LiveAgent vs Splashtop
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
LiveAgent offers more features (165 vs 52) and fewer integrations (0 vs 5). Starting price: LiveAgent at $19/mo vs Splashtop at $6/mo. LiveAgent has 165 unique features while Splashtop has 52 unique features, with 0 features in common.
| LiveAgent | Splashtop | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 165 | 52 |
| AI-Powered Features | 11 | 0 |
| Starting Price | $19/mo | $6/mo |
| Pricing Tiers | 3 | 14 |
| Integrations | 0 | 5 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 80% | 90% |
Feature Comparison by Category
AI (3 vs 0)
| Feature | LiveAgent | Splashtop |
|---|---|---|
| AI Answer Composer | ||
| AI Answer Improver | ||
| AI Chatbot |
Access Control (0 vs 4)
| Feature | LiveAgent | Splashtop |
|---|---|---|
| Granular Access Controls | ||
| Just-in-Time Access | ||
| Role Based Access Management | ||
| Scheduled Remote Access |
Administration (1 vs 0)
| Feature | LiveAgent | Splashtop |
|---|---|---|
| Custom Roles |
Analytics (4 vs 0)
| Feature | LiveAgent | Splashtop |
|---|---|---|
| Chat Embedded Tracking | ||
| Chats Overview | ||
| Online Visitors | ||
| Website Visitor Tracking |
Automation (5 vs 0)
| Feature | LiveAgent | Splashtop |
|---|---|---|
| Automated Ticket Distribution | ||
| Automation Rules | ||
| Event Rules | ||
| Time Rules | ||
| To Solve Algorithm |
CRM (4 vs 0)
| Feature | LiveAgent | Splashtop |
|---|---|---|
| Companies Feature | ||
| Contact Fields | ||
| Contact Groups | ||
| Ticket/Customer Insights (CRM) |
Call Management (8 vs 0)
| Feature | LiveAgent | Splashtop |
|---|---|---|
| Automatic Callback | ||
| Call Button | ||
| Call Queueing | ||
| Call Routing | ||
| Call Transfers | ||
| IVR (Interactive Voice Response) | ||
| Softphones | ||
| Supported Call Devices |
Collaboration (3 vs 2)
| Feature | LiveAgent | Splashtop |
|---|---|---|
| Internal Calls | ||
| Internal Chat | ||
| Notes | ||
| Screen Sharing and Annotation | ||
| Whiteboard |
Communication (22 vs 1)
| Feature | LiveAgent | Splashtop |
|---|---|---|
| Attachments | ||
| Call Center | ||
| Chat | ||
| Contact Forms | ||
| Contact Forms - Contact Us Buttons | ||
| Contact Forms - In Page | ||
| Email Forwarding | ||
| Email Templates | ||
| Email Ticketing | ||
| Facebook Integration | ||
| File Sharing Over Chat | ||
| Instagram Integration | ||
| Live Chat | ||
| Real-time Chat | ||
| Real-time Typing View |
Compliance (2 vs 0)
| Feature | LiveAgent | Splashtop |
|---|---|---|
| Audit Log | ||
| GDPR Compliance |
Configuration (5 vs 0)
| Feature | LiveAgent | Splashtop |
|---|---|---|
| Business Hours | ||
| Custom Domain Parking | ||
| Multibrand Support | ||
| Multiple Website Support | ||
| Sounds Configuration |
Content (4 vs 0)
| Feature | LiveAgent | Splashtop |
|---|---|---|
| Copy & Paste Images | ||
| GIFs in Tickets | ||
| WYSIWYG Editor | ||
| WYSIWYG Editor for Articles |
Customization (13 vs 0)
| Feature | LiveAgent | Splashtop |
|---|---|---|
| Branding | ||
| Call Widgets Customization | ||
| Chat Button | ||
| Chat Button Animations | ||
| Chat Button Gallery | ||
| Chat Invitation Gallery | ||
| Chat Widgets Customization | ||
| Chat Window Docking | ||
| Contact Form Widgets Customization | ||
| Custom Ticket Fields | ||
| Customer Mail Templates | ||
| Customization of System Email Templates | ||
| Video Call Widgets Customization |
Endpoint Management (0 vs 5)
| Feature | LiveAgent | Splashtop |
|---|---|---|
| Automated Patching | ||
| Centralized Endpoint Control | ||
| Device Health Monitoring | ||
| Real-time Patch Management | ||
| Software Management |
Engagement (2 vs 0)
| Feature | LiveAgent | Splashtop |
|---|---|---|
| Chat Welcome Message | ||
| Proactive Chat Invitations |
Feedback (4 vs 0)
| Feature | LiveAgent | Splashtop |
|---|---|---|
| Chat Satisfaction Surveys | ||
| Feedback & Suggestions | ||
| Feedback Buttons | ||
| Ticket Satisfaction Survey |
File Management (0 vs 1)
| Feature | LiveAgent | Splashtop |
|---|---|---|
| File Transfer |
Gamification (3 vs 0)
| Feature | LiveAgent | Splashtop |
|---|---|---|
| Benchmarks and Leaderboards | ||
| Gamification Levels | ||
| Rewards & Badges |
Hardware (1 vs 0)
| Feature | LiveAgent | Splashtop |
|---|---|---|
| Hardware IP Phone Support |
History (2 vs 0)
| Feature | LiveAgent | Splashtop |
|---|---|---|
| Chat History | ||
| Chat Transcripts |
IT Support (0 vs 1)
| Feature | LiveAgent | Splashtop |
|---|---|---|
| Service Desk |
Infrastructure (1 vs 0)
| Feature | LiveAgent | Splashtop |
|---|---|---|
| Multiple Data Centers |
Input Devices (0 vs 2)
| Feature | LiveAgent | Splashtop |
|---|---|---|
| Remote Stylus Support | ||
| Wacom Bridge |
Integration (3 vs 1)
| Feature | LiveAgent | Splashtop |
|---|---|---|
| API Keys | ||
| APIs | ||
| Click to Email | ||
| Web Contact Cards |
Knowledge Management (2 vs 0)
| Feature | LiveAgent | Splashtop |
|---|---|---|
| Internal Knowledge Base | ||
| Multi Knowledge Base |
Localization (2 vs 0)
| Feature | LiveAgent | Splashtop |
|---|---|---|
| Language Adaptable Widgets | ||
| Multiple Language Support |
Management (9 vs 1)
| Feature | LiveAgent | Splashtop |
|---|---|---|
| Call Device Scheduling | ||
| Chat Distribution | ||
| Max Queue Length | ||
| Pause Feature | ||
| SLA Rules | ||
| Search & Replace | ||
| Service Level Agreement (SLA) | ||
| Service Levels (SLA) | ||
| To Solve Button | ||
| User Computer Management |
Mobile (5 vs 0)
| Feature | LiveAgent | Splashtop |
|---|---|---|
| Android App | ||
| Mobile Chat Window | ||
| Mobile Help Desk Apps | ||
| iOS App | ||
| iPhone/Android Apps |
Network Security (0 vs 2)
| Feature | LiveAgent | Splashtop |
|---|---|---|
| Cloud PKI | ||
| Cloud RADIUS |
Notification (2 vs 0)
| Feature | LiveAgent | Splashtop |
|---|---|---|
| Email Notifications | ||
| Slack Notifications |
Organization (2 vs 0)
| Feature | LiveAgent | Splashtop |
|---|---|---|
| Departments | ||
| Tags |
Performance (0 vs 4)
| Feature | LiveAgent | Splashtop |
|---|---|---|
| 240 FPS Capability | ||
| 4:4:4 Color Accuracy | ||
| High Performance | ||
| High-Fidelity Audio |
Productivity (5 vs 0)
| Feature | LiveAgent | Splashtop |
|---|---|---|
| Canned Messages | ||
| Mass Actions | ||
| Multiple Ticket Tabs | ||
| Predefined Answers | ||
| Ticket Filters |
Recording (2 vs 0)
| Feature | LiveAgent | Splashtop |
|---|---|---|
| In-Call Recordings | ||
| Unlimited Call Recordings |
Recording & Monitoring (0 vs 3)
| Feature | LiveAgent | Splashtop |
|---|---|---|
| Cloud Recording | ||
| Live Monitoring | ||
| Video Session Recording |
Remote Access (0 vs 13)
| Feature | LiveAgent | Splashtop |
|---|---|---|
| Attended Access | ||
| Cross Platform Remote Access | ||
| Multi-Monitor Remote Desktop | ||
| Remote Desktop Audio | ||
| Remote Print | ||
| Remote Reboot | ||
| Remote Wake | ||
| Screen Mirroring | ||
| Share My Screen | ||
| Two Users Into One Computer | ||
| USB Passthrough | ||
| Unattended Access | ||
| Unattended Android Remote Access |
Reporting (17 vs 0)
| Feature | LiveAgent | Splashtop |
|---|---|---|
| Agent Availability Monitoring | ||
| Agent Ranking | ||
| Agent Ranking Overview | ||
| Agent Report | ||
| Analytics Overview | ||
| Call Detail Records | ||
| Channel Report | ||
| Department Report | ||
| Online Ticket History | ||
| Performance Report | ||
| Real-time Dashboards | ||
| SLA Compliance Report | ||
| SLA Log Report | ||
| Tag Reports | ||
| Ticket Export |
Security (6 vs 0)
| Feature | LiveAgent | Splashtop |
|---|---|---|
| 2-Step Verification | ||
| Ban IPs | ||
| HTTPS Encryption | ||
| Password Validator and Audit Log | ||
| SPAM Filters | ||
| Single Sign-On (SSO) |
Security & Compliance (0 vs 12)
| Feature | LiveAgent | Splashtop |
|---|---|---|
| 2FA | ||
| Antivirus Protection | ||
| End-to-End Encryption | ||
| Endpoint Detection and Response | ||
| Endpoint MFA | ||
| IP Whitelist | ||
| Intrusion Detection | ||
| Logging | ||
| Managed Detection and Response | ||
| SIEM Logging | ||
| Session Audit Logging | ||
| Single Sign On |
Self-Service (3 vs 0)
| Feature | LiveAgent | Splashtop |
|---|---|---|
| Customer Forum | ||
| Customer Portal | ||
| Knowledge Base |
Support (13 vs 0)
| Feature | LiveAgent | Splashtop |
|---|---|---|
| AI Configuration Service | ||
| Assisted Channels Integration | ||
| Assisted Domain Parking Help | ||
| Chatbot Setup Service | ||
| Consulting Services | ||
| Custom Billing Setup | ||
| Dedicated Account Manager | ||
| Design Customization Assistance | ||
| IVR Setup Service | ||
| Priority Support | ||
| Product Setup Training | ||
| Scheduled Release Management | ||
| Service Review Call and Reports |
Ticket Management (7 vs 0)
| Feature | LiveAgent | Splashtop |
|---|---|---|
| Agent Collision Detection | ||
| Hybrid Ticket Stream | ||
| Merge Tickets | ||
| Responsibility Assignment | ||
| Split Tickets | ||
| Ticket Transfers | ||
| Ticketing System |
Unique Features
Only in LiveAgent (165)
Custom Roles
AI Answer Composer
AI Answer Improver
AI Chatbot
Chat Embedded Tracking
Chats Overview
Online Visitors
Website Visitor Tracking
Automated Ticket Distribution
Automation Rules
Event Rules
Time Rules
To Solve Algorithm
Automatic Callback
Call Button
Call Queueing
Call Routing
Call Transfers
IVR (Interactive Voice Response)
Softphones
+ 145 more unique features
Only in Splashtop (52)
Granular Access Controls
Just-in-Time Access
Role Based Access Management
Scheduled Remote Access
Screen Sharing and Annotation
Whiteboard
Chat
Automated Patching
Centralized Endpoint Control
Device Health Monitoring
Real-time Patch Management
Software Management
File Transfer
Remote Stylus Support
Wacom Bridge
APIs
Service Desk
User Computer Management
Cloud PKI
Cloud RADIUS
+ 32 more unique features
Want to build your own alternative to LiveAgent or Splashtop?
Analyze it with Reap