Zoho ManageEngine ServiceDesk Plus vs Sine by Honeywell
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Zoho ManageEngine ServiceDesk Plus offers more features (47 vs 45) and fewer integrations (3 vs 22). Starting price: Zoho ManageEngine ServiceDesk Plus at Contact Sales vs Sine by Honeywell at $69/mo. Zoho ManageEngine ServiceDesk Plus has 47 unique features while Sine by Honeywell has 45 unique features, with 0 features in common.
| Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 47 | 45 |
| AI-Powered Features | 9 | 1 |
| Starting Price | Contact Sales | $69/mo |
| Pricing Tiers | 3 | 5 |
| Integrations | 3 | 22 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 80% | 90% |
Feature Comparison by Category
AI/Analytics (2 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| Predictive Intelligence | ||
| Sentiment Analysis |
AI/Automation (2 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| Intelligent Ticket Triage | ||
| Virtual Support Agent (Zia) |
AI/Content Generation (1 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| Reply Assist |
AI/Integration (2 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| Microsoft Copilot Integration | ||
| OpenAI ChatGPT Integration |
AI/Knowledge Management (1 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| Knowledge Discovery |
API (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| Public API |
Analytics (2 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| Custom Reports | ||
| Reporting and Live Dashboards |
Asset Management (8 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| Asset Inventory Reports and Analytics | ||
| Asset Loans | ||
| Asset Register & Issuance | ||
| CMDB (Configuration Management Database) | ||
| IT Asset Management (ITAM) | ||
| Multi-Modal Asset Discovery | ||
| Purchase and Contracts Management | ||
| Software Asset Management | ||
| Visual Asset Lifecycle Builder |
Authentication (0 vs 2)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| Face-check for Quicker Ingress and Egress | ||
| Single Sign-on with SAML |
Automation (5 vs 2)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| Auto-Approvals | ||
| Automated Compliance Forms | ||
| No-Code Ticket Handling Automation | ||
| Rule-Based Action Engine | ||
| Sine Workflows | ||
| Visual Ticket Lifecycle Builder | ||
| Zero-Touch Service Orchestration |
Check-in (0 vs 14)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| Capture Visitor Photo | ||
| Check-in via Geofence | ||
| Check-in via Mobile App | ||
| Check-in via iPad Kiosk | ||
| Complete Check-in Process | ||
| Digital Invitations & FastTrack QR Codes | ||
| FastTrack Pre-registration | ||
| Geo-fence Auto Check-in and Check-out | ||
| Invite Visitors Ahead of Time | ||
| Manual Check-in via Dashboard | ||
| Pre-fill Data for Returning Visitors | ||
| Print Visitor Badges with Photo ID | ||
| Self-serve Check-in Kiosks | ||
| Smart Check-in |
Compliance (1 vs 2)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| Get NDAs or Legal Agreements Signed | ||
| ITIL Certification | ||
| Supplier Compliance Add-on |
Configuration (4 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| Custom Configurations | ||
| Customizable Ticket Templates | ||
| Low-Code Custom Forms | ||
| Low-Code Custom Modules |
Core (3 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| Enterprise Service Management | ||
| Incident Management | ||
| Service Desk |
Customization (0 vs 2)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| Brand the Experience | ||
| Set Custom Visitor Types |
Deployment (3 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| Cloud Deployment | ||
| Deployment Migration | ||
| On-Premises Deployment |
Enterprise Features (1 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| Multi-Instance Model |
Infrastructure (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| Unlimited Hosts, Messaging, iPads, and Storage |
Integration (2 vs 2)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| Email to Ticket Conversion | ||
| Native Entra ID Sync | ||
| Native ManageEngine Integrations | ||
| Outlook Invitation Add-in |
Knowledge Management (1 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| Knowledge Base |
Localization (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| Multiple Language Support |
Multi-location (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| Sine Lobbies |
Notifications (0 vs 3)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| Courier/Delivery Notifications | ||
| Host Notifications | ||
| Visitor and Host Notifications |
Platform (0 vs 4)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| Mobile-friendly Design | ||
| Web Dashboard | ||
| iPad App - SinePoint Pro | ||
| iPhone and Android App - Sine Pro |
Project Management (1 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| IT Project Management |
Reporting (0 vs 3)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| Live List of Everybody Checked In to Site | ||
| Pocket-ready Roll Calls | ||
| Report on Visitor Activity and Export CSV Data |
Safety (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| Insert Evacuation Diagrams or Health Screening Questions |
Security (1 vs 3)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| Access Control | ||
| Privacy-First Design | ||
| Real-time Visitor Screening | ||
| SecureBridge |
Service Management (5 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| Change Management | ||
| Change and Release Workflow Builders | ||
| Problem Management | ||
| Release Management | ||
| SLA Management and Escalations |
Support (0 vs 2)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| Real People, Real Support | ||
| Support Articles |
User Experience (2 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| Mobile App | ||
| Self-Service Portal |
Unique Features
Only in Zoho ManageEngine ServiceDesk Plus (47)
Predictive Intelligence
Sentiment Analysis
Intelligent Ticket Triage
Virtual Support Agent (Zia)
Reply Assist
Microsoft Copilot Integration
OpenAI ChatGPT Integration
Knowledge Discovery
Custom Reports
Reporting and Live Dashboards
Asset Inventory Reports and Analytics
Asset Loans
CMDB (Configuration Management Database)
IT Asset Management (ITAM)
Multi-Modal Asset Discovery
Purchase and Contracts Management
Software Asset Management
Visual Asset Lifecycle Builder
Auto-Approvals
No-Code Ticket Handling Automation
+ 27 more unique features
Only in Sine by Honeywell (45)
Public API
Asset Register & Issuance
Face-check for Quicker Ingress and Egress
Single Sign-on with SAML
Automated Compliance Forms
Sine Workflows
Capture Visitor Photo
Check-in via Geofence
Check-in via iPad Kiosk
Check-in via Mobile App
Complete Check-in Process
Digital Invitations & FastTrack QR Codes
FastTrack Pre-registration
Geo-fence Auto Check-in and Check-out
Invite Visitors Ahead of Time
Manual Check-in via Dashboard
Pre-fill Data for Returning Visitors
Print Visitor Badges with Photo ID
Self-serve Check-in Kiosks
Smart Check-in
+ 25 more unique features
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