mHelpDesk vs ServiceM8
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
mHelpDesk offers fewer features (44 vs 87) and fewer integrations (9 vs 10). Starting price: mHelpDesk at Contact Sales vs ServiceM8 at $29/mo. mHelpDesk has 41 unique features while ServiceM8 has 84 unique features, with 3 features in common.
| mHelpDesk | ServiceM8 | |
|---|---|---|
| Category | Field Service Management | Field Service Management |
| Total Features | 44 | 87 |
| AI-Powered Features | 0 | 4 |
| Starting Price | Contact Sales | $29/mo |
| Pricing Tiers | 0 | 5 |
| Integrations | 9 | 10 |
| Shared Features | 3 | |
| Shared Integrations | 1 | |
| Data Quality | 60% | 95% |
Feature Comparison by Category
AI (0 vs 1)
| Feature | mHelpDesk | ServiceM8 |
|---|---|---|
| AI Smart Helpers |
Analytics (0 vs 2)
| Feature | mHelpDesk | ServiceM8 |
|---|---|---|
| Job Costing | ||
| Job Profitability |
Asset Management (0 vs 1)
| Feature | mHelpDesk | ServiceM8 |
|---|---|---|
| Asset Management |
Automation (2 vs 0)
| Feature | mHelpDesk | ServiceM8 |
|---|---|---|
| Automated Customer Notifications | ||
| Workflow Management |
Billing (3 vs 1)
| Feature | mHelpDesk | ServiceM8 |
|---|---|---|
| Billing & Invoicing | ||
| Estimates and Quotes | ||
| Markup Billing | ||
| Mobile Estimates |
Booking (0 vs 1)
| Feature | mHelpDesk | ServiceM8 |
|---|---|---|
| Online Bookings |
Branding (0 vs 1)
| Feature | mHelpDesk | ServiceM8 |
|---|---|---|
| Photo Branding |
CRM (2 vs 0)
| Feature | mHelpDesk | ServiceM8 |
|---|---|---|
| Customer Database (CRM) | ||
| Lead Management (CRM) |
Calendar (0 vs 1)
| Feature | mHelpDesk | ServiceM8 |
|---|---|---|
| Calendar Import |
Client Management (0 vs 1)
| Feature | mHelpDesk | ServiceM8 |
|---|---|---|
| Job & Client History |
Communication (4 vs 9)
| Feature | mHelpDesk | ServiceM8 |
|---|---|---|
| Booking Confirmations | ||
| Booking Reminders | ||
| Customer Communication | ||
| Customer Feedback | ||
| Email Management | ||
| On the Way SMS | ||
| Quote Follow-up | ||
| Real-Time Communication | ||
| Staff Communication | ||
| Staff Messaging | ||
| Text Message Dispatching | ||
| Track My Arrival | ||
| Two-Way SMS |
Community (1 vs 0)
| Feature | mHelpDesk | ServiceM8 |
|---|---|---|
| Community Forum |
Core (0 vs 1)
| Feature | mHelpDesk | ServiceM8 |
|---|---|---|
| Job Management |
Customer Management (2 vs 0)
| Feature | mHelpDesk | ServiceM8 |
|---|---|---|
| Customer Equipment | ||
| Customer Portal |
Desktop (0 vs 1)
| Feature | mHelpDesk | ServiceM8 |
|---|---|---|
| Mac & PC App |
Dispatch (0 vs 1)
| Feature | mHelpDesk | ServiceM8 |
|---|---|---|
| Dispatch Map |
Documents (0 vs 1)
| Feature | mHelpDesk | ServiceM8 |
|---|---|---|
| Document Scanning |
Email (0 vs 1)
| Feature | mHelpDesk | ServiceM8 |
|---|---|---|
| Inbox |
Forms (1 vs 4)
| Feature | mHelpDesk | ServiceM8 |
|---|---|---|
| Custom Forms | ||
| Electronic Forms | ||
| Forms & Certificates | ||
| PDF Fill-in | ||
| Purchased Forms |
Implementation (1 vs 0)
| Feature | mHelpDesk | ServiceM8 |
|---|---|---|
| Data Migration |
Integration (1 vs 5)
| Feature | mHelpDesk | ServiceM8 |
|---|---|---|
| Accounting Integrations | ||
| Automated Supplier Import | ||
| QuickBooks Integration | ||
| Supplier Invoice Import | ||
| Supplier Invoice Importing | ||
| Timesheet Export |
Inventory (2 vs 0)
| Feature | mHelpDesk | ServiceM8 |
|---|---|---|
| Inventory Tracking | ||
| Multi-Location Inventory Tracking |
Invoicing (0 vs 3)
| Feature | mHelpDesk | ServiceM8 |
|---|---|---|
| Live Invoice Statements | ||
| Progress Invoicing | ||
| Quoting & Invoicing |
Job Management (2 vs 0)
| Feature | mHelpDesk | ServiceM8 |
|---|---|---|
| Job Management | ||
| Mobile Job Manager |
Knowledge Management (0 vs 2)
| Feature | mHelpDesk | ServiceM8 |
|---|---|---|
| Billing Knowledge | ||
| Knowledge |
Media (0 vs 3)
| Feature | mHelpDesk | ServiceM8 |
|---|---|---|
| Notes, Photos & Videos | ||
| Photo Markup & Diagrams | ||
| Video Transcription |
Mobile (2 vs 6)
| Feature | mHelpDesk | ServiceM8 |
|---|---|---|
| Apple CarPlay | ||
| Barcode Scanning | ||
| Mobile Access | ||
| Mobile App | ||
| Offline Access | ||
| ServiceM8 Lite for Android | ||
| Signature Capture |
Navigation (1 vs 1)
| Feature | mHelpDesk | ServiceM8 |
|---|---|---|
| Integrated Navigation | ||
| Routing |
Network (0 vs 1)
| Feature | mHelpDesk | ServiceM8 |
|---|---|---|
| ServiceM8 Network |
Notifications (0 vs 1)
| Feature | mHelpDesk | ServiceM8 |
|---|---|---|
| Schedule Change Notifications |
Payments (2 vs 6)
| Feature | mHelpDesk | ServiceM8 |
|---|---|---|
| Automated Payment Follow-ups | ||
| Credit Card Payments | ||
| Deposits | ||
| Mobile Payments | ||
| Online Card Payments | ||
| Online Payments | ||
| Payment Processing | ||
| Tap to Pay on iPhone |
Phone System (0 vs 6)
| Feature | mHelpDesk | ServiceM8 |
|---|---|---|
| After Hours Call Routing | ||
| Call Groups | ||
| Call Recording & Transcription | ||
| Caller ID | ||
| Remote Working | ||
| ServiceM8 Phone |
Quoting (0 vs 4)
| Feature | mHelpDesk | ServiceM8 |
|---|---|---|
| Bundles | ||
| Online Quote Acceptance | ||
| Proposals | ||
| Quote Options |
Reporting (5 vs 3)
| Feature | mHelpDesk | ServiceM8 |
|---|---|---|
| Custom Reporting | ||
| Customer Reporting | ||
| Financial Reporting | ||
| Reporting | ||
| Shift GPS Report | ||
| Smart Report Helper | ||
| Staff Productivity Reporting | ||
| Timesheets |
Routing (0 vs 1)
| Feature | mHelpDesk | ServiceM8 |
|---|---|---|
| Auto Routing |
Scheduling (4 vs 2)
| Feature | mHelpDesk | ServiceM8 |
|---|---|---|
| Drag and Drop Calendar | ||
| Online Booking | ||
| Recurring Jobs | ||
| Recurring Jobs & Maintenance Scheduling | ||
| Scheduling | ||
| Scheduling & Dispatch |
Security (0 vs 2)
| Feature | mHelpDesk | ServiceM8 |
|---|---|---|
| Account Activity Log | ||
| Two Step Authentication |
Signatures (0 vs 2)
| Feature | mHelpDesk | ServiceM8 |
|---|---|---|
| Electronic Signature | ||
| Remote Client Signature |
Support (4 vs 0)
| Feature | mHelpDesk | ServiceM8 |
|---|---|---|
| Live Chat Support | ||
| Personalized Onboarding | ||
| Success Coaches | ||
| Toll-Free Phone Support |
Task Management (0 vs 1)
| Feature | mHelpDesk | ServiceM8 |
|---|---|---|
| Checklists & Tasks |
Team Management (0 vs 3)
| Feature | mHelpDesk | ServiceM8 |
|---|---|---|
| Activity Feed | ||
| Staff GPS & Status | ||
| Urgent Dispatch |
Templates (0 vs 2)
| Feature | mHelpDesk | ServiceM8 |
|---|---|---|
| Email & SMS Templates | ||
| Job Templates |
Time Tracking (0 vs 4)
| Feature | mHelpDesk | ServiceM8 |
|---|---|---|
| Auto Time Tracking | ||
| Smart Labour | ||
| Timesheets | ||
| Trip Time Tracking |
Tracking (2 vs 0)
| Feature | mHelpDesk | ServiceM8 |
|---|---|---|
| GPS Tracking | ||
| Live Mapping and Map View |
Training (3 vs 0)
| Feature | mHelpDesk | ServiceM8 |
|---|---|---|
| Best Practices Training | ||
| Live Webinars | ||
| Video Library |
Voice Control (0 vs 1)
| Feature | mHelpDesk | ServiceM8 |
|---|---|---|
| Siri Shortcuts |
Web (0 vs 1)
| Feature | mHelpDesk | ServiceM8 |
|---|---|---|
| Website & Email |
Unique Features
Only in mHelpDesk (41)
Automated Customer Notifications
Workflow Management
Billing & Invoicing
Estimates and Quotes
Mobile Estimates
Customer Communication
Real-Time Communication
Staff Communication
Text Message Dispatching
Community Forum
Customer Database (CRM)
Lead Management (CRM)
Customer Equipment
Customer Portal
Custom Forms
Data Migration
QuickBooks Integration
Inventory Tracking
Multi-Location Inventory Tracking
Mobile Job Manager
+ 21 more unique features
Only in ServiceM8 (84)
AI Smart Helpers
Job Costing
Job Profitability
Asset Management
Markup Billing
Online Bookings
Photo Branding
Calendar Import
Job & Client History
Booking Confirmations
Booking Reminders
Customer Feedback
Email Management
On the Way SMS
Quote Follow-up
Staff Messaging
Track My Arrival
Two-Way SMS
Mac & PC App
Dispatch Map
+ 64 more unique features
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