Microsoft Dynamics 365 Customer Service vs NiCE CXone
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Microsoft Dynamics 365 Customer Service offers fewer features (0 vs 58) and fewer integrations (0 vs 5). Starting price: Microsoft Dynamics 365 Customer Service at Contact Sales vs NiCE CXone at $110/mo. Microsoft Dynamics 365 Customer Service has 0 unique features while NiCE CXone has 58 unique features, with 0 features in common.
| Microsoft Dynamics 365 Customer Service | NiCE CXone | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 0 | 58 |
| AI-Powered Features | 0 | 29 |
| Starting Price | Contact Sales | $110/mo |
| Pricing Tiers | 0 | 10 |
| Integrations | 0 | 5 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 10% | 90% |
Feature Comparison by Category
AI Assistance (0 vs 7)
| Feature | Microsoft Dynamics 365 Customer Service | NiCE CXone |
|---|---|---|
| Bank Agent Assist | ||
| Copilot for Agents | ||
| Copilot for Leaders | ||
| Copilot for Supervisors | ||
| Healthcare Agent Assist | ||
| Insurance Agent Assist | ||
| Retail Agent Assist |
AI Automation (0 vs 10)
| Feature | Microsoft Dynamics 365 Customer Service | NiCE CXone |
|---|---|---|
| AI Agents for Proactive Engagement | ||
| AI Agents for Self-Service | ||
| Agentic AI Agents | ||
| AutoSummary | ||
| Customer Self-Service Automation | ||
| Customer-Facing Intelligent Virtual Agent | ||
| Patient Self-Service Automation | ||
| Policyholder Self-Service Automation | ||
| Proactive AI Agent | ||
| Proactive Patient Engagement AI Agent |
Analytics & Reporting (0 vs 5)
| Feature | Microsoft Dynamics 365 Customer Service | NiCE CXone |
|---|---|---|
| Feedback Management | ||
| Industry Experience Insights | ||
| Interaction Analytics | ||
| Prebuilt Dashboards and BI Reports | ||
| Voice of the Customer |
Automation (0 vs 1)
| Feature | Microsoft Dynamics 365 Customer Service | NiCE CXone |
|---|---|---|
| Workflow Orchestration |
Campaign Management (0 vs 2)
| Feature | Microsoft Dynamics 365 Customer Service | NiCE CXone |
|---|---|---|
| Outbound Campaign Management | ||
| Outbound Engagement Orchestrator |
Commerce Optimization (0 vs 1)
| Feature | Microsoft Dynamics 365 Customer Service | NiCE CXone |
|---|---|---|
| Retail E-commerce Conversion Booster |
Communications (0 vs 1)
| Feature | Microsoft Dynamics 365 Customer Service | NiCE CXone |
|---|---|---|
| UCaaS (NiCE 1CX) |
Compliance & Security (0 vs 1)
| Feature | Microsoft Dynamics 365 Customer Service | NiCE CXone |
|---|---|---|
| Recording Management |
Content Management (0 vs 1)
| Feature | Microsoft Dynamics 365 Customer Service | NiCE CXone |
|---|---|---|
| Knowledge Management |
Customer Engagement (0 vs 2)
| Feature | Microsoft Dynamics 365 Customer Service | NiCE CXone |
|---|---|---|
| Journey Orchestration | ||
| Proactive Engagement |
Customer Support (0 vs 1)
| Feature | Microsoft Dynamics 365 Customer Service | NiCE CXone |
|---|---|---|
| Customer-Facing Knowledge Portal |
Government Solutions (0 vs 4)
| Feature | Microsoft Dynamics 365 Customer Service | NiCE CXone |
|---|---|---|
| NiCE for Corrections | ||
| NiCE for Education | ||
| NiCE for Medicaid | ||
| NiCE for Pension Systems |
Industry Solutions (0 vs 4)
| Feature | Microsoft Dynamics 365 Customer Service | NiCE CXone |
|---|---|---|
| Banking Engagement Hub | ||
| Healthcare Engagement Hub | ||
| Insurance Engagement and Compliance Hub | ||
| Retail Interactions Hub |
Integration (0 vs 5)
| Feature | Microsoft Dynamics 365 Customer Service | NiCE CXone |
|---|---|---|
| Bring Your Own Agent Assistant | ||
| Bring Your Own Knowledge Base | ||
| Bring Your Own Transcription | ||
| Bring Your Own Virtual Agent | ||
| Prebuilt CRM Integrations |
Knowledge Management (0 vs 1)
| Feature | Microsoft Dynamics 365 Customer Service | NiCE CXone |
|---|---|---|
| Employee Knowledge Portal |
Quality Assurance (0 vs 2)
| Feature | Microsoft Dynamics 365 Customer Service | NiCE CXone |
|---|---|---|
| Quality Management | ||
| Screen Recording |
Routing & Orchestration (0 vs 2)
| Feature | Microsoft Dynamics 365 Customer Service | NiCE CXone |
|---|---|---|
| AI Routing | ||
| Omnichannel Routing |
Security & Compliance (0 vs 1)
| Feature | Microsoft Dynamics 365 Customer Service | NiCE CXone |
|---|---|---|
| Trusted Identity & Messaging |
User Interface (0 vs 2)
| Feature | Microsoft Dynamics 365 Customer Service | NiCE CXone |
|---|---|---|
| Agent Workspace | ||
| Supervisor Workspace |
Voice (0 vs 1)
| Feature | Microsoft Dynamics 365 Customer Service | NiCE CXone |
|---|---|---|
| Voice Services |
Voice Automation (0 vs 1)
| Feature | Microsoft Dynamics 365 Customer Service | NiCE CXone |
|---|---|---|
| Interactive Voice Response (IVR) |
Workforce Management (0 vs 3)
| Feature | Microsoft Dynamics 365 Customer Service | NiCE CXone |
|---|---|---|
| Gamification | ||
| Performance Management | ||
| Workforce Management |
Unique Features
Only in Microsoft Dynamics 365 Customer Service (0)
Only in NiCE CXone (58)
Bank Agent Assist
Copilot for Agents
Copilot for Leaders
Copilot for Supervisors
Healthcare Agent Assist
Insurance Agent Assist
Retail Agent Assist
Agentic AI Agents
AI Agents for Proactive Engagement
AI Agents for Self-Service
AutoSummary
Customer Self-Service Automation
Customer-Facing Intelligent Virtual Agent
Patient Self-Service Automation
Policyholder Self-Service Automation
Proactive AI Agent
Proactive Patient Engagement AI Agent
Feedback Management
Industry Experience Insights
Interaction Analytics
+ 38 more unique features
View Microsoft Dynamics 365 Customer Service details View NiCE CXone details Microsoft Dynamics 365 Customer Service alternatives NiCE CXone alternatives
Want to build your own alternative to Microsoft Dynamics 365 Customer Service or NiCE CXone?
Analyze it with Reap