LogMeIn vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
LogMeIn offers fewer features (22 vs 98) and more integrations (6 vs 4). Starting price: LogMeIn at Contact Sales vs Vivantio at $49/mo. LogMeIn has 22 unique features while Vivantio has 98 unique features, with 0 features in common.
| LogMeIn | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 22 | 98 |
| AI-Powered Features | 4 | 10 |
| Starting Price | Contact Sales | $49/mo |
| Pricing Tiers | 0 | 1 |
| Integrations | 6 | 4 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 50% | 90% |
Feature Comparison by Category
AI (0 vs 7)
| Feature | LogMeIn | Vivantio |
|---|---|---|
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor |
AI & Automation (1 vs 0)
| Feature | LogMeIn | Vivantio |
|---|---|---|
| Agentic AI Automation |
Asset Management (0 vs 10)
| Feature | LogMeIn | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Customizable Asset Layout | ||
| Impact Maps |
Automation (1 vs 12)
| Feature | LogMeIn | Vivantio |
|---|---|---|
| Dynamic Assignment | ||
| Email to Ticket | ||
| Follow-the-Sun Routing | ||
| Note Templates | ||
| Proactive Issue Resolution | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Templates | ||
| Workflow Designer |
CRM (0 vs 5)
| Feature | LogMeIn | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Communication (0 vs 5)
| Feature | LogMeIn | Vivantio |
|---|---|---|
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes |
Compliance (3 vs 0)
| Feature | LogMeIn | Vivantio |
|---|---|---|
| Built-in Audit Trails | ||
| Governance Tools | ||
| Session Recording |
Configuration (0 vs 3)
| Feature | LogMeIn | Vivantio |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| Working Time Plans |
Customer Portal (0 vs 11)
| Feature | LogMeIn | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (0 vs 6)
| Feature | LogMeIn | Vivantio |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Forms & Fields | ||
| Linked Custom Fields | ||
| Multiline Custom Forms |
Developer (0 vs 2)
| Feature | LogMeIn | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Endpoint Management (3 vs 0)
| Feature | LogMeIn | Vivantio |
|---|---|---|
| MDM (Mobile Device Management) | ||
| Modern UEM (Unified Endpoint Management) | ||
| RMM (Remote Monitoring and Management) |
Feedback (0 vs 3)
| Feature | LogMeIn | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
ITSM (0 vs 2)
| Feature | LogMeIn | Vivantio |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Knowledge Base (0 vs 10)
| Feature | LogMeIn | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Management (2 vs 0)
| Feature | LogMeIn | Vivantio |
|---|---|---|
| Centralized Control | ||
| Multi-Site Management |
Performance (2 vs 0)
| Feature | LogMeIn | Vivantio |
|---|---|---|
| Downtime Minimization | ||
| Reliable Performance at Scale |
Remote Access (3 vs 0)
| Feature | LogMeIn | Vivantio |
|---|---|---|
| Remote Access | ||
| Remote Desktop Access | ||
| Remote Device Control |
Remote Support (1 vs 0)
| Feature | LogMeIn | Vivantio |
|---|---|---|
| Remote Support |
Reporting (0 vs 14)
| Feature | LogMeIn | Vivantio |
|---|---|---|
| BI Integrations | ||
| Built-in BI | ||
| Customer Portal Reports | ||
| Data Builder | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog | ||
| Scheduled Reports | ||
| Self Service Dashboards | ||
| Self Service Reports | ||
| Track Effort | ||
| Wallboards |
Security (6 vs 1)
| Feature | LogMeIn | Vivantio |
|---|---|---|
| 256-bit AES Encryption | ||
| Enterprise-Grade Security | ||
| Multiple IdP | ||
| Role-Based Permission Management | ||
| SSL/TLS Security | ||
| Threat Protection | ||
| Zero Trust Security Framework |
Task Management (0 vs 1)
| Feature | LogMeIn | Vivantio |
|---|---|---|
| Task Management |
Ticketing (0 vs 1)
| Feature | LogMeIn | Vivantio |
|---|---|---|
| Configurable Ticket Types |
Vendor Management (0 vs 1)
| Feature | LogMeIn | Vivantio |
|---|---|---|
| Third Party Management |
Workspace (0 vs 4)
| Feature | LogMeIn | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in LogMeIn (22)
Agentic AI Automation
Proactive Issue Resolution
Built-in Audit Trails
Governance Tools
Session Recording
MDM (Mobile Device Management)
Modern UEM (Unified Endpoint Management)
RMM (Remote Monitoring and Management)
Centralized Control
Multi-Site Management
Downtime Minimization
Reliable Performance at Scale
Remote Access
Remote Desktop Access
Remote Device Control
Remote Support
256-bit AES Encryption
Enterprise-Grade Security
Role-Based Permission Management
SSL/TLS Security
+ 2 more unique features
Only in Vivantio (98)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 78 more unique features
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