LiveAgent vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
LiveAgent offers more features (165 vs 98) and fewer integrations (0 vs 4). Starting price: LiveAgent at $19/mo vs Vivantio at $49/mo. LiveAgent has 163 unique features while Vivantio has 96 unique features, with 2 features in common.
| LiveAgent | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 165 | 98 |
| AI-Powered Features | 11 | 10 |
| Starting Price | $19/mo | $49/mo |
| Pricing Tiers | 3 | 1 |
| Integrations | 0 | 4 |
| Shared Features | 2 | |
| Shared Integrations | 0 | |
| Data Quality | 80% | 90% |
Feature Comparison by Category
AI (3 vs 7)
| Feature | LiveAgent | Vivantio |
|---|---|---|
| AI Answer Composer | ||
| AI Answer Improver | ||
| AI Assist | ||
| AI Chatbot | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor |
Administration (1 vs 0)
| Feature | LiveAgent | Vivantio |
|---|---|---|
| Custom Roles |
Analytics (4 vs 0)
| Feature | LiveAgent | Vivantio |
|---|---|---|
| Chat Embedded Tracking | ||
| Chats Overview | ||
| Online Visitors | ||
| Website Visitor Tracking |
Asset Management (0 vs 10)
| Feature | LiveAgent | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Customizable Asset Layout | ||
| Impact Maps |
Automation (5 vs 12)
| Feature | LiveAgent | Vivantio |
|---|---|---|
| Automated Ticket Distribution | ||
| Automation Rules | ||
| Dynamic Assignment | ||
| Email to Ticket | ||
| Event Rules | ||
| Follow-the-Sun Routing | ||
| Note Templates | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Templates | ||
| Time Rules |
CRM (4 vs 5)
| Feature | LiveAgent | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs | ||
| Companies Feature | ||
| Contact Fields | ||
| Contact Groups | ||
| Ticket/Customer Insights (CRM) |
Call Management (8 vs 0)
| Feature | LiveAgent | Vivantio |
|---|---|---|
| Automatic Callback | ||
| Call Button | ||
| Call Queueing | ||
| Call Routing | ||
| Call Transfers | ||
| IVR (Interactive Voice Response) | ||
| Softphones | ||
| Supported Call Devices |
Collaboration (3 vs 0)
| Feature | LiveAgent | Vivantio |
|---|---|---|
| Internal Calls | ||
| Internal Chat | ||
| Notes |
Communication (22 vs 5)
| Feature | LiveAgent | Vivantio |
|---|---|---|
| Attachments | ||
| Call Center | ||
| Contact Forms | ||
| Contact Forms - Contact Us Buttons | ||
| Contact Forms - In Page | ||
| Email Forwarding | ||
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Email Ticketing | ||
| Facebook Integration | ||
| File Sharing Over Chat | ||
| Instagram Integration | ||
| Live Chat | ||
| Real-time Chat |
Compliance (2 vs 0)
| Feature | LiveAgent | Vivantio |
|---|---|---|
| Audit Log | ||
| GDPR Compliance |
Configuration (5 vs 3)
| Feature | LiveAgent | Vivantio |
|---|---|---|
| Business Hours | ||
| Custom Domain Parking | ||
| Email to Ticket Sender Rules | ||
| Multibrand Support | ||
| Multiple Website Support | ||
| Out Of Office | ||
| Sounds Configuration | ||
| Working Time Plans |
Content (4 vs 0)
| Feature | LiveAgent | Vivantio |
|---|---|---|
| Copy & Paste Images | ||
| GIFs in Tickets | ||
| WYSIWYG Editor | ||
| WYSIWYG Editor for Articles |
Customer Portal (0 vs 11)
| Feature | LiveAgent | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (13 vs 6)
| Feature | LiveAgent | Vivantio |
|---|---|---|
| Branding | ||
| Call Widgets Customization | ||
| Cascading Custom Forms and Fields | ||
| Chat Button | ||
| Chat Button Animations | ||
| Chat Button Gallery | ||
| Chat Invitation Gallery | ||
| Chat Widgets Customization | ||
| Chat Window Docking | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Contact Form Widgets Customization | ||
| Custom Forms & Fields | ||
| Custom Ticket Fields | ||
| Customer Mail Templates |
Developer (0 vs 2)
| Feature | LiveAgent | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Engagement (2 vs 0)
| Feature | LiveAgent | Vivantio |
|---|---|---|
| Chat Welcome Message | ||
| Proactive Chat Invitations |
Feedback (4 vs 3)
| Feature | LiveAgent | Vivantio |
|---|---|---|
| Chat Satisfaction Surveys | ||
| Feedback & Suggestions | ||
| Feedback Buttons | ||
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys | ||
| Ticket Satisfaction Survey |
Gamification (3 vs 0)
| Feature | LiveAgent | Vivantio |
|---|---|---|
| Benchmarks and Leaderboards | ||
| Gamification Levels | ||
| Rewards & Badges |
Hardware (1 vs 0)
| Feature | LiveAgent | Vivantio |
|---|---|---|
| Hardware IP Phone Support |
History (2 vs 0)
| Feature | LiveAgent | Vivantio |
|---|---|---|
| Chat History | ||
| Chat Transcripts |
ITSM (0 vs 2)
| Feature | LiveAgent | Vivantio |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Infrastructure (1 vs 0)
| Feature | LiveAgent | Vivantio |
|---|---|---|
| Multiple Data Centers |
Integration (3 vs 0)
| Feature | LiveAgent | Vivantio |
|---|---|---|
| API Keys | ||
| Click to Email | ||
| Web Contact Cards |
Knowledge Base (0 vs 10)
| Feature | LiveAgent | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Knowledge Management (2 vs 0)
| Feature | LiveAgent | Vivantio |
|---|---|---|
| Internal Knowledge Base | ||
| Multi Knowledge Base |
Localization (2 vs 0)
| Feature | LiveAgent | Vivantio |
|---|---|---|
| Language Adaptable Widgets | ||
| Multiple Language Support |
Management (9 vs 0)
| Feature | LiveAgent | Vivantio |
|---|---|---|
| Call Device Scheduling | ||
| Chat Distribution | ||
| Max Queue Length | ||
| Pause Feature | ||
| SLA Rules | ||
| Search & Replace | ||
| Service Level Agreement (SLA) | ||
| Service Levels (SLA) | ||
| To Solve Button |
Mobile (5 vs 0)
| Feature | LiveAgent | Vivantio |
|---|---|---|
| Android App | ||
| Mobile Chat Window | ||
| Mobile Help Desk Apps | ||
| iOS App | ||
| iPhone/Android Apps |
Notification (2 vs 0)
| Feature | LiveAgent | Vivantio |
|---|---|---|
| Email Notifications | ||
| Slack Notifications |
Organization (2 vs 0)
| Feature | LiveAgent | Vivantio |
|---|---|---|
| Departments | ||
| Tags |
Productivity (5 vs 0)
| Feature | LiveAgent | Vivantio |
|---|---|---|
| Canned Messages | ||
| Mass Actions | ||
| Multiple Ticket Tabs | ||
| Predefined Answers | ||
| Ticket Filters |
Recording (2 vs 0)
| Feature | LiveAgent | Vivantio |
|---|---|---|
| In-Call Recordings | ||
| Unlimited Call Recordings |
Reporting (17 vs 14)
| Feature | LiveAgent | Vivantio |
|---|---|---|
| Agent Availability Monitoring | ||
| Agent Ranking | ||
| Agent Ranking Overview | ||
| Agent Report | ||
| Analytics Overview | ||
| BI Integrations | ||
| Built-in BI | ||
| Call Detail Records | ||
| Channel Report | ||
| Customer Portal Reports | ||
| Data Builder | ||
| Department Report | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Online Ticket History |
Security (6 vs 1)
| Feature | LiveAgent | Vivantio |
|---|---|---|
| 2-Step Verification | ||
| Ban IPs | ||
| HTTPS Encryption | ||
| Multiple IdP | ||
| Password Validator and Audit Log | ||
| SPAM Filters | ||
| Single Sign-On (SSO) |
Self-Service (3 vs 0)
| Feature | LiveAgent | Vivantio |
|---|---|---|
| Customer Forum | ||
| Customer Portal | ||
| Knowledge Base |
Support (13 vs 0)
| Feature | LiveAgent | Vivantio |
|---|---|---|
| AI Configuration Service | ||
| Assisted Channels Integration | ||
| Assisted Domain Parking Help | ||
| Chatbot Setup Service | ||
| Consulting Services | ||
| Custom Billing Setup | ||
| Dedicated Account Manager | ||
| Design Customization Assistance | ||
| IVR Setup Service | ||
| Priority Support | ||
| Product Setup Training | ||
| Scheduled Release Management | ||
| Service Review Call and Reports |
Task Management (0 vs 1)
| Feature | LiveAgent | Vivantio |
|---|---|---|
| Task Management |
Ticket Management (7 vs 0)
| Feature | LiveAgent | Vivantio |
|---|---|---|
| Agent Collision Detection | ||
| Hybrid Ticket Stream | ||
| Merge Tickets | ||
| Responsibility Assignment | ||
| Split Tickets | ||
| Ticket Transfers | ||
| Ticketing System |
Ticketing (0 vs 1)
| Feature | LiveAgent | Vivantio |
|---|---|---|
| Configurable Ticket Types |
Vendor Management (0 vs 1)
| Feature | LiveAgent | Vivantio |
|---|---|---|
| Third Party Management |
Workspace (0 vs 4)
| Feature | LiveAgent | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in LiveAgent (163)
Custom Roles
AI Answer Composer
AI Answer Improver
AI Chatbot
Chat Embedded Tracking
Chats Overview
Online Visitors
Website Visitor Tracking
Automated Ticket Distribution
Automation Rules
Event Rules
Time Rules
To Solve Algorithm
Automatic Callback
Call Button
Call Queueing
Call Routing
Call Transfers
IVR (Interactive Voice Response)
Softphones
+ 143 more unique features
Only in Vivantio (96)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 76 more unique features
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