vs 2)
| Feature | osTicket | RemotePC |
|---|---|---|
| Chat | ||
| Meeting: Video Conferencing Solution |
Compliance (0 vs 1)
| Feature | osTicket | RemotePC |
|---|---|---|
| Compliance |
Core Access (0 vs 1)
| Feature | osTicket | RemotePC |
|---|---|---|
| Always-ON Remote Access |
Cross-Platform (0 vs 2)
| Feature | osTicket | RemotePC |
|---|---|---|
| Linux Remote Access | ||
| Platform Independent Access |
Customer Portal (1 vs 0)
| Feature | osTicket | RemotePC |
|---|---|---|
| Customer Support Portal |
Customization (3 vs 0)
| Feature | osTicket | RemotePC |
|---|---|---|
| Configurable Help Topics | ||
| Custom Columns and Queues | ||
| Custom Fields |
Deployment (0 vs 1)
| Feature | osTicket | RemotePC |
|---|---|---|
| Deployment |
Display Management (0 vs 2)
| Feature | osTicket | RemotePC |
|---|---|---|
| Multi-To-Multi Monitor | ||
| Screen Resolution Adjustment |
Display Quality (0 vs 1)
| Feature | osTicket | RemotePC |
|---|---|---|
| 4:4:4 Color |
File Management (0 vs 3)
| Feature | osTicket | RemotePC |
|---|---|---|
| Drag and Drop | ||
| File Transfer | ||
| Remote File Access |
Hardware Integration (0 vs 1)
| Feature | osTicket | RemotePC |
|---|---|---|
| USB Device Redirection |
Integration (0 vs 1)
| Feature | osTicket | RemotePC |
|---|---|---|
| NinjaOne Integration |
Integration & API (1 vs 0)
| Feature | osTicket | RemotePC |
|---|---|---|
| API Ticket Creation |
Media (0 vs 2)
| Feature | osTicket | RemotePC |
|---|---|---|
| Mic Passthrough | ||
| Play Sound Remotely |
Mobile Support (0 vs 2)
| Feature | osTicket | RemotePC |
|---|---|---|
| Access Android Devices | ||
| Remote Access via Mobiles |
Organization (0 vs 1)
| Feature | osTicket | RemotePC |
|---|---|---|
| Computer Grouping |
Performance (0 vs 1)
| Feature | osTicket | RemotePC |
|---|---|---|
| Performance Viewer |
Printing (0 vs 1)
| Feature | osTicket | RemotePC |
|---|---|---|
| Remote Printing |
Privacy (0 vs 1)
| Feature | osTicket | RemotePC |
|---|---|---|
| Blank Host Screen |
Recording (0 vs 2)
| Feature | osTicket | RemotePC |
|---|---|---|
| Record Remote Sessions | ||
| Session Recording |
Reporting (0 vs 1)
| Feature | osTicket | RemotePC |
|---|---|---|
| Logs and Reports |
Reporting & Analytics (2 vs 0)
| Feature | osTicket | RemotePC |
|---|---|---|
| Dashboard | ||
| Reports |
SLA Management (1 vs 0)
| Feature | osTicket | RemotePC |
|---|---|---|
| Service Level Agreements (SLA) |
Scalability (0 vs 1)
| Feature | osTicket | RemotePC |
|---|---|---|
| Scalable |
Search & Navigation (1 vs 0)
| Feature | osTicket | RemotePC |
|---|---|---|
| Advanced Search |
Security (0 vs 1)
| Feature | osTicket | RemotePC |
|---|---|---|
| Secure Remote Access |
Support (0 vs 4)
| Feature | osTicket | RemotePC |
|---|---|---|
| 24/7 Live Support | ||
| Email and Chat Support | ||
| HelpDesk: On-demand Remote Support | ||
| Phone Support |
System Management (0 vs 2)
| Feature | osTicket | RemotePC |
|---|---|---|
| Remote Reboot | ||
| Wake-on-LAN |
Task Management (1 vs 0)
| Feature | osTicket | RemotePC |
|---|---|---|
| Tasks |
Ticket Management (2 vs 0)
| Feature | osTicket | RemotePC |
|---|---|---|
| Email Ticket Creation | ||
| Web Form Ticket Creation |
User Management (0 vs 4)
| Feature | osTicket | RemotePC |
|---|---|---|
| Active Directory Sync | ||
| Create Groups | ||
| Multiple Users into one Computer | ||
| Unlimited User Licenses |
Unique Features
Only in osTicket (17)
Assign, Transfer, & Referral
Auto-Responder
Ticket Filters
Agent Collision Avoidance
Thread Actions
Customer Support Portal
Configurable Help Topics
Custom Columns and Queues
Custom Fields
API Ticket Creation
Dashboard
Reports
Advanced Search
Service Level Agreements (SLA)
Tasks
Email Ticket Creation
Web Form Ticket Creation
Only in RemotePC (51)
Attended Access
Role-based Access Control
Schedule Remote Access
Access via Web
RDP Connector
Vision: AR-powered live video sharing
Active Directory / SSO
Single Sign-On
Endpoint Cloud Backup
Google Workspace Backup
Microsoft Office 365 Backup
Invite To Collaborate
Whiteboard
Chat
Meeting: Video Conferencing Solution
Compliance
Always-ON Remote Access
Linux Remote Access
Platform Independent Access
Deployment
+ 31 more unique features
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