Microsoft Remote Desktop vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Microsoft Remote Desktop offers fewer features (0 vs 98) and fewer integrations (0 vs 4). Starting price: Microsoft Remote Desktop at Free vs Vivantio at $49/mo. Microsoft Remote Desktop has 0 unique features while Vivantio has 98 unique features, with 0 features in common.
| Microsoft Remote Desktop | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 0 | 98 |
| AI-Powered Features | 0 | 10 |
| Starting Price | Free | $49/mo |
| Pricing Tiers | 1 | 1 |
| Integrations | 0 | 4 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 40% | 90% |
Feature Comparison by Category
AI (0 vs 7)
| Feature | Microsoft Remote Desktop | Vivantio |
|---|---|---|
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor |
Asset Management (0 vs 10)
| Feature | Microsoft Remote Desktop | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Customizable Asset Layout | ||
| Impact Maps |
Automation (0 vs 12)
| Feature | Microsoft Remote Desktop | Vivantio |
|---|---|---|
| Dynamic Assignment | ||
| Email to Ticket | ||
| Follow-the-Sun Routing | ||
| Note Templates | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Templates | ||
| Workflow Designer |
CRM (0 vs 5)
| Feature | Microsoft Remote Desktop | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Communication (0 vs 5)
| Feature | Microsoft Remote Desktop | Vivantio |
|---|---|---|
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes |
Configuration (0 vs 3)
| Feature | Microsoft Remote Desktop | Vivantio |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| Working Time Plans |
Customer Portal (0 vs 11)
| Feature | Microsoft Remote Desktop | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (0 vs 6)
| Feature | Microsoft Remote Desktop | Vivantio |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Forms & Fields | ||
| Linked Custom Fields | ||
| Multiline Custom Forms |
Developer (0 vs 2)
| Feature | Microsoft Remote Desktop | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Feedback (0 vs 3)
| Feature | Microsoft Remote Desktop | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
ITSM (0 vs 2)
| Feature | Microsoft Remote Desktop | Vivantio |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Knowledge Base (0 vs 10)
| Feature | Microsoft Remote Desktop | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Reporting (0 vs 14)
| Feature | Microsoft Remote Desktop | Vivantio |
|---|---|---|
| BI Integrations | ||
| Built-in BI | ||
| Customer Portal Reports | ||
| Data Builder | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog | ||
| Scheduled Reports | ||
| Self Service Dashboards | ||
| Self Service Reports | ||
| Track Effort | ||
| Wallboards |
Security (0 vs 1)
| Feature | Microsoft Remote Desktop | Vivantio |
|---|---|---|
| Multiple IdP |
Task Management (0 vs 1)
| Feature | Microsoft Remote Desktop | Vivantio |
|---|---|---|
| Task Management |
Ticketing (0 vs 1)
| Feature | Microsoft Remote Desktop | Vivantio |
|---|---|---|
| Configurable Ticket Types |
Vendor Management (0 vs 1)
| Feature | Microsoft Remote Desktop | Vivantio |
|---|---|---|
| Third Party Management |
Workspace (0 vs 4)
| Feature | Microsoft Remote Desktop | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in Microsoft Remote Desktop (0)
Only in Vivantio (98)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 78 more unique features
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