Zoho ManageEngine ServiceDesk Plus vs RemotePC
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Zoho ManageEngine ServiceDesk Plus offers fewer features (47 vs 51) and fewer integrations (3 vs 6). Starting price: Zoho ManageEngine ServiceDesk Plus at Contact Sales vs RemotePC at $0.83/mo. Zoho ManageEngine ServiceDesk Plus has 47 unique features while RemotePC has 51 unique features, with 0 features in common.
| Zoho ManageEngine ServiceDesk Plus | RemotePC | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 47 | 51 |
| AI-Powered Features | 9 | 0 |
| Starting Price | Contact Sales | $0.83/mo |
| Pricing Tiers | 3 | 6 |
| Integrations | 3 | 6 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 80% | 90% |
Feature Comparison by Category
AI/Analytics (2 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | RemotePC |
|---|---|---|
| Predictive Intelligence | ||
| Sentiment Analysis |
AI/Automation (2 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | RemotePC |
|---|---|---|
| Intelligent Ticket Triage | ||
| Virtual Support Agent (Zia) |
AI/Content Generation (1 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | RemotePC |
|---|---|---|
| Reply Assist |
AI/Integration (2 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | RemotePC |
|---|---|---|
| Microsoft Copilot Integration | ||
| OpenAI ChatGPT Integration |
AI/Knowledge Management (1 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | RemotePC |
|---|---|---|
| Knowledge Discovery |
Access Control (0 vs 3)
| Feature | Zoho ManageEngine ServiceDesk Plus | RemotePC |
|---|---|---|
| Attended Access | ||
| Role-based Access Control | ||
| Schedule Remote Access |
Access Method (0 vs 2)
| Feature | Zoho ManageEngine ServiceDesk Plus | RemotePC |
|---|---|---|
| Access via Web | ||
| RDP Connector |
Analytics (2 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | RemotePC |
|---|---|---|
| Custom Reports | ||
| Reporting and Live Dashboards |
Asset Management (8 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | RemotePC |
|---|---|---|
| Asset Inventory Reports and Analytics | ||
| Asset Loans | ||
| CMDB (Configuration Management Database) | ||
| IT Asset Management (ITAM) | ||
| Multi-Modal Asset Discovery | ||
| Purchase and Contracts Management | ||
| Software Asset Management | ||
| Visual Asset Lifecycle Builder |
Augmented Reality (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | RemotePC |
|---|---|---|
| Vision: AR-powered live video sharing |
Authentication (0 vs 2)
| Feature | Zoho ManageEngine ServiceDesk Plus | RemotePC |
|---|---|---|
| Active Directory / SSO | ||
| Single Sign-On |
Automation (5 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | RemotePC |
|---|---|---|
| Auto-Approvals | ||
| No-Code Ticket Handling Automation | ||
| Rule-Based Action Engine | ||
| Visual Ticket Lifecycle Builder | ||
| Zero-Touch Service Orchestration |
Backup & Recovery (0 vs 3)
| Feature | Zoho ManageEngine ServiceDesk Plus | RemotePC |
|---|---|---|
| Endpoint Cloud Backup | ||
| Google Workspace Backup | ||
| Microsoft Office 365 Backup |
Collaboration (0 vs 2)
| Feature | Zoho ManageEngine ServiceDesk Plus | RemotePC |
|---|---|---|
| Invite To Collaborate | ||
| Whiteboard |
Communication (0 vs 2)
| Feature | Zoho ManageEngine ServiceDesk Plus | RemotePC |
|---|---|---|
| Chat | ||
| Meeting: Video Conferencing Solution |
Compliance (1 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | RemotePC |
|---|---|---|
| Compliance | ||
| ITIL Certification |
Configuration (4 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | RemotePC |
|---|---|---|
| Custom Configurations | ||
| Customizable Ticket Templates | ||
| Low-Code Custom Forms | ||
| Low-Code Custom Modules |
Core (3 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | RemotePC |
|---|---|---|
| Enterprise Service Management | ||
| Incident Management | ||
| Service Desk |
Core Access (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | RemotePC |
|---|---|---|
| Always-ON Remote Access |
Cross-Platform (0 vs 2)
| Feature | Zoho ManageEngine ServiceDesk Plus | RemotePC |
|---|---|---|
| Linux Remote Access | ||
| Platform Independent Access |
Deployment (3 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | RemotePC |
|---|---|---|
| Cloud Deployment | ||
| Deployment | ||
| Deployment Migration | ||
| On-Premises Deployment |
Display Management (0 vs 2)
| Feature | Zoho ManageEngine ServiceDesk Plus | RemotePC |
|---|---|---|
| Multi-To-Multi Monitor | ||
| Screen Resolution Adjustment |
Display Quality (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | RemotePC |
|---|---|---|
| 4:4:4 Color |
Enterprise Features (1 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | RemotePC |
|---|---|---|
| Multi-Instance Model |
File Management (0 vs 3)
| Feature | Zoho ManageEngine ServiceDesk Plus | RemotePC |
|---|---|---|
| Drag and Drop | ||
| File Transfer | ||
| Remote File Access |
Hardware Integration (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | RemotePC |
|---|---|---|
| USB Device Redirection |
Integration (2 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | RemotePC |
|---|---|---|
| Email to Ticket Conversion | ||
| Native ManageEngine Integrations | ||
| NinjaOne Integration |
Knowledge Management (1 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | RemotePC |
|---|---|---|
| Knowledge Base |
Media (0 vs 2)
| Feature | Zoho ManageEngine ServiceDesk Plus | RemotePC |
|---|---|---|
| Mic Passthrough | ||
| Play Sound Remotely |
Mobile Support (0 vs 2)
| Feature | Zoho ManageEngine ServiceDesk Plus | RemotePC |
|---|---|---|
| Access Android Devices | ||
| Remote Access via Mobiles |
Organization (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | RemotePC |
|---|---|---|
| Computer Grouping |
Performance (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | RemotePC |
|---|---|---|
| Performance Viewer |
Printing (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | RemotePC |
|---|---|---|
| Remote Printing |
Privacy (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | RemotePC |
|---|---|---|
| Blank Host Screen |
Project Management (1 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | RemotePC |
|---|---|---|
| IT Project Management |
Recording (0 vs 2)
| Feature | Zoho ManageEngine ServiceDesk Plus | RemotePC |
|---|---|---|
| Record Remote Sessions | ||
| Session Recording |
Reporting (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | RemotePC |
|---|---|---|
| Logs and Reports |
Scalability (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | RemotePC |
|---|---|---|
| Scalable |
Security (1 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | RemotePC |
|---|---|---|
| Privacy-First Design | ||
| Secure Remote Access |
Service Management (5 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | RemotePC |
|---|---|---|
| Change Management | ||
| Change and Release Workflow Builders | ||
| Problem Management | ||
| Release Management | ||
| SLA Management and Escalations |
Support (0 vs 4)
| Feature | Zoho ManageEngine ServiceDesk Plus | RemotePC |
|---|---|---|
| 24/7 Live Support | ||
| Email and Chat Support | ||
| HelpDesk: On-demand Remote Support | ||
| Phone Support |
System Management (0 vs 2)
| Feature | Zoho ManageEngine ServiceDesk Plus | RemotePC |
|---|---|---|
| Remote Reboot | ||
| Wake-on-LAN |
User Experience (2 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | RemotePC |
|---|---|---|
| Mobile App | ||
| Self-Service Portal |
User Management (0 vs 4)
| Feature | Zoho ManageEngine ServiceDesk Plus | RemotePC |
|---|---|---|
| Active Directory Sync | ||
| Create Groups | ||
| Multiple Users into one Computer | ||
| Unlimited User Licenses |
Unique Features
Only in Zoho ManageEngine ServiceDesk Plus (47)
Predictive Intelligence
Sentiment Analysis
Intelligent Ticket Triage
Virtual Support Agent (Zia)
Reply Assist
Microsoft Copilot Integration
OpenAI ChatGPT Integration
Knowledge Discovery
Custom Reports
Reporting and Live Dashboards
Asset Inventory Reports and Analytics
Asset Loans
CMDB (Configuration Management Database)
IT Asset Management (ITAM)
Multi-Modal Asset Discovery
Purchase and Contracts Management
Software Asset Management
Visual Asset Lifecycle Builder
Auto-Approvals
No-Code Ticket Handling Automation
+ 27 more unique features
Only in RemotePC (51)
Attended Access
Role-based Access Control
Schedule Remote Access
Access via Web
RDP Connector
Vision: AR-powered live video sharing
Active Directory / SSO
Single Sign-On
Endpoint Cloud Backup
Google Workspace Backup
Microsoft Office 365 Backup
Invite To Collaborate
Whiteboard
Chat
Meeting: Video Conferencing Solution
Compliance
Always-ON Remote Access
Linux Remote Access
Platform Independent Access
Deployment
+ 31 more unique features
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