NiCE CXone Mpower vs NiCE CXone Mpower
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
NiCE CXone Mpower offers fewer features (54 vs 55) and more integrations (9 vs 7). Both start at $110/mo. NiCE CXone Mpower has 3 unique features while NiCE CXone Mpower has 4 unique features, with 51 features in common.
| NiCE CXone Mpower | NiCE CXone Mpower | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 54 | 55 |
| AI-Powered Features | 26 | 29 |
| Starting Price | $110/mo | $110/mo |
| Pricing Tiers | 10 | 6 |
| Integrations | 9 | 7 |
| Shared Features | 51 | |
| Shared Integrations | 2 | |
| Data Quality | 90% | 90% |
Feature Comparison by Category
AI (13 vs 7)
| Feature | NiCE CXone Mpower | NiCE CXone Mpower |
|---|---|---|
| AI Routing | ||
| Agentic AI Agents | ||
| AutoSummary | ||
| Bank Agent Assist | ||
| CX AI Core | ||
| Copilot for Agents | ||
| Copilot for Leaders | ||
| Copilot for Supervisors | ||
| Customer-facing Intelligent Virtual Agent | ||
| Healthcare Agent Assist | ||
| Insurance Agent Assist | ||
| Proactive AI Agent | ||
| Proactive Patient Engagement AI Agent | ||
| Retail Agent Assist |
AI Assistant (0 vs 7)
| Feature | NiCE CXone Mpower | NiCE CXone Mpower |
|---|---|---|
| Bank Agent Assist | ||
| Copilot for Agents | ||
| Copilot for Leaders | ||
| Copilot for Supervisors | ||
| Healthcare Agent Assist | ||
| Insurance Agent Assist | ||
| Retail Agent Assist |
Agent Tools (0 vs 1)
| Feature | NiCE CXone Mpower | NiCE CXone Mpower |
|---|---|---|
| Agent Workspace |
Analytics (4 vs 4)
| Feature | NiCE CXone Mpower | NiCE CXone Mpower |
|---|---|---|
| Industry Experience Insights | ||
| Interaction Analytics | ||
| Prebuilt Dashboards and BI Reports | ||
| Voice of the Customer |
Automation (3 vs 4)
| Feature | NiCE CXone Mpower | NiCE CXone Mpower |
|---|---|---|
| Customer Self-Service Automation | ||
| Interaction and Workflow Orchestration | ||
| Patient Self-Service Automation | ||
| Policyholder Self-Service Automation |
Banking (1 vs 0)
| Feature | NiCE CXone Mpower | NiCE CXone Mpower |
|---|---|---|
| Banking Engagement Hub |
Campaign Management (1 vs 1)
| Feature | NiCE CXone Mpower | NiCE CXone Mpower |
|---|---|---|
| Outbound Campaign Management |
Communication (0 vs 2)
| Feature | NiCE CXone Mpower | NiCE CXone Mpower |
|---|---|---|
| UCaaS (NiCE 1CX) | ||
| Voice and Digital Channels |
Compliance (1 vs 1)
| Feature | NiCE CXone Mpower | NiCE CXone Mpower |
|---|---|---|
| Recording and Compliance |
E-commerce (0 vs 1)
| Feature | NiCE CXone Mpower | NiCE CXone Mpower |
|---|---|---|
| Retail E-commerce Conversion Booster |
Engagement (2 vs 2)
| Feature | NiCE CXone Mpower | NiCE CXone Mpower |
|---|---|---|
| Gamification | ||
| Proactive Engagement |
Government (4 vs 0)
| Feature | NiCE CXone Mpower | NiCE CXone Mpower |
|---|---|---|
| NiCE for Corrections | ||
| NiCE for Education | ||
| NiCE for Medicaid | ||
| NiCE for Pension Systems |
Healthcare (1 vs 0)
| Feature | NiCE CXone Mpower | NiCE CXone Mpower |
|---|---|---|
| Healthcare Engagement Hub |
Industry-specific (0 vs 8)
| Feature | NiCE CXone Mpower | NiCE CXone Mpower |
|---|---|---|
| Banking Engagement Hub | ||
| Healthcare Engagement Hub | ||
| Insurance Engagement and Compliance Hub | ||
| NiCE for Corrections | ||
| NiCE for Education | ||
| NiCE for Medicaid | ||
| NiCE for Pension Systems | ||
| Retail Interactions Hub |
Infrastructure (1 vs 1)
| Feature | NiCE CXone Mpower | NiCE CXone Mpower |
|---|---|---|
| Cloud Infrastructure | ||
| Cloud-based Contact Center |
Insurance (1 vs 0)
| Feature | NiCE CXone Mpower | NiCE CXone Mpower |
|---|---|---|
| Insurance Engagement and Compliance Hub |
Integration (7 vs 6)
| Feature | NiCE CXone Mpower | NiCE CXone Mpower |
|---|---|---|
| Bring Your Own Agent Assistant | ||
| Bring Your Own Knowledge Base | ||
| Bring Your Own Transcription | ||
| Bring Your Own Virtual Agent | ||
| Prebuilt CRM Integrations | ||
| Seamless Integrations | ||
| UCaaS (NiCE 1CX) |
Knowledge (2 vs 0)
| Feature | NiCE CXone Mpower | NiCE CXone Mpower |
|---|---|---|
| Customer-facing Knowledge Portal | ||
| Employee Knowledge Portal |
Knowledge Management (0 vs 2)
| Feature | NiCE CXone Mpower | NiCE CXone Mpower |
|---|---|---|
| Customer-facing Knowledge Portal | ||
| Employee Knowledge Portal |
Omnichannel (2 vs 0)
| Feature | NiCE CXone Mpower | NiCE CXone Mpower |
|---|---|---|
| Digital Channels | ||
| Voice Channel |
Quality (1 vs 0)
| Feature | NiCE CXone Mpower | NiCE CXone Mpower |
|---|---|---|
| Quality Management |
Quality Management (0 vs 2)
| Feature | NiCE CXone Mpower | NiCE CXone Mpower |
|---|---|---|
| Quality Management | ||
| Screen Recording |
Retail (2 vs 0)
| Feature | NiCE CXone Mpower | NiCE CXone Mpower |
|---|---|---|
| Retail E-Commerce Conversion Booster | ||
| Retail Interactions Hub |
Routing (1 vs 1)
| Feature | NiCE CXone Mpower | NiCE CXone Mpower |
|---|---|---|
| Omnichannel Routing and Orchestration |
Security (1 vs 1)
| Feature | NiCE CXone Mpower | NiCE CXone Mpower |
|---|---|---|
| Trusted Identity & Messaging |
Supervisor Tools (0 vs 1)
| Feature | NiCE CXone Mpower | NiCE CXone Mpower |
|---|---|---|
| Supervisor Workspace |
Workflow (1 vs 0)
| Feature | NiCE CXone Mpower | NiCE CXone Mpower |
|---|---|---|
| Interaction and Workflow Orchestration |
Workforce (3 vs 0)
| Feature | NiCE CXone Mpower | NiCE CXone Mpower |
|---|---|---|
| Performance Management | ||
| Screen Recording | ||
| Workforce Management |
Workforce Management (0 vs 3)
| Feature | NiCE CXone Mpower | NiCE CXone Mpower |
|---|---|---|
| Performance Management | ||
| Workforce Engagement | ||
| Workforce Management |
Workspace (2 vs 0)
| Feature | NiCE CXone Mpower | NiCE CXone Mpower |
|---|---|---|
| Agent Workspace | ||
| Supervisor Workspace |
Unique Features
Only in NiCE CXone Mpower (3)
Cloud-based Contact Center
Digital Channels
Voice Channel
Only in NiCE CXone Mpower (4)
CX AI Core
Voice and Digital Channels
Cloud Infrastructure
Workforce Engagement
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