Zoho ManageEngine ServiceDesk Plus vs Splashtop
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Zoho ManageEngine ServiceDesk Plus offers fewer features (47 vs 52) and fewer integrations (3 vs 5). Starting price: Zoho ManageEngine ServiceDesk Plus at Contact Sales vs Splashtop at $6/mo. Zoho ManageEngine ServiceDesk Plus has 46 unique features while Splashtop has 51 unique features, with 1 features in common.
| Zoho ManageEngine ServiceDesk Plus | Splashtop | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 47 | 52 |
| AI-Powered Features | 9 | 0 |
| Starting Price | Contact Sales | $6/mo |
| Pricing Tiers | 3 | 14 |
| Integrations | 3 | 5 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 80% | 90% |
Feature Comparison by Category
AI/Analytics (2 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| Predictive Intelligence | ||
| Sentiment Analysis |
AI/Automation (2 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| Intelligent Ticket Triage | ||
| Virtual Support Agent (Zia) |
AI/Content Generation (1 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| Reply Assist |
AI/Integration (2 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| Microsoft Copilot Integration | ||
| OpenAI ChatGPT Integration |
AI/Knowledge Management (1 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| Knowledge Discovery |
Access Control (0 vs 4)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| Granular Access Controls | ||
| Just-in-Time Access | ||
| Role Based Access Management | ||
| Scheduled Remote Access |
Analytics (2 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| Custom Reports | ||
| Reporting and Live Dashboards |
Asset Management (8 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| Asset Inventory Reports and Analytics | ||
| Asset Loans | ||
| CMDB (Configuration Management Database) | ||
| IT Asset Management (ITAM) | ||
| Multi-Modal Asset Discovery | ||
| Purchase and Contracts Management | ||
| Software Asset Management | ||
| Visual Asset Lifecycle Builder |
Automation (5 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| Auto-Approvals | ||
| No-Code Ticket Handling Automation | ||
| Rule-Based Action Engine | ||
| Visual Ticket Lifecycle Builder | ||
| Zero-Touch Service Orchestration |
Collaboration (0 vs 2)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| Screen Sharing and Annotation | ||
| Whiteboard |
Communication (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| Chat |
Compliance (1 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| ITIL Certification |
Configuration (4 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| Custom Configurations | ||
| Customizable Ticket Templates | ||
| Low-Code Custom Forms | ||
| Low-Code Custom Modules |
Core (3 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| Enterprise Service Management | ||
| Incident Management | ||
| Service Desk |
Deployment (3 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| Cloud Deployment | ||
| Deployment Migration | ||
| On-Premises Deployment |
Endpoint Management (0 vs 5)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| Automated Patching | ||
| Centralized Endpoint Control | ||
| Device Health Monitoring | ||
| Real-time Patch Management | ||
| Software Management |
Enterprise Features (1 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| Multi-Instance Model |
File Management (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| File Transfer |
IT Support (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| Service Desk |
Input Devices (0 vs 2)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| Remote Stylus Support | ||
| Wacom Bridge |
Integration (2 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| APIs | ||
| Email to Ticket Conversion | ||
| Native ManageEngine Integrations |
Knowledge Management (1 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| Knowledge Base |
Management (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| User Computer Management |
Network Security (0 vs 2)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| Cloud PKI | ||
| Cloud RADIUS |
Performance (0 vs 4)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| 240 FPS Capability | ||
| 4:4:4 Color Accuracy | ||
| High Performance | ||
| High-Fidelity Audio |
Project Management (1 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| IT Project Management |
Recording & Monitoring (0 vs 3)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| Cloud Recording | ||
| Live Monitoring | ||
| Video Session Recording |
Remote Access (0 vs 13)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| Attended Access | ||
| Cross Platform Remote Access | ||
| Multi-Monitor Remote Desktop | ||
| Remote Desktop Audio | ||
| Remote Print | ||
| Remote Reboot | ||
| Remote Wake | ||
| Screen Mirroring | ||
| Share My Screen | ||
| Two Users Into One Computer | ||
| USB Passthrough | ||
| Unattended Access | ||
| Unattended Android Remote Access |
Security (1 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| Privacy-First Design |
Security & Compliance (0 vs 12)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| 2FA | ||
| Antivirus Protection | ||
| End-to-End Encryption | ||
| Endpoint Detection and Response | ||
| Endpoint MFA | ||
| IP Whitelist | ||
| Intrusion Detection | ||
| Logging | ||
| Managed Detection and Response | ||
| SIEM Logging | ||
| Session Audit Logging | ||
| Single Sign On |
Service Management (5 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| Change Management | ||
| Change and Release Workflow Builders | ||
| Problem Management | ||
| Release Management | ||
| SLA Management and Escalations |
User Experience (2 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| Mobile App | ||
| Self-Service Portal |
Unique Features
Only in Zoho ManageEngine ServiceDesk Plus (46)
Predictive Intelligence
Sentiment Analysis
Intelligent Ticket Triage
Virtual Support Agent (Zia)
Reply Assist
Microsoft Copilot Integration
OpenAI ChatGPT Integration
Knowledge Discovery
Custom Reports
Reporting and Live Dashboards
Asset Inventory Reports and Analytics
Asset Loans
CMDB (Configuration Management Database)
IT Asset Management (ITAM)
Multi-Modal Asset Discovery
Purchase and Contracts Management
Software Asset Management
Visual Asset Lifecycle Builder
Auto-Approvals
No-Code Ticket Handling Automation
+ 26 more unique features
Only in Splashtop (51)
Granular Access Controls
Just-in-Time Access
Role Based Access Management
Scheduled Remote Access
Screen Sharing and Annotation
Whiteboard
Chat
Automated Patching
Centralized Endpoint Control
Device Health Monitoring
Real-time Patch Management
Software Management
File Transfer
Remote Stylus Support
Wacom Bridge
APIs
User Computer Management
Cloud PKI
Cloud RADIUS
240 FPS Capability
+ 31 more unique features
View Zoho ManageEngine ServiceDesk Plus details View Splashtop details Zoho ManageEngine ServiceDesk Plus alternatives Splashtop alternatives
Want to build your own alternative to Zoho ManageEngine ServiceDesk Plus or Splashtop?
Analyze it with Reap