NiCE CXone Mpower vs NiCE CXone
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
NiCE CXone Mpower offers fewer features (54 vs 58) and more integrations (9 vs 5). Both start at $110/mo. NiCE CXone Mpower has 7 unique features while NiCE CXone has 11 unique features, with 47 features in common.
| NiCE CXone Mpower | NiCE CXone | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 54 | 58 |
| AI-Powered Features | 26 | 29 |
| Starting Price | $110/mo | $110/mo |
| Pricing Tiers | 10 | 10 |
| Integrations | 9 | 5 |
| Shared Features | 47 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 90% |
Feature Comparison by Category
AI (13 vs 0)
| Feature | NiCE CXone Mpower | NiCE CXone |
|---|---|---|
| AI Routing | ||
| Agentic AI Agents | ||
| AutoSummary | ||
| Bank Agent Assist | ||
| Copilot for Agents | ||
| Copilot for Leaders | ||
| Copilot for Supervisors | ||
| Customer-facing Intelligent Virtual Agent | ||
| Healthcare Agent Assist | ||
| Insurance Agent Assist | ||
| Proactive AI Agent | ||
| Proactive Patient Engagement AI Agent | ||
| Retail Agent Assist |
AI Assistance (0 vs 7)
| Feature | NiCE CXone Mpower | NiCE CXone |
|---|---|---|
| Bank Agent Assist | ||
| Copilot for Agents | ||
| Copilot for Leaders | ||
| Copilot for Supervisors | ||
| Healthcare Agent Assist | ||
| Insurance Agent Assist | ||
| Retail Agent Assist |
AI Automation (0 vs 10)
| Feature | NiCE CXone Mpower | NiCE CXone |
|---|---|---|
| AI Agents for Proactive Engagement | ||
| AI Agents for Self-Service | ||
| Agentic AI Agents | ||
| AutoSummary | ||
| Customer Self-Service Automation | ||
| Customer-Facing Intelligent Virtual Agent | ||
| Patient Self-Service Automation | ||
| Policyholder Self-Service Automation | ||
| Proactive AI Agent | ||
| Proactive Patient Engagement AI Agent |
Analytics (4 vs 0)
| Feature | NiCE CXone Mpower | NiCE CXone |
|---|---|---|
| Industry Experience Insights | ||
| Interaction Analytics | ||
| Prebuilt Dashboards and BI Reports | ||
| Voice of the Customer |
Analytics & Reporting (0 vs 5)
| Feature | NiCE CXone Mpower | NiCE CXone |
|---|---|---|
| Feedback Management | ||
| Industry Experience Insights | ||
| Interaction Analytics | ||
| Prebuilt Dashboards and BI Reports | ||
| Voice of the Customer |
Automation (3 vs 1)
| Feature | NiCE CXone Mpower | NiCE CXone |
|---|---|---|
| Customer Self-Service Automation | ||
| Patient Self-Service Automation | ||
| Policyholder Self-Service Automation | ||
| Workflow Orchestration |
Banking (1 vs 0)
| Feature | NiCE CXone Mpower | NiCE CXone |
|---|---|---|
| Banking Engagement Hub |
Campaign Management (1 vs 2)
| Feature | NiCE CXone Mpower | NiCE CXone |
|---|---|---|
| Outbound Campaign Management | ||
| Outbound Engagement Orchestrator |
Commerce Optimization (0 vs 1)
| Feature | NiCE CXone Mpower | NiCE CXone |
|---|---|---|
| Retail E-commerce Conversion Booster |
Communications (0 vs 1)
| Feature | NiCE CXone Mpower | NiCE CXone |
|---|---|---|
| UCaaS (NiCE 1CX) |
Compliance (1 vs 0)
| Feature | NiCE CXone Mpower | NiCE CXone |
|---|---|---|
| Recording and Compliance |
Compliance & Security (0 vs 1)
| Feature | NiCE CXone Mpower | NiCE CXone |
|---|---|---|
| Recording Management |
Content Management (0 vs 1)
| Feature | NiCE CXone Mpower | NiCE CXone |
|---|---|---|
| Knowledge Management |
Customer Engagement (0 vs 2)
| Feature | NiCE CXone Mpower | NiCE CXone |
|---|---|---|
| Journey Orchestration | ||
| Proactive Engagement |
Customer Support (0 vs 1)
| Feature | NiCE CXone Mpower | NiCE CXone |
|---|---|---|
| Customer-Facing Knowledge Portal |
Engagement (2 vs 0)
| Feature | NiCE CXone Mpower | NiCE CXone |
|---|---|---|
| Gamification | ||
| Proactive Engagement |
Government (4 vs 0)
| Feature | NiCE CXone Mpower | NiCE CXone |
|---|---|---|
| NiCE for Corrections | ||
| NiCE for Education | ||
| NiCE for Medicaid | ||
| NiCE for Pension Systems |
Government Solutions (0 vs 4)
| Feature | NiCE CXone Mpower | NiCE CXone |
|---|---|---|
| NiCE for Corrections | ||
| NiCE for Education | ||
| NiCE for Medicaid | ||
| NiCE for Pension Systems |
Healthcare (1 vs 0)
| Feature | NiCE CXone Mpower | NiCE CXone |
|---|---|---|
| Healthcare Engagement Hub |
Industry Solutions (0 vs 4)
| Feature | NiCE CXone Mpower | NiCE CXone |
|---|---|---|
| Banking Engagement Hub | ||
| Healthcare Engagement Hub | ||
| Insurance Engagement and Compliance Hub | ||
| Retail Interactions Hub |
Infrastructure (1 vs 0)
| Feature | NiCE CXone Mpower | NiCE CXone |
|---|---|---|
| Cloud-based Contact Center |
Insurance (1 vs 0)
| Feature | NiCE CXone Mpower | NiCE CXone |
|---|---|---|
| Insurance Engagement and Compliance Hub |
Integration (7 vs 5)
| Feature | NiCE CXone Mpower | NiCE CXone |
|---|---|---|
| Bring Your Own Agent Assistant | ||
| Bring Your Own Knowledge Base | ||
| Bring Your Own Transcription | ||
| Bring Your Own Virtual Agent | ||
| Prebuilt CRM Integrations | ||
| Seamless Integrations | ||
| UCaaS (NiCE 1CX) |
Knowledge (2 vs 0)
| Feature | NiCE CXone Mpower | NiCE CXone |
|---|---|---|
| Customer-facing Knowledge Portal | ||
| Employee Knowledge Portal |
Knowledge Management (0 vs 1)
| Feature | NiCE CXone Mpower | NiCE CXone |
|---|---|---|
| Employee Knowledge Portal |
Omnichannel (2 vs 0)
| Feature | NiCE CXone Mpower | NiCE CXone |
|---|---|---|
| Digital Channels | ||
| Voice Channel |
Quality (1 vs 0)
| Feature | NiCE CXone Mpower | NiCE CXone |
|---|---|---|
| Quality Management |
Quality Assurance (0 vs 2)
| Feature | NiCE CXone Mpower | NiCE CXone |
|---|---|---|
| Quality Management | ||
| Screen Recording |
Retail (2 vs 0)
| Feature | NiCE CXone Mpower | NiCE CXone |
|---|---|---|
| Retail E-Commerce Conversion Booster | ||
| Retail Interactions Hub |
Routing (1 vs 0)
| Feature | NiCE CXone Mpower | NiCE CXone |
|---|---|---|
| Omnichannel Routing and Orchestration |
Routing & Orchestration (0 vs 2)
| Feature | NiCE CXone Mpower | NiCE CXone |
|---|---|---|
| AI Routing | ||
| Omnichannel Routing |
Security (1 vs 0)
| Feature | NiCE CXone Mpower | NiCE CXone |
|---|---|---|
| Trusted Identity & Messaging |
Security & Compliance (0 vs 1)
| Feature | NiCE CXone Mpower | NiCE CXone |
|---|---|---|
| Trusted Identity & Messaging |
User Interface (0 vs 2)
| Feature | NiCE CXone Mpower | NiCE CXone |
|---|---|---|
| Agent Workspace | ||
| Supervisor Workspace |
Voice (0 vs 1)
| Feature | NiCE CXone Mpower | NiCE CXone |
|---|---|---|
| Voice Services |
Voice Automation (0 vs 1)
| Feature | NiCE CXone Mpower | NiCE CXone |
|---|---|---|
| Interactive Voice Response (IVR) |
Workflow (1 vs 0)
| Feature | NiCE CXone Mpower | NiCE CXone |
|---|---|---|
| Interaction and Workflow Orchestration |
Workforce (3 vs 0)
| Feature | NiCE CXone Mpower | NiCE CXone |
|---|---|---|
| Performance Management | ||
| Screen Recording | ||
| Workforce Management |
Workforce Management (0 vs 3)
| Feature | NiCE CXone Mpower | NiCE CXone |
|---|---|---|
| Gamification | ||
| Performance Management | ||
| Workforce Management |
Workspace (2 vs 0)
| Feature | NiCE CXone Mpower | NiCE CXone |
|---|---|---|
| Agent Workspace | ||
| Supervisor Workspace |
Unique Features
Only in NiCE CXone Mpower (7)
Recording and Compliance
Cloud-based Contact Center
Seamless Integrations
Digital Channels
Voice Channel
Omnichannel Routing and Orchestration
Interaction and Workflow Orchestration
Only in NiCE CXone (11)
AI Agents for Proactive Engagement
AI Agents for Self-Service
Feedback Management
Workflow Orchestration
Outbound Engagement Orchestrator
Recording Management
Knowledge Management
Journey Orchestration
Omnichannel Routing
Voice Services
Interactive Voice Response (IVR)
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