Marchex vs Responsive
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Marchex offers fewer features (39 vs 70) and fewer integrations (4 vs 9). Both start at Contact Sales. Marchex has 39 unique features while Responsive has 70 unique features, with 0 features in common.
| Marchex | Responsive | |
|---|---|---|
| Category | Sales Engagement | Sales Engagement |
| Total Features | 39 | 70 |
| AI-Powered Features | 31 | 16 |
| Starting Price | Contact Sales | Contact Sales |
| Pricing Tiers | 0 | 4 |
| Integrations | 4 | 9 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 60% | 90% |
Feature Comparison by Category
AI (0 vs 9)
| Feature | Marchex | Responsive |
|---|---|---|
| AI Agent Studio | ||
| AI-powered Content Generation | ||
| AI-powered Editing with Pre-built Prompts | ||
| Analysis Agent | ||
| Collaborator Recommendations | ||
| Executive Summary Agent | ||
| Fit Analysis Agent | ||
| Omnichannel Answering Agent | ||
| Responsive AI Agents |
AI Analytics (6 vs 0)
| Feature | Marchex | Responsive |
|---|---|---|
| Conversation Intelligence | ||
| Conversation Trend Analysis | ||
| Customer Intent Analysis | ||
| Multi-Conversation Type Analysis | ||
| Sentiment Analysis | ||
| Speech Analytics |
Administration (0 vs 10)
| Feature | Marchex | Responsive |
|---|---|---|
| Admin and Reporting | ||
| Automated Account Provisioning | ||
| Business Units | ||
| Custom Email Domains | ||
| Custom Roles | ||
| Data Egress | ||
| Data Retention Policies | ||
| System Admin Fallback | ||
| User Management & Collaboration | ||
| User Merge |
Alerts & Notifications (3 vs 0)
| Feature | Marchex | Responsive |
|---|---|---|
| Missed Opportunity Alerts | ||
| Real-Time Alerts | ||
| Reputation Alerts |
Analysis (0 vs 2)
| Feature | Marchex | Responsive |
|---|---|---|
| Requirements Analysis | ||
| Survey for Fit Analysis |
Analytics (0 vs 2)
| Feature | Marchex | Responsive |
|---|---|---|
| Executive Dashboard | ||
| TRACE Score |
Attribution & Tracking (3 vs 0)
| Feature | Marchex | Responsive |
|---|---|---|
| Call Tracking & Attribution | ||
| Campaign Attribution | ||
| Text Attribution |
Automation (1 vs 0)
| Feature | Marchex | Responsive |
|---|---|---|
| Workflow Automation |
Benchmarking (1 vs 0)
| Feature | Marchex | Responsive |
|---|---|---|
| Industry-Specific Benchmarking |
Call Tracking (1 vs 0)
| Feature | Marchex | Responsive |
|---|---|---|
| Callcap |
Communication (2 vs 0)
| Feature | Marchex | Responsive |
|---|---|---|
| Business Text Messaging (Marchex Sonar) | ||
| Personalized SMS Campaigns |
Core Platform (1 vs 0)
| Feature | Marchex | Responsive |
|---|---|---|
| Platform Overview |
Data Integration (1 vs 0)
| Feature | Marchex | Responsive |
|---|---|---|
| Bring Your Own Conversations |
Deployment (0 vs 2)
| Feature | Marchex | Responsive |
|---|---|---|
| Dedicated Cloud Deployment | ||
| GovCloud Deployment |
Development (0 vs 1)
| Feature | Marchex | Responsive |
|---|---|---|
| Sandbox |
Document Management (0 vs 3)
| Feature | Marchex | Responsive |
|---|---|---|
| Templates & Export | ||
| Trust Center | ||
| eSignature |
Healthcare Analytics (1 vs 0)
| Feature | Marchex | Responsive |
|---|---|---|
| Patient Engagement Analysis |
Integration (3 vs 0)
| Feature | Marchex | Responsive |
|---|---|---|
| API & Webhooks | ||
| Ad Platform Integrations | ||
| CRM & CDP Integration |
Integrations (0 vs 14)
| Feature | Marchex | Responsive |
|---|---|---|
| API Connector | ||
| BI Tools Integration | ||
| CRM Integration | ||
| Cloud Storage Integration | ||
| Collaboration Tools Integration | ||
| Data Feed | ||
| Desk Support Integration | ||
| Directory Integrations | ||
| External Data Sources | ||
| Integration Connectors | ||
| Premium Connectors | ||
| Sales Enablement Integration | ||
| Slack Integration | ||
| Teams Integration |
Knowledge Management (0 vs 3)
| Feature | Marchex | Responsive |
|---|---|---|
| Content Library | ||
| Library Management | ||
| LookUp |
Lead Management (1 vs 0)
| Feature | Marchex | Responsive |
|---|---|---|
| Lead Quality Analysis |
Localization (0 vs 2)
| Feature | Marchex | Responsive |
|---|---|---|
| Content Translation | ||
| Multilingual UI |
Marketing (2 vs 0)
| Feature | Marchex | Responsive |
|---|---|---|
| Marketing Automation Optimization | ||
| Marketing Edge |
Operations (2 vs 0)
| Feature | Marchex | Responsive |
|---|---|---|
| Operational Efficiency Analysis | ||
| Response Time Tracking |
Performance Management (3 vs 0)
| Feature | Marchex | Responsive |
|---|---|---|
| Agent Performance Analysis | ||
| Real-Time Coaching | ||
| Staff Performance Evaluation |
Project Management (0 vs 2)
| Feature | Marchex | Responsive |
|---|---|---|
| Guided Projects | ||
| Response Projects |
Reporting (1 vs 3)
| Feature | Marchex | Responsive |
|---|---|---|
| Call Summaries | ||
| Custom Report Builder | ||
| Event Reporting | ||
| Standard Reports |
Reporting & Analytics (5 vs 0)
| Feature | Marchex | Responsive |
|---|---|---|
| CSAT Scoring | ||
| Call Analytics | ||
| Conversion Rate Tracking | ||
| Daily Operations Dashboard | ||
| KPI Tracking |
Sales Analytics (2 vs 0)
| Feature | Marchex | Responsive |
|---|---|---|
| Appointment Rate Tracking | ||
| Tour-to-Lease Conversion Tracking |
Search & Retrieval (0 vs 3)
| Feature | Marchex | Responsive |
|---|---|---|
| Ask | ||
| Intake Request Lookup | ||
| Smart Search |
Security (0 vs 8)
| Feature | Marchex | Responsive |
|---|---|---|
| 256-bit Encryption | ||
| Customer Managed Encryption Key | ||
| Domain Validation | ||
| Multi-factor Authentication | ||
| SAML-based SSO | ||
| SOC 2 Type 2 Compliance | ||
| Scheduled Backups | ||
| Single Sign-on (SSO) |
Support (0 vs 6)
| Feature | Marchex | Responsive |
|---|---|---|
| Help & Community | ||
| Premium Onboarding | ||
| Premium Support Package | ||
| Responsive Academy | ||
| Responsive Community | ||
| Standard Data Migration |
Unique Features
Only in Marchex (39)
Conversation Intelligence
Conversation Trend Analysis
Customer Intent Analysis
Multi-Conversation Type Analysis
Sentiment Analysis
Speech Analytics
Missed Opportunity Alerts
Real-Time Alerts
Reputation Alerts
Call Tracking & Attribution
Campaign Attribution
Text Attribution
Workflow Automation
Industry-Specific Benchmarking
Callcap
Business Text Messaging (Marchex Sonar)
Personalized SMS Campaigns
Platform Overview
Bring Your Own Conversations
Patient Engagement Analysis
+ 19 more unique features
Only in Responsive (70)
Admin and Reporting
Automated Account Provisioning
Business Units
Custom Email Domains
Custom Roles
Data Egress
Data Retention Policies
System Admin Fallback
User Management & Collaboration
User Merge
AI Agent Studio
AI-powered Content Generation
AI-powered Editing with Pre-built Prompts
Analysis Agent
Collaborator Recommendations
Executive Summary Agent
Fit Analysis Agent
Omnichannel Answering Agent
Responsive AI Agents
Requirements Analysis
+ 50 more unique features
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