NiCE CXone vs NiCE CXone Mpower
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
NiCE CXone offers more features (58 vs 55) and fewer integrations (5 vs 7). Both start at $110/mo. NiCE CXone has 11 unique features while NiCE CXone Mpower has 8 unique features, with 47 features in common.
| NiCE CXone | NiCE CXone Mpower | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 58 | 55 |
| AI-Powered Features | 29 | 29 |
| Starting Price | $110/mo | $110/mo |
| Pricing Tiers | 10 | 6 |
| Integrations | 5 | 7 |
| Shared Features | 47 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 90% |
Feature Comparison by Category
AI (0 vs 7)
| Feature | NiCE CXone | NiCE CXone Mpower |
|---|---|---|
| AI Routing | ||
| Agentic AI Agents | ||
| AutoSummary | ||
| CX AI Core | ||
| Customer-facing Intelligent Virtual Agent | ||
| Proactive AI Agent | ||
| Proactive Patient Engagement AI Agent |
AI Assistance (7 vs 0)
| Feature | NiCE CXone | NiCE CXone Mpower |
|---|---|---|
| Bank Agent Assist | ||
| Copilot for Agents | ||
| Copilot for Leaders | ||
| Copilot for Supervisors | ||
| Healthcare Agent Assist | ||
| Insurance Agent Assist | ||
| Retail Agent Assist |
AI Assistant (0 vs 7)
| Feature | NiCE CXone | NiCE CXone Mpower |
|---|---|---|
| Bank Agent Assist | ||
| Copilot for Agents | ||
| Copilot for Leaders | ||
| Copilot for Supervisors | ||
| Healthcare Agent Assist | ||
| Insurance Agent Assist | ||
| Retail Agent Assist |
AI Automation (10 vs 0)
| Feature | NiCE CXone | NiCE CXone Mpower |
|---|---|---|
| AI Agents for Proactive Engagement | ||
| AI Agents for Self-Service | ||
| Agentic AI Agents | ||
| AutoSummary | ||
| Customer Self-Service Automation | ||
| Customer-Facing Intelligent Virtual Agent | ||
| Patient Self-Service Automation | ||
| Policyholder Self-Service Automation | ||
| Proactive AI Agent | ||
| Proactive Patient Engagement AI Agent |
Agent Tools (0 vs 1)
| Feature | NiCE CXone | NiCE CXone Mpower |
|---|---|---|
| Agent Workspace |
Analytics (0 vs 4)
| Feature | NiCE CXone | NiCE CXone Mpower |
|---|---|---|
| Industry Experience Insights | ||
| Interaction Analytics | ||
| Prebuilt Dashboards and BI Reports | ||
| Voice of the Customer |
Analytics & Reporting (5 vs 0)
| Feature | NiCE CXone | NiCE CXone Mpower |
|---|---|---|
| Feedback Management | ||
| Industry Experience Insights | ||
| Interaction Analytics | ||
| Prebuilt Dashboards and BI Reports | ||
| Voice of the Customer |
Automation (1 vs 4)
| Feature | NiCE CXone | NiCE CXone Mpower |
|---|---|---|
| Customer Self-Service Automation | ||
| Interaction and Workflow Orchestration | ||
| Patient Self-Service Automation | ||
| Policyholder Self-Service Automation | ||
| Workflow Orchestration |
Campaign Management (2 vs 1)
| Feature | NiCE CXone | NiCE CXone Mpower |
|---|---|---|
| Outbound Campaign Management | ||
| Outbound Engagement Orchestrator |
Commerce Optimization (1 vs 0)
| Feature | NiCE CXone | NiCE CXone Mpower |
|---|---|---|
| Retail E-commerce Conversion Booster |
Communication (0 vs 2)
| Feature | NiCE CXone | NiCE CXone Mpower |
|---|---|---|
| UCaaS (NiCE 1CX) | ||
| Voice and Digital Channels |
Communications (1 vs 0)
| Feature | NiCE CXone | NiCE CXone Mpower |
|---|---|---|
| UCaaS (NiCE 1CX) |
Compliance (0 vs 1)
| Feature | NiCE CXone | NiCE CXone Mpower |
|---|---|---|
| Recording and Compliance |
Compliance & Security (1 vs 0)
| Feature | NiCE CXone | NiCE CXone Mpower |
|---|---|---|
| Recording Management |
Content Management (1 vs 0)
| Feature | NiCE CXone | NiCE CXone Mpower |
|---|---|---|
| Knowledge Management |
Customer Engagement (2 vs 0)
| Feature | NiCE CXone | NiCE CXone Mpower |
|---|---|---|
| Journey Orchestration | ||
| Proactive Engagement |
Customer Support (1 vs 0)
| Feature | NiCE CXone | NiCE CXone Mpower |
|---|---|---|
| Customer-Facing Knowledge Portal |
E-commerce (0 vs 1)
| Feature | NiCE CXone | NiCE CXone Mpower |
|---|---|---|
| Retail E-commerce Conversion Booster |
Engagement (0 vs 2)
| Feature | NiCE CXone | NiCE CXone Mpower |
|---|---|---|
| Gamification | ||
| Proactive Engagement |
Government Solutions (4 vs 0)
| Feature | NiCE CXone | NiCE CXone Mpower |
|---|---|---|
| NiCE for Corrections | ||
| NiCE for Education | ||
| NiCE for Medicaid | ||
| NiCE for Pension Systems |
Industry Solutions (4 vs 0)
| Feature | NiCE CXone | NiCE CXone Mpower |
|---|---|---|
| Banking Engagement Hub | ||
| Healthcare Engagement Hub | ||
| Insurance Engagement and Compliance Hub | ||
| Retail Interactions Hub |
Industry-specific (0 vs 8)
| Feature | NiCE CXone | NiCE CXone Mpower |
|---|---|---|
| Banking Engagement Hub | ||
| Healthcare Engagement Hub | ||
| Insurance Engagement and Compliance Hub | ||
| NiCE for Corrections | ||
| NiCE for Education | ||
| NiCE for Medicaid | ||
| NiCE for Pension Systems | ||
| Retail Interactions Hub |
Infrastructure (0 vs 1)
| Feature | NiCE CXone | NiCE CXone Mpower |
|---|---|---|
| Cloud Infrastructure |
Integration (5 vs 6)
| Feature | NiCE CXone | NiCE CXone Mpower |
|---|---|---|
| Bring Your Own Agent Assistant | ||
| Bring Your Own Knowledge Base | ||
| Bring Your Own Transcription | ||
| Bring Your Own Virtual Agent | ||
| Prebuilt CRM Integrations | ||
| Seamless Integrations |
Knowledge Management (1 vs 2)
| Feature | NiCE CXone | NiCE CXone Mpower |
|---|---|---|
| Customer-facing Knowledge Portal | ||
| Employee Knowledge Portal |
Quality Assurance (2 vs 0)
| Feature | NiCE CXone | NiCE CXone Mpower |
|---|---|---|
| Quality Management | ||
| Screen Recording |
Quality Management (0 vs 2)
| Feature | NiCE CXone | NiCE CXone Mpower |
|---|---|---|
| Quality Management | ||
| Screen Recording |
Routing (0 vs 1)
| Feature | NiCE CXone | NiCE CXone Mpower |
|---|---|---|
| Omnichannel Routing and Orchestration |
Routing & Orchestration (2 vs 0)
| Feature | NiCE CXone | NiCE CXone Mpower |
|---|---|---|
| AI Routing | ||
| Omnichannel Routing |
Security (0 vs 1)
| Feature | NiCE CXone | NiCE CXone Mpower |
|---|---|---|
| Trusted Identity & Messaging |
Security & Compliance (1 vs 0)
| Feature | NiCE CXone | NiCE CXone Mpower |
|---|---|---|
| Trusted Identity & Messaging |
Supervisor Tools (0 vs 1)
| Feature | NiCE CXone | NiCE CXone Mpower |
|---|---|---|
| Supervisor Workspace |
User Interface (2 vs 0)
| Feature | NiCE CXone | NiCE CXone Mpower |
|---|---|---|
| Agent Workspace | ||
| Supervisor Workspace |
Voice (1 vs 0)
| Feature | NiCE CXone | NiCE CXone Mpower |
|---|---|---|
| Voice Services |
Voice Automation (1 vs 0)
| Feature | NiCE CXone | NiCE CXone Mpower |
|---|---|---|
| Interactive Voice Response (IVR) |
Workforce Management (3 vs 3)
| Feature | NiCE CXone | NiCE CXone Mpower |
|---|---|---|
| Gamification | ||
| Performance Management | ||
| Workforce Engagement | ||
| Workforce Management |
Unique Features
Only in NiCE CXone (11)
AI Agents for Proactive Engagement
AI Agents for Self-Service
Feedback Management
Workflow Orchestration
Outbound Engagement Orchestrator
Recording Management
Knowledge Management
Journey Orchestration
Omnichannel Routing
Voice Services
Interactive Voice Response (IVR)
Only in NiCE CXone Mpower (8)
CX AI Core
Interaction and Workflow Orchestration
Voice and Digital Channels
Recording and Compliance
Cloud Infrastructure
Seamless Integrations
Omnichannel Routing and Orchestration
Workforce Engagement
View NiCE CXone details View NiCE CXone Mpower details NiCE CXone alternatives NiCE CXone Mpower alternatives
Want to build your own alternative to NiCE CXone or NiCE CXone Mpower?
Analyze it with Reap