Oracle vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Oracle offers fewer features (25 vs 98) and fewer integrations (0 vs 4). Starting price: Oracle at Contact Sales vs Vivantio at $49/mo. Oracle has 25 unique features while Vivantio has 98 unique features, with 0 features in common.
| Oracle | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 25 | 98 |
| AI-Powered Features | 3 | 10 |
| Starting Price | Contact Sales | $49/mo |
| Pricing Tiers | 0 | 1 |
| Integrations | 0 | 4 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 40% | 90% |
Feature Comparison by Category
AI (1 vs 7)
| Feature | Oracle | Vivantio |
|---|---|---|
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor | ||
| AI Vector Search |
Asset Management (0 vs 10)
| Feature | Oracle | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Customizable Asset Layout | ||
| Impact Maps |
Automation (0 vs 12)
| Feature | Oracle | Vivantio |
|---|---|---|
| Dynamic Assignment | ||
| Email to Ticket | ||
| Follow-the-Sun Routing | ||
| Note Templates | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Templates | ||
| Workflow Designer |
Business Intelligence (1 vs 0)
| Feature | Oracle | Vivantio |
|---|---|---|
| Business Intelligence Applications |
CRM (1 vs 5)
| Feature | Oracle | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs | ||
| Siebel |
Cloud Applications (2 vs 0)
| Feature | Oracle | Vivantio |
|---|---|---|
| AI-Powered Cloud Applications | ||
| Fusion Cloud Applications |
Cloud Infrastructure (1 vs 0)
| Feature | Oracle | Vivantio |
|---|---|---|
| Gen 2 Cloud |
Cloud Services (1 vs 0)
| Feature | Oracle | Vivantio |
|---|---|---|
| PaaS and IaaS |
Communication (0 vs 5)
| Feature | Oracle | Vivantio |
|---|---|---|
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes |
Configuration (0 vs 3)
| Feature | Oracle | Vivantio |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| Working Time Plans |
Customer Portal (0 vs 11)
| Feature | Oracle | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customer Service (1 vs 0)
| Feature | Oracle | Vivantio |
|---|---|---|
| RightNow Cloud |
Customization (0 vs 6)
| Feature | Oracle | Vivantio |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Forms & Fields | ||
| Linked Custom Fields | ||
| Multiline Custom Forms |
Database (4 vs 0)
| Feature | Oracle | Vivantio |
|---|---|---|
| Autonomous Database | ||
| Multitenant Architecture | ||
| MySQL | ||
| Oracle Database |
Developer (0 vs 2)
| Feature | Oracle | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Development (2 vs 0)
| Feature | Oracle | Vivantio |
|---|---|---|
| Java Embedded | ||
| Java SE Universal Subscription |
ERP (1 vs 0)
| Feature | Oracle | Vivantio |
|---|---|---|
| JD Edwards |
Enterprise Applications (1 vs 0)
| Feature | Oracle | Vivantio |
|---|---|---|
| eBusiness Suite |
Feedback (0 vs 3)
| Feature | Oracle | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
HR/ERP (1 vs 0)
| Feature | Oracle | Vivantio |
|---|---|---|
| PeopleSoft |
Healthcare (1 vs 0)
| Feature | Oracle | Vivantio |
|---|---|---|
| Healthcare Information Systems |
ITSM (0 vs 2)
| Feature | Oracle | Vivantio |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Infrastructure (3 vs 0)
| Feature | Oracle | Vivantio |
|---|---|---|
| Engineered Systems | ||
| Oracle Linux Support | ||
| Oracle VM Support |
Knowledge Base (0 vs 10)
| Feature | Oracle | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Managed Services (1 vs 0)
| Feature | Oracle | Vivantio |
|---|---|---|
| Managed Services for US/DoD Government |
Marketing (1 vs 0)
| Feature | Oracle | Vivantio |
|---|---|---|
| Marketing Cloud |
Reporting (0 vs 14)
| Feature | Oracle | Vivantio |
|---|---|---|
| BI Integrations | ||
| Built-in BI | ||
| Customer Portal Reports | ||
| Data Builder | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog | ||
| Scheduled Reports | ||
| Self Service Dashboards | ||
| Self Service Reports | ||
| Track Effort | ||
| Wallboards |
Sales (1 vs 0)
| Feature | Oracle | Vivantio |
|---|---|---|
| CPQ Cloud Service |
Security (0 vs 1)
| Feature | Oracle | Vivantio |
|---|---|---|
| Multiple IdP |
Talent Management (1 vs 0)
| Feature | Oracle | Vivantio |
|---|---|---|
| Taleo Cloud |
Task Management (0 vs 1)
| Feature | Oracle | Vivantio |
|---|---|---|
| Task Management |
Ticketing (0 vs 1)
| Feature | Oracle | Vivantio |
|---|---|---|
| Configurable Ticket Types |
Vendor Management (0 vs 1)
| Feature | Oracle | Vivantio |
|---|---|---|
| Third Party Management |
Workspace (0 vs 4)
| Feature | Oracle | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in Oracle (25)
AI Vector Search
Business Intelligence Applications
AI-Powered Cloud Applications
Fusion Cloud Applications
Gen 2 Cloud
PaaS and IaaS
Siebel
RightNow Cloud
Autonomous Database
Multitenant Architecture
MySQL
Oracle Database
Java Embedded
Java SE Universal Subscription
eBusiness Suite
JD Edwards
Healthcare Information Systems
PeopleSoft
Engineered Systems
Oracle Linux Support
+ 5 more unique features
Only in Vivantio (98)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 78 more unique features
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