Maintenance Connection vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Maintenance Connection offers fewer features (25 vs 98) and more integrations (5 vs 4). Starting price: Maintenance Connection at Contact Sales vs Vivantio at $49/mo. Maintenance Connection has 25 unique features while Vivantio has 98 unique features, with 0 features in common.
| Maintenance Connection | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 25 | 98 |
| AI-Powered Features | 3 | 10 |
| Starting Price | Contact Sales | $49/mo |
| Pricing Tiers | 0 | 1 |
| Integrations | 5 | 4 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 50% | 90% |
Feature Comparison by Category
AI (0 vs 7)
| Feature | Maintenance Connection | Vivantio |
|---|---|---|
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor |
Analytics (1 vs 0)
| Feature | Maintenance Connection | Vivantio |
|---|---|---|
| Demand Forecasting |
Asset Management (3 vs 10)
| Feature | Maintenance Connection | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset & Inventory Control | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Customizable Asset Layout | ||
| Enterprise Asset Management (EAM) | ||
| Facilities Asset Management | ||
| Impact Maps |
Automation (1 vs 12)
| Feature | Maintenance Connection | Vivantio |
|---|---|---|
| Automated Notifications | ||
| Dynamic Assignment | ||
| Email to Ticket | ||
| Follow-the-Sun Routing | ||
| Note Templates | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Templates | ||
| Workflow Designer |
CRM (0 vs 5)
| Feature | Maintenance Connection | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Communication (0 vs 5)
| Feature | Maintenance Connection | Vivantio |
|---|---|---|
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes |
Compliance (3 vs 0)
| Feature | Maintenance Connection | Vivantio |
|---|---|---|
| Audit Trails | ||
| Electronic Signatures | ||
| Regulatory Compliance |
Configuration (0 vs 3)
| Feature | Maintenance Connection | Vivantio |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| Working Time Plans |
Customer Portal (0 vs 11)
| Feature | Maintenance Connection | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (0 vs 6)
| Feature | Maintenance Connection | Vivantio |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Forms & Fields | ||
| Linked Custom Fields | ||
| Multiline Custom Forms |
Developer (0 vs 2)
| Feature | Maintenance Connection | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Document Management (2 vs 0)
| Feature | Maintenance Connection | Vivantio |
|---|---|---|
| Engineering Document Management | ||
| Procedure Versioning |
Energy Management (1 vs 0)
| Feature | Maintenance Connection | Vivantio |
|---|---|---|
| Energy Management |
Feedback (0 vs 3)
| Feature | Maintenance Connection | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
ITSM (0 vs 2)
| Feature | Maintenance Connection | Vivantio |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Integrations (1 vs 0)
| Feature | Maintenance Connection | Vivantio |
|---|---|---|
| Comprehensive Integrations |
IoT (1 vs 0)
| Feature | Maintenance Connection | Vivantio |
|---|---|---|
| IoT Remote Monitoring |
Knowledge Base (0 vs 10)
| Feature | Maintenance Connection | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Maintenance Management (4 vs 0)
| Feature | Maintenance Connection | Vivantio |
|---|---|---|
| Centralized Work Order Tracking | ||
| Predictive Maintenance | ||
| Preventive Maintenance | ||
| Work Order Management |
Mobile (4 vs 0)
| Feature | Maintenance Connection | Vivantio |
|---|---|---|
| Barcode & QR Code Scanning | ||
| Mobile App | ||
| Mobile-friendly CMMS | ||
| Offline Capabilities |
Monitoring (1 vs 0)
| Feature | Maintenance Connection | Vivantio |
|---|---|---|
| Real-time Tracking and Monitoring |
Reporting (0 vs 14)
| Feature | Maintenance Connection | Vivantio |
|---|---|---|
| BI Integrations | ||
| Built-in BI | ||
| Customer Portal Reports | ||
| Data Builder | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog | ||
| Scheduled Reports | ||
| Self Service Dashboards | ||
| Self Service Reports | ||
| Track Effort | ||
| Wallboards |
Reporting & Analytics (1 vs 0)
| Feature | Maintenance Connection | Vivantio |
|---|---|---|
| Actionable Reporting & Analytics |
Scheduling (1 vs 0)
| Feature | Maintenance Connection | Vivantio |
|---|---|---|
| Labor Scheduling Optimization |
Security (1 vs 1)
| Feature | Maintenance Connection | Vivantio |
|---|---|---|
| CMMS Security | ||
| Multiple IdP |
Task Management (0 vs 1)
| Feature | Maintenance Connection | Vivantio |
|---|---|---|
| Task Management |
Ticketing (0 vs 1)
| Feature | Maintenance Connection | Vivantio |
|---|---|---|
| Configurable Ticket Types |
Vendor Management (0 vs 1)
| Feature | Maintenance Connection | Vivantio |
|---|---|---|
| Third Party Management |
Workspace (0 vs 4)
| Feature | Maintenance Connection | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in Maintenance Connection (25)
Demand Forecasting
Asset & Inventory Control
Enterprise Asset Management (EAM)
Facilities Asset Management
Automated Notifications
Audit Trails
Electronic Signatures
Regulatory Compliance
Engineering Document Management
Procedure Versioning
Energy Management
Comprehensive Integrations
IoT Remote Monitoring
Centralized Work Order Tracking
Predictive Maintenance
Preventive Maintenance
Work Order Management
Barcode & QR Code Scanning
Mobile App
Mobile-friendly CMMS
+ 5 more unique features
Only in Vivantio (98)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 78 more unique features
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