NiCE CXone Mpower vs NiCE
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
NiCE CXone Mpower offers fewer features (55 vs 61) and more integrations (7 vs 6). Both start at $110/mo. NiCE CXone Mpower has 13 unique features while NiCE has 19 unique features, with 42 features in common.
| NiCE CXone Mpower | NiCE | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 55 | 61 |
| AI-Powered Features | 29 | 40 |
| Starting Price | $110/mo | $110/mo |
| Pricing Tiers | 6 | 10 |
| Integrations | 7 | 6 |
| Shared Features | 42 | |
| Shared Integrations | 1 | |
| Data Quality | 90% | 90% |
Feature Comparison by Category
AI (7 vs 0)
| Feature | NiCE CXone Mpower | NiCE |
|---|---|---|
| AI Routing | ||
| Agentic AI Agents | ||
| AutoSummary | ||
| CX AI Core | ||
| Customer-facing Intelligent Virtual Agent | ||
| Proactive AI Agent | ||
| Proactive Patient Engagement AI Agent |
AI Assistant (7 vs 0)
| Feature | NiCE CXone Mpower | NiCE |
|---|---|---|
| Bank Agent Assist | ||
| Copilot for Agents | ||
| Copilot for Leaders | ||
| Copilot for Supervisors | ||
| Healthcare Agent Assist | ||
| Insurance Agent Assist | ||
| Retail Agent Assist |
AI/Agent Assist (0 vs 5)
| Feature | NiCE CXone Mpower | NiCE |
|---|---|---|
| Bank Agent Assist | ||
| Copilot for Agents | ||
| Healthcare Agent Assist | ||
| Insurance Agent Assist | ||
| Retail Agent Assist |
AI/Analytics (0 vs 1)
| Feature | NiCE CXone Mpower | NiCE |
|---|---|---|
| Copilot for Leaders |
AI/Automation (0 vs 11)
| Feature | NiCE CXone Mpower | NiCE |
|---|---|---|
| AI Agents for Proactive Engagement | ||
| AI Agents for Self-Service | ||
| Agentic AI Agents | ||
| AutoSummary | ||
| Customer Self-Service Automation (Banking) | ||
| Customer-facing Intelligent Virtual Agent | ||
| Patient Self-Service Automation | ||
| Policyholder Self-Service Automation | ||
| Proactive AI Agent | ||
| Proactive Patient Engagement AI Agent | ||
| Retail Customer Self-Service Automation |
AI/E-Commerce (0 vs 1)
| Feature | NiCE CXone Mpower | NiCE |
|---|---|---|
| Retail E-Commerce Conversion Booster |
AI/Workforce Engagement (0 vs 1)
| Feature | NiCE CXone Mpower | NiCE |
|---|---|---|
| Copilot for Supervisors |
Agent Tools (1 vs 0)
| Feature | NiCE CXone Mpower | NiCE |
|---|---|---|
| Agent Workspace |
Analytics (4 vs 4)
| Feature | NiCE CXone Mpower | NiCE |
|---|---|---|
| Customer Experience Insights (Retail) | ||
| Industry Experience Insights | ||
| Industry Experience Insights (Banking) | ||
| Interaction Analytics | ||
| Patient Experience Insights | ||
| Policyholder Experience Insights | ||
| Prebuilt Dashboards and BI Reports | ||
| Voice of the Customer |
Analytics/Reporting (0 vs 2)
| Feature | NiCE CXone Mpower | NiCE |
|---|---|---|
| Interaction Analytics | ||
| Prebuilt Dashboards and BI Reports |
Automation (4 vs 0)
| Feature | NiCE CXone Mpower | NiCE |
|---|---|---|
| Customer Self-Service Automation | ||
| Interaction and Workflow Orchestration | ||
| Patient Self-Service Automation | ||
| Policyholder Self-Service Automation |
Automation/Orchestration (0 vs 2)
| Feature | NiCE CXone Mpower | NiCE |
|---|---|---|
| Journey Orchestration | ||
| Workflow Orchestration |
Campaign Management (1 vs 0)
| Feature | NiCE CXone Mpower | NiCE |
|---|---|---|
| Outbound Campaign Management |
Communication (2 vs 0)
| Feature | NiCE CXone Mpower | NiCE |
|---|---|---|
| UCaaS (NiCE 1CX) | ||
| Voice and Digital Channels |
Compliance (1 vs 0)
| Feature | NiCE CXone Mpower | NiCE |
|---|---|---|
| Recording and Compliance |
Compliance/Recording (0 vs 2)
| Feature | NiCE CXone Mpower | NiCE |
|---|---|---|
| Recording Management | ||
| Screen Recording |
E-commerce (1 vs 0)
| Feature | NiCE CXone Mpower | NiCE |
|---|---|---|
| Retail E-commerce Conversion Booster |
Engagement (2 vs 0)
| Feature | NiCE CXone Mpower | NiCE |
|---|---|---|
| Gamification | ||
| Proactive Engagement |
Engagement/Motivation (0 vs 1)
| Feature | NiCE CXone Mpower | NiCE |
|---|---|---|
| Gamification |
Feedback/Analytics (0 vs 1)
| Feature | NiCE CXone Mpower | NiCE |
|---|---|---|
| Voice of the Customer |
Feedback/Surveys (0 vs 1)
| Feature | NiCE CXone Mpower | NiCE |
|---|---|---|
| Feedback Management |
Industry Solutions (0 vs 8)
| Feature | NiCE CXone Mpower | NiCE |
|---|---|---|
| Banking Engagement Hub | ||
| Healthcare Engagement Hub | ||
| Insurance Engagement and Compliance Hub | ||
| NiCE for Corrections | ||
| NiCE for Education | ||
| NiCE for Medicaid | ||
| NiCE for Pension Systems | ||
| Retail Interactions Hub |
Industry-specific (8 vs 0)
| Feature | NiCE CXone Mpower | NiCE |
|---|---|---|
| Banking Engagement Hub | ||
| Healthcare Engagement Hub | ||
| Insurance Engagement and Compliance Hub | ||
| NiCE for Corrections | ||
| NiCE for Education | ||
| NiCE for Medicaid | ||
| NiCE for Pension Systems | ||
| Retail Interactions Hub |
Infrastructure (1 vs 1)
| Feature | NiCE CXone Mpower | NiCE |
|---|---|---|
| Cloud Infrastructure |
Integration (6 vs 7)
| Feature | NiCE CXone Mpower | NiCE |
|---|---|---|
| Bring Your Own Agent Assistant | ||
| Bring Your Own Knowledge Base | ||
| Bring Your Own Transcription | ||
| Bring Your Own Virtual Agent | ||
| Open APIs | ||
| Prebuilt CRM Integrations | ||
| Seamless Integrations | ||
| UCaaS Integration (NiCE 1CX) |
Knowledge Management (2 vs 3)
| Feature | NiCE CXone Mpower | NiCE |
|---|---|---|
| Customer-facing Knowledge Portal | ||
| Employee Knowledge Portal | ||
| Knowledge Management |
Management Tools (0 vs 1)
| Feature | NiCE CXone Mpower | NiCE |
|---|---|---|
| Supervisor Workspace |
Outbound/Campaign Management (0 vs 1)
| Feature | NiCE CXone Mpower | NiCE |
|---|---|---|
| Outbound Engagement Orchestrator |
Performance Management (0 vs 1)
| Feature | NiCE CXone Mpower | NiCE |
|---|---|---|
| Performance Management |
Quality Management (2 vs 1)
| Feature | NiCE CXone Mpower | NiCE |
|---|---|---|
| Quality Management | ||
| Screen Recording |
Routing (1 vs 0)
| Feature | NiCE CXone Mpower | NiCE |
|---|---|---|
| Omnichannel Routing and Orchestration |
Routing/Orchestration (0 vs 1)
| Feature | NiCE CXone Mpower | NiCE |
|---|---|---|
| Omnichannel Routing |
Security (1 vs 1)
| Feature | NiCE CXone Mpower | NiCE |
|---|---|---|
| Trusted Identity & Messaging |
Supervisor Tools (1 vs 0)
| Feature | NiCE CXone Mpower | NiCE |
|---|---|---|
| Supervisor Workspace |
User Interface (0 vs 1)
| Feature | NiCE CXone Mpower | NiCE |
|---|---|---|
| Agent Workspace |
Voice (0 vs 2)
| Feature | NiCE CXone Mpower | NiCE |
|---|---|---|
| Interactive Voice Response (IVR) | ||
| Voice Services |
Workforce Management (3 vs 1)
| Feature | NiCE CXone Mpower | NiCE |
|---|---|---|
| Performance Management | ||
| Workforce Engagement | ||
| Workforce Management |
Unique Features
Only in NiCE CXone Mpower (13)
AI Routing
CX AI Core
Industry Experience Insights
Customer Self-Service Automation
Interaction and Workflow Orchestration
Outbound Campaign Management
UCaaS (NiCE 1CX)
Voice and Digital Channels
Recording and Compliance
Proactive Engagement
Seamless Integrations
Omnichannel Routing and Orchestration
Workforce Engagement
Only in NiCE (19)
AI Agents for Proactive Engagement
AI Agents for Self-Service
Customer Self-Service Automation (Banking)
Retail Customer Self-Service Automation
Customer Experience Insights (Retail)
Industry Experience Insights (Banking)
Patient Experience Insights
Policyholder Experience Insights
Journey Orchestration
Workflow Orchestration
Recording Management
Feedback Management
Open APIs
UCaaS Integration (NiCE 1CX)
Knowledge Management
Outbound Engagement Orchestrator
Omnichannel Routing
Interactive Voice Response (IVR)
Voice Services
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