New Relic vs PagerDuty
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
New Relic offers the same number of features (41 vs 41) and fewer integrations (7 vs 28). Starting price: New Relic at $10/mo vs PagerDuty at $49/mo. New Relic has 41 unique features while PagerDuty has 41 unique features, with 0 features in common.
| New Relic | PagerDuty | |
|---|---|---|
| Category | Observability & Monitoring | Observability & Monitoring |
| Total Features | 41 | 41 |
| AI-Powered Features | 7 | 4 |
| Starting Price | $10/mo | $49/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 7 | 28 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 80% | 71% |
Feature Comparison by Category
AI (1 vs 0)
| Feature | New Relic | PagerDuty |
|---|---|---|
| New Relic AI |
AI/ML (0 vs 2)
| Feature | New Relic | PagerDuty |
|---|---|---|
| Event Intelligence | ||
| Intelligent Triage |
Administration (1 vs 2)
| Feature | New Relic | PagerDuty |
|---|---|---|
| Feature Control Manager | ||
| Multi-Tenant Support | ||
| Role-Based Access Control |
Alerting (2 vs 0)
| Feature | New Relic | PagerDuty |
|---|---|---|
| Alerts | ||
| Anomalies |
Analytics (1 vs 7)
| Feature | New Relic | PagerDuty |
|---|---|---|
| Contextual Alerts | ||
| Engagement Intelligence | ||
| Incident Analytics & Reporting | ||
| Incident Post-Mortems | ||
| Oncall Burnout Analytics | ||
| Responder Analytics | ||
| Scheduled Reports | ||
| Service Dependency Mapping |
Automation (1 vs 8)
| Feature | New Relic | PagerDuty |
|---|---|---|
| Alert Deduplication | ||
| Alert Grouping & Correlation | ||
| Automated Remediation | ||
| Bulk Actions | ||
| Custom Routing Rules | ||
| Escalation Rules Engine | ||
| Incident Templates | ||
| Notification Suppression | ||
| Remediation |
Collaboration (0 vs 4)
| Feature | New Relic | PagerDuty |
|---|---|---|
| Conference Bridge | ||
| Incident Commander | ||
| Incident Notes & Timeline | ||
| Team Collaboration Features |
Communication (0 vs 1)
| Feature | New Relic | PagerDuty |
|---|---|---|
| Status Page |
Compliance (1 vs 0)
| Feature | New Relic | PagerDuty |
|---|---|---|
| EU Data Center Option |
Compute (1 vs 0)
| Feature | New Relic | PagerDuty |
|---|---|---|
| Advanced Compute |
Core (0 vs 10)
| Feature | New Relic | PagerDuty |
|---|---|---|
| Alert Tagging | ||
| Custom Fields | ||
| Escalation Policies | ||
| Incident Backlogs | ||
| Incident Creation & Management | ||
| Incident Severity Levels | ||
| On-Call Calendar View | ||
| On-Call Scheduling | ||
| Override Management | ||
| Smart Search |
Cost Management (1 vs 0)
| Feature | New Relic | PagerDuty |
|---|---|---|
| Cloud Cost Intelligence |
Data Management (3 vs 0)
| Feature | New Relic | PagerDuty |
|---|---|---|
| Data Plus | ||
| Extended Data Retention | ||
| Live Archives |
Diagnostics (4 vs 0)
| Feature | New Relic | PagerDuty |
|---|---|---|
| Error Tracking | ||
| Errors Inbox | ||
| Traces | ||
| Transaction 360 |
Governance (1 vs 0)
| Feature | New Relic | PagerDuty |
|---|---|---|
| Catalog & Scorecards |
Integration (3 vs 4)
| Feature | New Relic | PagerDuty |
|---|---|---|
| API Access | ||
| Bi-Directional Sync | ||
| CodeStream Integration | ||
| Email Integration | ||
| Enhanced Streaming and Historical Data Export | ||
| Integrations | ||
| Webhook Integrations |
Monitoring (16 vs 0)
| Feature | New Relic | PagerDuty |
|---|---|---|
| APM (Application Performance Monitoring) | ||
| Browser Monitoring | ||
| Cloud Monitoring | ||
| Database Monitoring | ||
| Full Stack Monitoring | ||
| Host Monitoring | ||
| Infrastructure Monitoring | ||
| Kubernetes Monitoring | ||
| Log Management | ||
| Mobile Monitoring | ||
| Network Monitoring | ||
| Serverless Monitoring | ||
| Streaming Video & Ads Intelligence | ||
| Synthetic Monitoring | ||
| System Health |
Notifications (0 vs 1)
| Feature | New Relic | PagerDuty |
|---|---|---|
| Mobile App Notifications |
Reporting (1 vs 0)
| Feature | New Relic | PagerDuty |
|---|---|---|
| Dashboards |
Security (4 vs 2)
| Feature | New Relic | PagerDuty |
|---|---|---|
| Advanced Logs Obfuscation | ||
| Audit Logs | ||
| Automatic Log Obfuscation | ||
| SAML Single Sign-On | ||
| SSO Authentication | ||
| Security RX |
Unique Features
Only in New Relic (41)
Feature Control Manager
New Relic AI
Alerts
Anomalies
Engagement Intelligence
Remediation
EU Data Center Option
Advanced Compute
Cloud Cost Intelligence
Data Plus
Extended Data Retention
Live Archives
Error Tracking
Errors Inbox
Traces
Transaction 360
Catalog & Scorecards
CodeStream Integration
Enhanced Streaming and Historical Data Export
Integrations
+ 21 more unique features
Only in PagerDuty (41)
Multi-Tenant Support
Role-Based Access Control
Event Intelligence
Intelligent Triage
Contextual Alerts
Incident Analytics & Reporting
Incident Post-Mortems
Oncall Burnout Analytics
Responder Analytics
Scheduled Reports
Service Dependency Mapping
Alert Deduplication
Alert Grouping & Correlation
Automated Remediation
Bulk Actions
Custom Routing Rules
Escalation Rules Engine
Incident Templates
Notification Suppression
Conference Bridge
+ 21 more unique features
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