NinjaOne vs PagerDuty
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
NinjaOne offers fewer features (29 vs 41) and fewer integrations (19 vs 28). Starting price: NinjaOne at $1.5/mo vs PagerDuty at $49/mo. NinjaOne has 29 unique features while PagerDuty has 41 unique features, with 0 features in common.
| NinjaOne | PagerDuty | |
|---|---|---|
| Category | Observability & Monitoring | Observability & Monitoring |
| Total Features | 29 | 41 |
| AI-Powered Features | 2 | 4 |
| Starting Price | $1.5/mo | $49/mo |
| Pricing Tiers | 1 | 4 |
| Integrations | 19 | 28 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 75% | 71% |
Feature Comparison by Category
AI/ML (0 vs 2)
| Feature | NinjaOne | PagerDuty |
|---|---|---|
| Event Intelligence | ||
| Intelligent Triage |
Administration (0 vs 2)
| Feature | NinjaOne | PagerDuty |
|---|---|---|
| Multi-Tenant Support | ||
| Role-Based Access Control |
Analytics (1 vs 7)
| Feature | NinjaOne | PagerDuty |
|---|---|---|
| Contextual Alerts | ||
| Incident Analytics & Reporting | ||
| Incident Post-Mortems | ||
| Oncall Burnout Analytics | ||
| ROI Calculator | ||
| Responder Analytics | ||
| Scheduled Reports | ||
| Service Dependency Mapping |
Asset Management (1 vs 0)
| Feature | NinjaOne | PagerDuty |
|---|---|---|
| Warranty Tracking |
Automation (4 vs 8)
| Feature | NinjaOne | PagerDuty |
|---|---|---|
| Alert Deduplication | ||
| Alert Grouping & Correlation | ||
| Auto-Remediation | ||
| Automated Remediation | ||
| Bulk Actions | ||
| Custom Routing Rules | ||
| Endpoint Task Automation | ||
| Escalation Rules Engine | ||
| Incident Templates | ||
| Notification Suppression | ||
| One-Click Device Actions | ||
| Script Deployment Tool |
Backup & Recovery (1 vs 0)
| Feature | NinjaOne | PagerDuty |
|---|---|---|
| Device and SaaS Backup |
Collaboration (0 vs 4)
| Feature | NinjaOne | PagerDuty |
|---|---|---|
| Conference Bridge | ||
| Incident Commander | ||
| Incident Notes & Timeline | ||
| Team Collaboration Features |
Communication (0 vs 1)
| Feature | NinjaOne | PagerDuty |
|---|---|---|
| Status Page |
Core (0 vs 10)
| Feature | NinjaOne | PagerDuty |
|---|---|---|
| Alert Tagging | ||
| Custom Fields | ||
| Escalation Policies | ||
| Incident Backlogs | ||
| Incident Creation & Management | ||
| Incident Severity Levels | ||
| On-Call Calendar View | ||
| On-Call Scheduling | ||
| Override Management | ||
| Smart Search |
Device Management (2 vs 0)
| Feature | NinjaOne | PagerDuty |
|---|---|---|
| Endpoint Management | ||
| Mobile Device Management (MDM) |
Documentation (1 vs 0)
| Feature | NinjaOne | PagerDuty |
|---|---|---|
| Native Documentation |
Infrastructure (1 vs 0)
| Feature | NinjaOne | PagerDuty |
|---|---|---|
| Unlimited Scalability |
Integration (1 vs 4)
| Feature | NinjaOne | PagerDuty |
|---|---|---|
| API Access | ||
| Bi-Directional Sync | ||
| Email Integration | ||
| Integrations | ||
| Webhook Integrations |
Mobile (1 vs 0)
| Feature | NinjaOne | PagerDuty |
|---|---|---|
| Mobile Management |
Monitoring (2 vs 0)
| Feature | NinjaOne | PagerDuty |
|---|---|---|
| Customizable Monitors | ||
| Monitoring and Alerting |
Notifications (0 vs 1)
| Feature | NinjaOne | PagerDuty |
|---|---|---|
| Mobile App Notifications |
Patching (1 vs 0)
| Feature | NinjaOne | PagerDuty |
|---|---|---|
| Automated Patching |
Remote Access (2 vs 0)
| Feature | NinjaOne | PagerDuty |
|---|---|---|
| Remote Control | ||
| Secure Remote Access |
Remote Management (5 vs 0)
| Feature | NinjaOne | PagerDuty |
|---|---|---|
| File Explorer / Finder | ||
| Registry Editor | ||
| Remote Command Line / PowerShell / Terminal | ||
| Services Manager | ||
| Task Manager / Activity Monitor |
Security (0 vs 2)
| Feature | NinjaOne | PagerDuty |
|---|---|---|
| Audit Logs | ||
| SSO Authentication |
Security / AI (1 vs 0)
| Feature | NinjaOne | PagerDuty |
|---|---|---|
| Patch Intelligence AI |
Security / Patching (1 vs 0)
| Feature | NinjaOne | PagerDuty |
|---|---|---|
| Autonomous Patch Management |
Support (1 vs 0)
| Feature | NinjaOne | PagerDuty |
|---|---|---|
| Self-Service Portal |
Ticketing & Support (2 vs 0)
| Feature | NinjaOne | PagerDuty |
|---|---|---|
| NinjaOne Ticketing | ||
| Service Desk |
User Interface (1 vs 0)
| Feature | NinjaOne | PagerDuty |
|---|---|---|
| Intuitive UI |
Unique Features
Only in NinjaOne (29)
ROI Calculator
Warranty Tracking
Auto-Remediation
Endpoint Task Automation
One-Click Device Actions
Script Deployment Tool
Device and SaaS Backup
Endpoint Management
Mobile Device Management (MDM)
Native Documentation
Unlimited Scalability
Integrations
Mobile Management
Customizable Monitors
Monitoring and Alerting
Automated Patching
Remote Control
Secure Remote Access
File Explorer / Finder
Registry Editor
+ 9 more unique features
Only in PagerDuty (41)
Multi-Tenant Support
Role-Based Access Control
Event Intelligence
Intelligent Triage
Contextual Alerts
Incident Analytics & Reporting
Incident Post-Mortems
Oncall Burnout Analytics
Responder Analytics
Scheduled Reports
Service Dependency Mapping
Alert Deduplication
Alert Grouping & Correlation
Automated Remediation
Bulk Actions
Custom Routing Rules
Escalation Rules Engine
Incident Templates
Notification Suppression
Conference Bridge
+ 21 more unique features
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