monday.com vs SugarCRM
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
monday.com offers more features (65 vs 51) and fewer integrations (4 vs 11). Starting price: monday.com at $9/mo vs SugarCRM at $375/mo. monday.com has 65 unique features while SugarCRM has 51 unique features, with 0 features in common.
| monday.com | SugarCRM | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 65 | 51 |
| AI-Powered Features | 35 | 7 |
| Starting Price | $9/mo | $375/mo |
| Pricing Tiers | 5 | 10 |
| Integrations | 4 | 11 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 95% |
Feature Comparison by Category
AI (7 vs 6)
| Feature | monday.com | SugarCRM |
|---|---|---|
| AI Agents | ||
| AI Credits | ||
| AI Sidekick | ||
| AI-First Foundation | ||
| Any AI Model | ||
| Chat & Chatbot | ||
| Enterprise AI Bundle | ||
| Generative AI | ||
| Infinite Knowledge | ||
| Intelligent Lead Prioritization | ||
| Revenue Intelligence | ||
| Sentiment Analysis | ||
| Smart Guides |
AI Agent (21 vs 0)
| Feature | monday.com | SugarCRM |
|---|---|---|
| Asset Generator Agent | ||
| Bug Prioritization Agent | ||
| Bug Reporter Agent | ||
| Coding Agent | ||
| Competitor Research Agent | ||
| Contact Duplicates Finder Agent | ||
| Customer Support Agent | ||
| Follow-up Agent | ||
| Lead Agent | ||
| Market Landscape Analyzer Agent | ||
| Meeting Scheduler Agent | ||
| Meeting Summarizer Agent | ||
| Process Automator Agent | ||
| RSVP Manager Agent | ||
| Release Notes Agent |
Automation (1 vs 2)
| Feature | monday.com | SugarCRM |
|---|---|---|
| Automations | ||
| Business Process Management | ||
| SugarBPM |
CRM (1 vs 0)
| Feature | monday.com | SugarCRM |
|---|---|---|
| monday CRM |
Collaboration (2 vs 1)
| Feature | monday.com | SugarCRM |
|---|---|---|
| Activity Streams | ||
| Free Viewers | ||
| Guest Access |
Core (3 vs 0)
| Feature | monday.com | SugarCRM |
|---|---|---|
| Boards | ||
| Column Types | ||
| Docs |
Core CRM (0 vs 4)
| Feature | monday.com | SugarCRM |
|---|---|---|
| Accounts & Contact Management | ||
| Activity Management | ||
| File & Data Storage | ||
| Search, Filters and Tagging |
Custom Apps (2 vs 0)
| Feature | monday.com | SugarCRM |
|---|---|---|
| App Builder | ||
| Custom App Development |
Customer Service (0 vs 8)
| Feature | monday.com | SugarCRM |
|---|---|---|
| Bug Tracking | ||
| Case Management | ||
| Customer Self-Service Portal | ||
| Knowledge Base Management | ||
| Omnichannel Engagement | ||
| SLA Management | ||
| Service Agent Console | ||
| Service Agent Workplace |
Customization (0 vs 1)
| Feature | monday.com | SugarCRM |
|---|---|---|
| CRM Customization and Configuration |
Data (2 vs 1)
| Feature | monday.com | SugarCRM |
|---|---|---|
| Data Enrichment | ||
| Formula Column | ||
| Unified Data |
Data Collection (2 vs 0)
| Feature | monday.com | SugarCRM |
|---|---|---|
| Forms | ||
| WorkForms |
Development (1 vs 0)
| Feature | monday.com | SugarCRM |
|---|---|---|
| monday dev |
Integration (2 vs 6)
| Feature | monday.com | SugarCRM |
|---|---|---|
| APIs | ||
| DocuSign Connector | ||
| G Suite Integration | ||
| Integrations | ||
| LinkedIn Connector | ||
| Mail & Calendar Integration | ||
| Slack Connector | ||
| Social CRM |
Localization (0 vs 2)
| Feature | monday.com | SugarCRM |
|---|---|---|
| Multicurrency Support | ||
| Multilingual Support |
Marketing (1 vs 6)
| Feature | monday.com | SugarCRM |
|---|---|---|
| Buyer's Journey Tracking | ||
| Campaign Management | ||
| Dynamic Email Content | ||
| Landing Pages & Lead Forms | ||
| Nurture Campaigns | ||
| Webinars & Events | ||
| monday campaigns |
Mobile (1 vs 2)
| Feature | monday.com | SugarCRM |
|---|---|---|
| Mobile CRM Maps | ||
| Mobility | ||
| iOS and Android Apps |
Project Management (2 vs 1)
| Feature | monday.com | SugarCRM |
|---|---|---|
| Portfolio Management | ||
| Project Management | ||
| monday work management |
Reporting (2 vs 3)
| Feature | monday.com | SugarCRM |
|---|---|---|
| Advanced Reporting & Analytics | ||
| Dashboards | ||
| News Feeds | ||
| ROI Tracking | ||
| Reporting & Analytics |
Resource Planning (1 vs 0)
| Feature | monday.com | SugarCRM |
|---|---|---|
| Resource Management |
Sales (0 vs 7)
| Feature | monday.com | SugarCRM |
|---|---|---|
| Enhanced Forecasting | ||
| Geo Mapping | ||
| Guided Selling | ||
| Lead & Opportunity Management | ||
| Lead Management | ||
| Pipeline Management | ||
| Quote Management |
Security (3 vs 1)
| Feature | monday.com | SugarCRM |
|---|---|---|
| Enterprise-grade Security | ||
| Multi-level Permissions | ||
| Private Boards | ||
| Teams, Roles and Security |
Service Management (1 vs 0)
| Feature | monday.com | SugarCRM |
|---|---|---|
| monday service |
Storage (1 vs 0)
| Feature | monday.com | SugarCRM |
|---|---|---|
| File Storage |
Templates (1 vs 0)
| Feature | monday.com | SugarCRM |
|---|---|---|
| Template Center |
Time Management (1 vs 0)
| Feature | monday.com | SugarCRM |
|---|---|---|
| Time Tracking |
Visualization (6 vs 0)
| Feature | monday.com | SugarCRM |
|---|---|---|
| Calendar View | ||
| Chart View | ||
| Gantt Charts | ||
| Kanban | ||
| Timeline View | ||
| WorkCanvas |
Workflow (1 vs 0)
| Feature | monday.com | SugarCRM |
|---|---|---|
| Agentic Workflows |
Unique Features
Only in monday.com (65)
AI Agents
AI Credits
AI Sidekick
AI-First Foundation
Any AI Model
Enterprise AI Bundle
Infinite Knowledge
Asset Generator Agent
Bug Prioritization Agent
Bug Reporter Agent
Coding Agent
Competitor Research Agent
Contact Duplicates Finder Agent
Customer Support Agent
Follow-up Agent
Lead Agent
Market Landscape Analyzer Agent
Meeting Scheduler Agent
Meeting Summarizer Agent
Process Automator Agent
+ 45 more unique features
Only in SugarCRM (51)
Chat & Chatbot
Generative AI
Intelligent Lead Prioritization
Revenue Intelligence
Sentiment Analysis
Smart Guides
Business Process Management
SugarBPM
Activity Streams
Accounts & Contact Management
Activity Management
File & Data Storage
Search, Filters and Tagging
Bug Tracking
Case Management
Customer Self-Service Portal
Knowledge Base Management
Omnichannel Engagement
Service Agent Console
Service Agent Workplace
+ 31 more unique features
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