NiCE CXone vs NiCE
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
NiCE CXone offers fewer features (58 vs 61) and fewer integrations (5 vs 6). Both start at $110/mo. NiCE CXone has 6 unique features while NiCE has 9 unique features, with 52 features in common.
| NiCE CXone | NiCE | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 58 | 61 |
| AI-Powered Features | 29 | 40 |
| Starting Price | $110/mo | $110/mo |
| Pricing Tiers | 10 | 10 |
| Integrations | 5 | 6 |
| Shared Features | 52 | |
| Shared Integrations | 5 | |
| Data Quality | 90% | 90% |
Feature Comparison by Category
AI Assistance (7 vs 0)
| Feature | NiCE CXone | NiCE |
|---|---|---|
| Bank Agent Assist | ||
| Copilot for Agents | ||
| Copilot for Leaders | ||
| Copilot for Supervisors | ||
| Healthcare Agent Assist | ||
| Insurance Agent Assist | ||
| Retail Agent Assist |
AI Automation (10 vs 0)
| Feature | NiCE CXone | NiCE |
|---|---|---|
| AI Agents for Proactive Engagement | ||
| AI Agents for Self-Service | ||
| Agentic AI Agents | ||
| AutoSummary | ||
| Customer Self-Service Automation | ||
| Customer-Facing Intelligent Virtual Agent | ||
| Patient Self-Service Automation | ||
| Policyholder Self-Service Automation | ||
| Proactive AI Agent | ||
| Proactive Patient Engagement AI Agent |
AI/Agent Assist (0 vs 5)
| Feature | NiCE CXone | NiCE |
|---|---|---|
| Bank Agent Assist | ||
| Copilot for Agents | ||
| Healthcare Agent Assist | ||
| Insurance Agent Assist | ||
| Retail Agent Assist |
AI/Analytics (0 vs 1)
| Feature | NiCE CXone | NiCE |
|---|---|---|
| Copilot for Leaders |
AI/Automation (0 vs 11)
| Feature | NiCE CXone | NiCE |
|---|---|---|
| AI Agents for Proactive Engagement | ||
| AI Agents for Self-Service | ||
| Agentic AI Agents | ||
| AutoSummary | ||
| Customer Self-Service Automation (Banking) | ||
| Customer-facing Intelligent Virtual Agent | ||
| Patient Self-Service Automation | ||
| Policyholder Self-Service Automation | ||
| Proactive AI Agent | ||
| Proactive Patient Engagement AI Agent | ||
| Retail Customer Self-Service Automation |
AI/E-Commerce (0 vs 1)
| Feature | NiCE CXone | NiCE |
|---|---|---|
| Retail E-Commerce Conversion Booster |
AI/Workforce Engagement (0 vs 1)
| Feature | NiCE CXone | NiCE |
|---|---|---|
| Copilot for Supervisors |
Analytics (0 vs 4)
| Feature | NiCE CXone | NiCE |
|---|---|---|
| Customer Experience Insights (Retail) | ||
| Industry Experience Insights (Banking) | ||
| Patient Experience Insights | ||
| Policyholder Experience Insights |
Analytics & Reporting (5 vs 0)
| Feature | NiCE CXone | NiCE |
|---|---|---|
| Feedback Management | ||
| Industry Experience Insights | ||
| Interaction Analytics | ||
| Prebuilt Dashboards and BI Reports | ||
| Voice of the Customer |
Analytics/Reporting (0 vs 2)
| Feature | NiCE CXone | NiCE |
|---|---|---|
| Interaction Analytics | ||
| Prebuilt Dashboards and BI Reports |
Automation (1 vs 0)
| Feature | NiCE CXone | NiCE |
|---|---|---|
| Workflow Orchestration |
Automation/Orchestration (0 vs 2)
| Feature | NiCE CXone | NiCE |
|---|---|---|
| Journey Orchestration | ||
| Workflow Orchestration |
Campaign Management (2 vs 0)
| Feature | NiCE CXone | NiCE |
|---|---|---|
| Outbound Campaign Management | ||
| Outbound Engagement Orchestrator |
Commerce Optimization (1 vs 0)
| Feature | NiCE CXone | NiCE |
|---|---|---|
| Retail E-commerce Conversion Booster |
Communications (1 vs 0)
| Feature | NiCE CXone | NiCE |
|---|---|---|
| UCaaS (NiCE 1CX) |
Compliance & Security (1 vs 0)
| Feature | NiCE CXone | NiCE |
|---|---|---|
| Recording Management |
Compliance/Recording (0 vs 2)
| Feature | NiCE CXone | NiCE |
|---|---|---|
| Recording Management | ||
| Screen Recording |
Content Management (1 vs 0)
| Feature | NiCE CXone | NiCE |
|---|---|---|
| Knowledge Management |
Customer Engagement (2 vs 0)
| Feature | NiCE CXone | NiCE |
|---|---|---|
| Journey Orchestration | ||
| Proactive Engagement |
Customer Support (1 vs 0)
| Feature | NiCE CXone | NiCE |
|---|---|---|
| Customer-Facing Knowledge Portal |
Engagement/Motivation (0 vs 1)
| Feature | NiCE CXone | NiCE |
|---|---|---|
| Gamification |
Feedback/Analytics (0 vs 1)
| Feature | NiCE CXone | NiCE |
|---|---|---|
| Voice of the Customer |
Feedback/Surveys (0 vs 1)
| Feature | NiCE CXone | NiCE |
|---|---|---|
| Feedback Management |
Government Solutions (4 vs 0)
| Feature | NiCE CXone | NiCE |
|---|---|---|
| NiCE for Corrections | ||
| NiCE for Education | ||
| NiCE for Medicaid | ||
| NiCE for Pension Systems |
Industry Solutions (4 vs 8)
| Feature | NiCE CXone | NiCE |
|---|---|---|
| Banking Engagement Hub | ||
| Healthcare Engagement Hub | ||
| Insurance Engagement and Compliance Hub | ||
| NiCE for Corrections | ||
| NiCE for Education | ||
| NiCE for Medicaid | ||
| NiCE for Pension Systems | ||
| Retail Interactions Hub |
Infrastructure (0 vs 1)
| Feature | NiCE CXone | NiCE |
|---|---|---|
| Cloud Infrastructure |
Integration (5 vs 7)
| Feature | NiCE CXone | NiCE |
|---|---|---|
| Bring Your Own Agent Assistant | ||
| Bring Your Own Knowledge Base | ||
| Bring Your Own Transcription | ||
| Bring Your Own Virtual Agent | ||
| Open APIs | ||
| Prebuilt CRM Integrations | ||
| UCaaS Integration (NiCE 1CX) |
Knowledge Management (1 vs 3)
| Feature | NiCE CXone | NiCE |
|---|---|---|
| Customer-facing Knowledge Portal | ||
| Employee Knowledge Portal | ||
| Knowledge Management |
Management Tools (0 vs 1)
| Feature | NiCE CXone | NiCE |
|---|---|---|
| Supervisor Workspace |
Outbound/Campaign Management (0 vs 1)
| Feature | NiCE CXone | NiCE |
|---|---|---|
| Outbound Engagement Orchestrator |
Performance Management (0 vs 1)
| Feature | NiCE CXone | NiCE |
|---|---|---|
| Performance Management |
Quality Assurance (2 vs 0)
| Feature | NiCE CXone | NiCE |
|---|---|---|
| Quality Management | ||
| Screen Recording |
Quality Management (0 vs 1)
| Feature | NiCE CXone | NiCE |
|---|---|---|
| Quality Management |
Routing & Orchestration (2 vs 0)
| Feature | NiCE CXone | NiCE |
|---|---|---|
| AI Routing | ||
| Omnichannel Routing |
Routing/Orchestration (0 vs 1)
| Feature | NiCE CXone | NiCE |
|---|---|---|
| Omnichannel Routing |
Security (0 vs 1)
| Feature | NiCE CXone | NiCE |
|---|---|---|
| Trusted Identity & Messaging |
Security & Compliance (1 vs 0)
| Feature | NiCE CXone | NiCE |
|---|---|---|
| Trusted Identity & Messaging |
User Interface (2 vs 1)
| Feature | NiCE CXone | NiCE |
|---|---|---|
| Agent Workspace | ||
| Supervisor Workspace |
Voice (1 vs 2)
| Feature | NiCE CXone | NiCE |
|---|---|---|
| Interactive Voice Response (IVR) | ||
| Voice Services |
Voice Automation (1 vs 0)
| Feature | NiCE CXone | NiCE |
|---|---|---|
| Interactive Voice Response (IVR) |
Workforce Management (3 vs 1)
| Feature | NiCE CXone | NiCE |
|---|---|---|
| Gamification | ||
| Performance Management | ||
| Workforce Management |
Unique Features
Only in NiCE CXone (6)
Customer Self-Service Automation
Industry Experience Insights
Outbound Campaign Management
UCaaS (NiCE 1CX)
Proactive Engagement
AI Routing
Only in NiCE (9)
Customer Self-Service Automation (Banking)
Retail Customer Self-Service Automation
Customer Experience Insights (Retail)
Industry Experience Insights (Banking)
Patient Experience Insights
Policyholder Experience Insights
Cloud Infrastructure
Open APIs
UCaaS Integration (NiCE 1CX)
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