Odoo vs SugarCRM
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Odoo offers more features (71 vs 51) and more integrations (12 vs 11). Starting price: Odoo at $31.1/mo vs SugarCRM at $375/mo. Odoo has 71 unique features while SugarCRM has 51 unique features, with 0 features in common.
| Odoo | SugarCRM | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 71 | 51 |
| AI-Powered Features | 3 | 7 |
| Starting Price | $31.1/mo | $375/mo |
| Pricing Tiers | 3 | 10 |
| Integrations | 12 | 11 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 95% |
Feature Comparison by Category
AI (2 vs 6)
| Feature | Odoo | SugarCRM |
|---|---|---|
| Chat & Chatbot | ||
| Generative AI | ||
| Intelligent Lead Prioritization | ||
| Revenue Intelligence | ||
| Sentiment Analysis | ||
| Smart AI | ||
| Smart Guides | ||
| Vendor Bill Scanning |
Administration (5 vs 0)
| Feature | Odoo | SugarCRM |
|---|---|---|
| Automatic Upgrades | ||
| Control Center | ||
| Multi-Company Management | ||
| No Vendor Lock-in | ||
| Open Source |
Automation (1 vs 2)
| Feature | Odoo | SugarCRM |
|---|---|---|
| Business Process Management | ||
| Reduced Data Entry | ||
| SugarBPM |
CRM (1 vs 0)
| Feature | Odoo | SugarCRM |
|---|---|---|
| Contacts Auto-Complete |
Collaboration (0 vs 1)
| Feature | Odoo | SugarCRM |
|---|---|---|
| Activity Streams |
Core CRM (0 vs 4)
| Feature | Odoo | SugarCRM |
|---|---|---|
| Accounts & Contact Management | ||
| Activity Management | ||
| File & Data Storage | ||
| Search, Filters and Tagging |
Customer Service (0 vs 8)
| Feature | Odoo | SugarCRM |
|---|---|---|
| Bug Tracking | ||
| Case Management | ||
| Customer Self-Service Portal | ||
| Knowledge Base Management | ||
| Omnichannel Engagement | ||
| SLA Management | ||
| Service Agent Console | ||
| Service Agent Workplace |
Customization (1 vs 1)
| Feature | Odoo | SugarCRM |
|---|---|---|
| CRM Customization and Configuration | ||
| Odoo Studio |
Data (0 vs 1)
| Feature | Odoo | SugarCRM |
|---|---|---|
| Data Enrichment |
Finance (3 vs 0)
| Feature | Odoo | SugarCRM |
|---|---|---|
| Accounting | ||
| Expenses | ||
| Invoicing |
Human Resources (6 vs 0)
| Feature | Odoo | SugarCRM |
|---|---|---|
| Appraisals | ||
| Employees | ||
| Fleet | ||
| Recruitment | ||
| Referrals | ||
| Time Off |
Infrastructure (4 vs 0)
| Feature | Odoo | SugarCRM |
|---|---|---|
| Cloud Hosting | ||
| Daily Backups | ||
| Odoo.sh Hosting | ||
| On-Premise Deployment |
Integration (3 vs 6)
| Feature | Odoo | SugarCRM |
|---|---|---|
| 40k+ Community Apps | ||
| DocuSign Connector | ||
| Email Integration | ||
| External API | ||
| G Suite Integration | ||
| LinkedIn Connector | ||
| Mail & Calendar Integration | ||
| Slack Connector | ||
| Social CRM |
Localization (0 vs 2)
| Feature | Odoo | SugarCRM |
|---|---|---|
| Multicurrency Support | ||
| Multilingual Support |
Marketing (6 vs 6)
| Feature | Odoo | SugarCRM |
|---|---|---|
| Buyer's Journey Tracking | ||
| Campaign Management | ||
| Dynamic Email Content | ||
| Email Marketing | ||
| Events | ||
| Landing Pages & Lead Forms | ||
| Marketing Automation | ||
| Nurture Campaigns | ||
| SMS Marketing | ||
| Social Marketing | ||
| Surveys | ||
| Webinars & Events |
Mobile (0 vs 2)
| Feature | Odoo | SugarCRM |
|---|---|---|
| Mobile CRM Maps | ||
| Mobility |
Performance (1 vs 0)
| Feature | Odoo | SugarCRM |
|---|---|---|
| Fast Performance |
Productivity (8 vs 0)
| Feature | Odoo | SugarCRM |
|---|---|---|
| Approvals | ||
| Discuss | ||
| Documents | ||
| IoT | ||
| Knowledge | ||
| Sign | ||
| VoIP | ||
Project Management (0 vs 1)
| Feature | Odoo | SugarCRM |
|---|---|---|
| Project Management |
Reporting (1 vs 3)
| Feature | Odoo | SugarCRM |
|---|---|---|
| News Feeds | ||
| ROI Tracking | ||
| Reporting & Analytics | ||
| Spreadsheet (BI) |
Sales (8 vs 7)
| Feature | Odoo | SugarCRM |
|---|---|---|
| CRM | ||
| Enhanced Forecasting | ||
| Geo Mapping | ||
| Guided Selling | ||
| Lead & Opportunity Management | ||
| Lead Generation | ||
| Lead Management | ||
| Pipeline Management | ||
| Point of Sale (POS) | ||
| Quote Management | ||
| Rental | ||
| Restaurant POS | ||
| Sales | ||
| Shop POS | ||
| Subscriptions |
Security (1 vs 1)
| Feature | Odoo | SugarCRM |
|---|---|---|
| Security Features | ||
| Teams, Roles and Security |
Services (6 vs 0)
| Feature | Odoo | SugarCRM |
|---|---|---|
| Appointments | ||
| Field Service | ||
| Helpdesk | ||
| Planning | ||
| Project | ||
| Timesheets |
Supply Chain (6 vs 0)
| Feature | Odoo | SugarCRM |
|---|---|---|
| Inventory | ||
| Maintenance | ||
| Manufacturing | ||
| PLM | ||
| Purchase | ||
| Quality |
Support (2 vs 0)
| Feature | Odoo | SugarCRM |
|---|---|---|
| 24/5 Support | ||
| Free eLearning Platform |
Websites (6 vs 0)
| Feature | Odoo | SugarCRM |
|---|---|---|
| Blog | ||
| Forum | ||
| Live Chat | ||
| Website Builder | ||
| eCommerce | ||
| eLearning |
Unique Features
Only in Odoo (71)
Automatic Upgrades
Control Center
Multi-Company Management
No Vendor Lock-in
Open Source
Smart AI
Vendor Bill Scanning
Reduced Data Entry
Contacts Auto-Complete
Odoo Studio
Accounting
Expenses
Invoicing
Appraisals
Employees
Fleet
Recruitment
Referrals
Time Off
Cloud Hosting
+ 51 more unique features
Only in SugarCRM (51)
Chat & Chatbot
Generative AI
Intelligent Lead Prioritization
Revenue Intelligence
Sentiment Analysis
Smart Guides
Business Process Management
SugarBPM
Activity Streams
Accounts & Contact Management
Activity Management
File & Data Storage
Search, Filters and Tagging
Bug Tracking
Case Management
Customer Self-Service Portal
Knowledge Base Management
Omnichannel Engagement
Service Agent Console
Service Agent Workplace
+ 31 more unique features
Want to build your own alternative to Odoo or SugarCRM?
Analyze it with Reap