ManageEngine vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
ManageEngine offers fewer features (49 vs 98) and fewer integrations (2 vs 4). Starting price: ManageEngine at Contact Sales vs Vivantio at $49/mo. ManageEngine has 49 unique features while Vivantio has 98 unique features, with 0 features in common.
| ManageEngine | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 49 | 98 |
| AI-Powered Features | 5 | 10 |
| Starting Price | Contact Sales | $49/mo |
| Pricing Tiers | 0 | 1 |
| Integrations | 2 | 4 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 50% | 90% |
Feature Comparison by Category
AI (0 vs 7)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor |
Analytics (5 vs 0)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| AI-Powered Insights | ||
| Advanced IT Analytics | ||
| Capacity Planning | ||
| IT Data Correlation | ||
| Unified IT Analytics |
Application Development (3 vs 0)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| Business Process Management | ||
| Custom App Development | ||
| Low-Code App Development |
Asset Management (1 vs 10)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Customizable Asset Layout | ||
| IT Asset Management | ||
| Impact Maps |
Authentication (1 vs 0)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| Multi-Factor Authentication (MFA) |
Automation (1 vs 12)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| Dynamic Assignment | ||
| Email to Ticket | ||
| Follow-the-Sun Routing | ||
| Note Templates | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Templates | ||
| Workflow Automation | ||
| Workflow Designer |
CRM (0 vs 5)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Cloud Management (5 vs 0)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| Cloud Solutions for Enterprise IT | ||
| Cloud-Native Solutions | ||
| Cloud-Ready Solutions | ||
| Hybrid Infrastructure Support | ||
| Multi-Cloud Support |
Communication (0 vs 5)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes |
Configuration (0 vs 3)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| Working Time Plans |
Customer Portal (0 vs 11)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (0 vs 6)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Forms & Fields | ||
| Linked Custom Fields | ||
| Multiline Custom Forms |
Developer (0 vs 2)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Endpoint Management (6 vs 0)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| Desktop Management | ||
| Laptop Management | ||
| Mobile Device Management | ||
| Server Management | ||
| Unified Endpoint Management and Security | ||
| Web Browser Management |
Feedback (0 vs 3)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
ITSM (0 vs 2)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Identity Management (1 vs 0)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| Active Directory & M365 Management |
Knowledge Base (0 vs 10)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
MSP Solutions (6 vs 0)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| IAM for MSPs | ||
| IT Management for MSPs | ||
| ITOM for MSPs | ||
| ITSM for MSPs | ||
| Remote Monitoring and Management (RMM) | ||
| Unified Endpoint Management for MSPs |
Monitoring & Observability (8 vs 0)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| AIOps | ||
| Application Monitoring | ||
| Digital Experience Monitoring (DEM) | ||
| IT Operations Management and Observability | ||
| Infrastructure Monitoring | ||
| Network Monitoring | ||
| Observability | ||
| Uptime Management |
Reporting (0 vs 14)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| BI Integrations | ||
| Built-in BI | ||
| Customer Portal Reports | ||
| Data Builder | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog | ||
| Scheduled Reports | ||
| Self Service Dashboards | ||
| Self Service Reports | ||
| Track Effort | ||
| Wallboards |
Security (8 vs 1)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| Identity and Access Management | ||
| Log Management | ||
| Multiple IdP | ||
| Privileged Access Management (PAM) | ||
| Security Auditing | ||
| Security Information and Event Management (SIEM) | ||
| Threat Detection and Response | ||
| User and Entity Behavior Analytics (UEBA) | ||
| Zero Trust Security |
Service Management (4 vs 0)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| Customer Support | ||
| Enterprise Service Delivery | ||
| SLA Compliance Management | ||
| Unified Service Management |
Task Management (0 vs 1)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| Task Management |
Ticketing (0 vs 1)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| Configurable Ticket Types |
Vendor Management (0 vs 1)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| Third Party Management |
Workspace (0 vs 4)
| Feature | ManageEngine | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in ManageEngine (49)
Advanced IT Analytics
AI-Powered Insights
Capacity Planning
IT Data Correlation
Unified IT Analytics
Business Process Management
Custom App Development
Low-Code App Development
IT Asset Management
Multi-Factor Authentication (MFA)
Workflow Automation
Cloud Solutions for Enterprise IT
Cloud-Native Solutions
Cloud-Ready Solutions
Hybrid Infrastructure Support
Multi-Cloud Support
Desktop Management
Laptop Management
Mobile Device Management
Server Management
+ 29 more unique features
Only in Vivantio (98)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 78 more unique features
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